Customer reviews of 1001hobbies

4,2 /5

Based on 40 312 published reviews

5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 09/05/2023 à 13h43 following a purchase from 29/04/2023

Very well packaged and received

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Acheteur Vérifié

Published on 09/05/2023 à 11h37 following a purchase from 03/05/2023

very fast, nothing to complain about

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Verifizierter Käufer

Published on 09/05/2023 à 10h58 following a purchase from 14/02/2023

Everything was okay. I just found the shipping costs a bit high.

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Verifizierter Käufer

Published on 08/05/2023 à 13h32 following a purchase from 17/04/2023

Very good offer, rare specimens available, excellent service.

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Acquirente Verificato

Published on 08/05/2023 à 12h11 following a purchase from 19/04/2023

I found a lot of choice, especially products that were not even present on other platforms.... I ordered a set that was going to arrive at the end of May, instead it was delivered almost 3 weeks earlier.

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Acquirente Verificato

Published on 06/05/2023 à 23h14 following a purchase from 13/04/2023

Fast and good prices.....All Bravo !!!

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Verified Buyer

Published on 06/05/2023 à 22h58 following a purchase from 18/04/2023

huge assortment woth low prices

Geverifieerde Koper

Published on 06/05/2023 à 21h23 following a purchase from 10/04/2023

Fine paint

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Acheteur Vérifié

Published on 06/05/2023 à 16h22 following a purchase from 02/05/2023

Speed and efficiency I absolutely recommend

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Verified Buyer

Published on 06/05/2023 à 02h44 following a purchase from 05/04/2023

Package arrived fine.

Verified Buyer

Published on 06/05/2023 à 01h30 following a purchase from 28/03/2023

Very good service, had what I needed when nobody else did.

Verified Buyer

Published on 05/05/2023 à 19h52 following a purchase from 22/03/2023

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

Response from 1001hobbies Published on 09/05/2023

Hello, thank you for your very detailed feedback, it is very valuable for us. Regarding the shipment in several packages, it seems obvious to us that it is not done by default when you place a single order with all the items. If you want to split your order, unfortunately, you have to place two separate orders, with shipping fees paid separately. We also apologise for the delivery date. We are trying to improve this, but in the end we are always dependent on the goodwill of the delivery companies. We will not hesitate to pass on your feedback to them. Have a nice day,

Acquirente Verificato

Published on 05/05/2023 à 18h04 following a purchase from 22/04/2023

Very nice, quality puzzles. There is a lot of choice of products.

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Comprador Verificado

Published on 05/05/2023 à 17h31 following a purchase from 23/04/2023

Good product

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Acheteur Vérifié

Published on 05/05/2023 à 16h23 following a purchase from 06/04/2023

The precise search is a little complicated, but the number of references is gigantic, making it difficult to find what you're looking for quickly.

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Acheteur Vérifié

Published on 05/05/2023 à 15h58 following a purchase from 23/04/2023

perfect thanks

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Geverifieerde Koper

Published on 05/05/2023 à 15h22 following a purchase from 17/04/2023

lots of choice and prices ok delivery takes too long

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Acquirente Verificato

Published on 05/05/2023 à 09h57 following a purchase from 17/04/2023

site navigation great ,delivery great (although sometimes some products then become unavailable so it takes a while to fix )customer service could improve.

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Verifizierter Käufer

Published on 05/05/2023 à 08h50 following a purchase from 25/04/2023

Great goods, fast delivery, everything OK

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Verified Buyer

Published on 04/05/2023 à 22h03 following a purchase from 20/04/2023

perfect

Verified Buyer

Published on 04/05/2023 à 21h44 following a purchase from 04/04/2023

Excellent service

Comprador Verificado

Published on 04/05/2023 à 21h42 following a purchase from 29/03/2023

Great assortment of models and very correct purchase and shipping process.

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Verifizierter Käufer

Published on 04/05/2023 à 21h12 following a purchase from 06/04/2023

ordered and paid on april 6th. then there was nothing, only after asking and entering the transaction code the item was shipped in no time. after that it took less than three days until it arrived. i would like to shop here again, despite some difficulties.

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Acheteur Vérifié

Published on 04/05/2023 à 20h31 following a purchase from 19/03/2023

A team that listens to customers Fast delivery

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Comprador Verificado

Published on 04/05/2023 à 17h32 following a purchase from 14/04/2023

All ok and on time

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Acquirente Verificato

Published on 04/05/2023 à 17h13 following a purchase from 16/04/2023

very good thank you

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Geverifieerde Koper

Published on 04/05/2023 à 15h56 following a purchase from 16/04/2023

good site good delivery everything great

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Acquirente Verificato

Published on 04/05/2023 à 12h26 following a purchase from 22/04/2023

Quick and good price

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Verifizierter Käufer

Published on 03/05/2023 à 23h05 following a purchase from 04/04/2023

Everything went really well. Simple ordering process, fast delivery and the quality was just right.

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Acheteur Vérifié

Published on 03/05/2023 à 21h34 following a purchase from 06/04/2023

Perfect well received

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Comprador Verificado

Published on 03/05/2023 à 17h42 following a purchase from 15/04/2023

Fast and efficient, good service, best regards.

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Comprador Verificado

Published on 03/05/2023 à 14h42 following a purchase from 02/04/2023

All good and

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Acheteur Vérifié

Published on 03/05/2023 à 10h22 following a purchase from 24/04/2023

Very serious! I recommend you!

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Acheteur Vérifié

Published on 02/05/2023 à 22h08 following a purchase from 23/03/2023

Although there was a problem with a product (independent of 1001 Hobbies) they reacted in a very professional manner. Thank you very much. I recommend 1001 Hobbies.

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Geverifieerde Koper

Published on 02/05/2023 à 20h18 following a purchase from 25/03/2023

Easy search, fast. Delivery communication could be better, directly in the email without logging in again. Delivery is good.

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Acheteur Vérifié

Published on 02/05/2023 à 16h08 following a purchase from 26/03/2023

Clarity Easy to navigate

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Verified Buyer

Published on 02/05/2023 à 15h39 following a purchase from 16/04/2023

Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.

Response from 1001hobbies Published on 03/05/2023

Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I think there was indeed a reference problem, we have passed the information on to the supplier. I'm glad to know that we were still able to be responsive, that's important. Good day to you.

Verified Buyer

Published on 01/05/2023 à 20h53 following a purchase from 13/04/2023

Very prompt service

Verifizierter Käufer

Published on 01/05/2023 à 19h44 following a purchase from 29/03/2023

Great items...shipped quickly and safely. Thank you very much!

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Acheteur Vérifié

Published on 01/05/2023 à 17h38 following a purchase from 25/04/2023

Service and quality beyond reproach.

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