Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, my order took more than a month to arrive while the product was available at the time of my order. And then it was no longer the case.
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.
We once again extend our sincerest apologies for this inconvenience.
We hope, however, that the product you received fully satisfies you!
1001hobbies
Best regards,
1001hobbies
F
François R.
Rating: 2 out of 5
following a purchase from 03/05/2025
Very disappointed. More than a month of waiting while all products were "available". And this was not the first time. I think it's decided, I will change suppliers. Sorry.
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
J
joseph S.
Rating: 4 out of 5
following a purchase from 23/05/2025
Quite a lot of choices but it remains expensive on some items
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Response from 1001hobbies
Sir,
Thank you for your feedback. We are glad that you found a wide selection with us.
We understand your concerns about the prices. We strive to offer quality products, but we take your comments seriously.
Check our website or subscribe to our newsletter to know about our promotions. Our customer service is at your disposal for personalized advice.
We hope to serve you again.
Sincerely,
1001hobbies
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jean B.
Rating: 5 out of 5
following a purchase from 03/06/2025
nothing to say everything was perfect
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Rob H.
Rating: 2 out of 5
following a purchase from 12/04/2025
Took way too long. More than six weeks. And this while the website indicated in stock. Now just received 1 of the 2 items
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Response from 1001hobbies
Dear Sir,
We regret your opinion and apologize for this incident.
Due to the integration of logistics, the receipt of supplier orders, and the shipping of customer orders, we have experienced some delays. We thank you for your patience and once again apologize for this incident.
We want to emphasize that the products marked as "available" on our website are indeed available. However, products marked as "shipped today" are in stock in our logistics warehouse.
Best regards,
1001hobbies
D
david V.
Rating: 5 out of 5
following a purchase from 04/05/2025
ok
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Frederick T.
Rating: 5 out of 5
following a purchase from 12/05/2025
Fast and totally compliant, benefited from a promotion, so very good experience!
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giuseppe S.
Rating: 5 out of 5
following a purchase from 10/05/2025
Ok good
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SERGE V.
Rating: 4 out of 5
following a purchase from 26/04/2025
Order compliant Correct communication Delivery times much too long
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EDUARDO P.
Rating: 4 out of 5
following a purchase from 22/05/2025
GOOD SERVICE
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Helen G.
Rating: 2 out of 5
following a purchase from 03/05/2025
Delivery is really taking a long time. I still haven't received part of my order after more than a month.
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Response from 1001hobbies
Hello,
We regret this review and apologize for this incident. You are indeed missing the Funko HELLO KITTY - POP Sanrio No. 99 - Hello Kitty with ice cream - Available. Since this figure has been delayed for a long time, we asked the logistics service to ship the order without this figure. We will refund you the amount within 5-6 days.
We regret that you do not appreciate this measure, but since your order was placed some time ago, we chose to act this way to avoid making you wait any longer.
Best regards,
1001hobbies
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MASSIMO M.
Rating: 5 out of 5
following a purchase from 24/05/2025
Professional and kind
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Gerard L.
Rating: 5 out of 5
following a purchase from 01/06/2025
Very good performance
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Paul P.
Rating: 4 out of 5
following a purchase from 27/05/2025
Delivery is taking a long time and the tracking code hasn't worked for a long time. The package is coming from France.
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Jeffrey S.
Rating: 5 out of 5
following a purchase from 01/06/2025
Fast delivery.
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christian L.
Rating: 5 out of 5
following a purchase from 28/05/2025
Quick order processing, less than 72 hours later I had the product in hand, hats off, great selection and perfect stock visibility.
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christian R.
Rating: 5 out of 5
following a purchase from 31/05/2025
nothing to report
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ALAIN J.
Rating: 5 out of 5
following a purchase from 21/05/2025
Ok
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freydure D.
Rating: 2 out of 5
following a purchase from 14/05/2025
I am missing a Tamiya XF 66 paint pot that I have reported, and no response except to offer me a €10 voucher which does not interest me! I only want my missing pot. I ordered 8 items and one is missing. What would it be if I had ordered 50 🤔🤔
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Response from 1001hobbies
Hello Sir,
We regret this oversight and apologize for this missing item.
Unfortunately, it is not possible for us to ship a single paint pot due to the shipping costs incurred. That is why a document containing a form to print and fill out manually was sent to you on 04/06/2025, in order to proceed with the refund. Not having received a return from you, we have just resent it to you today.
We are awaiting this completed form to finalize the refund for the missing paint pot.
Our customer service remains at your disposal for any further assistance.
Best regards,
Customer Service
1001hobbies
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JAVIER S.
Rating: 5 out of 5
following a purchase from 26/05/2025
The delivery was fast and correct.
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Juan Manuel F.
Rating: 5 out of 5
following a purchase from 05/02/2025
Good treatment and communication all the time, I received the product a few days after they had it in Repeat without hesitation.
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M M M.
Rating: 2 out of 5
following a purchase from 15/04/2025
Super slow. When the website indicates items are available, it takes 2 months. There is no phone number and emails go unanswered.
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Response from 1001hobbies
Hello,
We have received your message and sincerely apologize for the inconvenience you have experienced.
We are very sorry that you have had to wait so long. We understand your frustration and take your comments about the availability of items on our website and the associated waiting times very seriously.
We are also aware of the difficulties you have encountered in trying to contact us. We are currently working on improving our customer service to respond to your requests more quickly and efficiently. A special phone number will be set up soon to facilitate communication with our team.
We have taken note of your comments and are doing everything we can to improve our processes and prevent such incidents from happening again. Your satisfaction is our highest priority.
Thank you for reporting these issues, and we hope to regain your trust.
Best regards,
1001hobbies
H
Helmut H.
Rating: 5 out of 5
following a purchase from 06/05/2025
The procurement of the item took a bit long, but otherwise a very good item. The shipping was super fast, would gladly do it again.
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Andre C.
Rating: 5 out of 5
following a purchase from 21/05/2025
BUT it's a shame that it doesn't be NICE EVERY DAY!
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GISELE B.
Rating: 5 out of 5
following a purchase from 16/04/2025
The delivery time was long but the collector's car I bought is really of very good quality, really very beautiful, it was worth the wait...
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patrice V.
Rating: 4 out of 5
following a purchase from 20/05/2025
very well
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jean-paul R.
Rating: 5 out of 5
following a purchase from 13/05/2025
Reception a bit long, but correct and in good condition
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Jean-Claude L.
Rating: 5 out of 5
following a purchase from 29/05/2025
Perfect
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Birgitta V.
Rating: 5 out of 5
following a purchase from 25/05/2025
Extremely satisfied! Order arrived faster than expected, and top quality!
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Kerwin H.
Rating: 5 out of 5
following a purchase from 22/05/2025
Good
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Michel B.
Rating: 4 out of 5
following a purchase from 22/04/2025
Some delay issues but very satisfied overall
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ANTONIN O.
Rating: 5 out of 5
following a purchase from 25/04/2025
Long but good but very long a month of waiting
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Dieter P.
Rating: 5 out of 5
following a purchase from 24/05/2025
Everything is fine.
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Pascal L.
Rating: 4 out of 5
following a purchase from 07/05/2025
Order respected, lacks a bit of communication when there are supply delays
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