Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Not shipped by the promised date. Previous package lost by the post, which you cannot do anything about, so I had to reorder which is much more expensive. And no compensation for the new purchase.
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Response from 1001hobbies
Good day,
We completely understand your frustration and sincerely regret that you are experiencing inconvenience due to this.
Unfortunately, we have no influence over the loss of packages by the post, but we always do our utmost to assist you as best as we can in such situations.
Regarding the lack of compensation for your new purchase, we understand your disappointment. We kindly ask you to contact our customer service at [email protected], so that we can find a suitable solution together.
We thank you for your understanding and remain at your disposal.
Best regards,
The 1001HOBBIES team
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jean-bernard P.
Rating: 5 out of 5
following a purchase from 13/05/2025
by post it's a disaster, suggest Mondial Relay, better operation and cheaper. Regards
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Peter A.
Rating: 5 out of 5
following a purchase from 13/05/2025
Good original product at a fair price. Fast shipping.
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Massimo R.
Rating: 2 out of 5
following a purchase from 03/04/2025
The ordered material was listed as available but arrived over a month after the order.
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Response from 1001hobbies
Good morning, thank you for your feedback. We apologize for the delay in delivery. Although the material was indicated as available at the time of the order, an unforeseen delay related to our move unfortunately affected the delivery, which occurred more than a month after the order. We understand the inconvenience caused and will do everything possible to ensure this does not happen again in the future. We remain at your disposal for any questions or further assistance. Best regards,
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Roberto M.
Rating: 5 out of 5
following a purchase from 14/04/2025
Excellent+++++++++++++++++++
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Alexandre B.
Rating: 4 out of 5
following a purchase from 16/04/2025
Delivery times are too long
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Patrizia P.
Rating: 2 out of 5
following a purchase from 18/04/2025
To obtain the shipment of the package given the urgency I had, having purchased items that should have already been in stock, I had to write several times to get it shipped. I only recommend it to those who do not have needs and urgencies.
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Response from 1001hobbies
Good morning,
Thank you for your feedback, and we completely understand your frustration regarding the delay and the difficulties encountered in receiving your package.
Please know that we place great importance on the availability of our products, and we sincerely apologize that the items, despite being indicated as available, were not shipped within the expected timeframe. The relocation of our headquarters has unfortunately complicated order management, causing these unpleasant delays.
We understand that this may have affected your plans, especially in case of urgency, and we apologize for the inconvenience caused.
We hope to regain your trust in the future and remain at your disposal for any requests or assistance.
Best regards,
1001hobbies
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myriam D.
Rating: 5 out of 5
following a purchase from 29/04/2025
good products delivery a bit long (I take into account the public holidays in May)
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Arnaud V.
Rating: 5 out of 5
following a purchase from 11/05/2025
Shipping speed
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Udo K.
Rating: 5 out of 5
following a purchase from 09/05/2025
Great selection for hobbyists and well-executed delivery, thank you
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jean marc M.
Rating: 5 out of 5
following a purchase from 20/04/2025
very satisfied overall
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Bryan F.
Rating: 5 out of 5
following a purchase from 13/05/2025
Superb Yamato Why aren't there more beautiful miniatures in 1/700... They only have the Tirpitz, Yamato, Bismarck, Missouri, and Ark Royal... If you can contact Force of Valors for me, tell them to make the Scharnhorst and the Graf Spee...
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AVELINO V.
Rating: 4 out of 5
following a purchase from 23/04/2025
Good product.
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Yassine D.
Rating: 5 out of 5
following a purchase from 10/03/2025
Impeccable, thank you!
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Roger V.
Rating: 5 out of 5
following a purchase from 11/05/2025
Order arrived well
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Chester M.
Rating: 2 out of 5
following a purchase from 12/04/2025
It took a very long time until I received my order; there were problems with the delivery of my products regarding the carrier. Eventually, I did receive my products after a month of waiting.
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Response from 1001hobbies
Hello,
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team
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Rémi D.
Rating: 5 out of 5
following a purchase from 02/05/2025
The delivery information provided by the site is regular and relevant. Package received on the announced day.
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jean-yves V.
Rating: 5 out of 5
following a purchase from 11/04/2025
Quality price question, 1001 hobbies remains at the top and I have never been disappointed with my orders.
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Response from 1001hobbies
Hello,
Thank you very much for your feedback! 🌟
We are delighted to know that you are satisfied with our products and our quality/price ratio. It is always a real pleasure to know that our customers order with complete confidence and without disappointment.
See you very soon for your next order at 1001 Hobbies!
Best regards,
The 1001 Hobbies team
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Michel M.
Rating: 5 out of 5
following a purchase from 09/05/2025
Great services, thank you!!
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Joël T.
Rating: 5 out of 5
following a purchase from 09/05/2025
Perfect nothing to report.
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DANIEL C.
Rating: 4 out of 5
following a purchase from 29/04/2025
10/10
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Aseto A.
Rating: 2 out of 5
following a purchase from 22/04/2025
Game arrived very late and then in French instead of German. Unfortunately, not for me. At least I was automatically refunded part of the price due to the delay on the shop's side.
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Response from 1001hobbies
Good day,
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies
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Laurent G.
Rating: 5 out of 5
following a purchase from 29/04/2025
nickel thanks a lot
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Jean B.
Rating: 4 out of 5
following a purchase from 05/04/2025
Everything went well, thank you
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Sylvette B.
Rating: 5 out of 5
following a purchase from 23/04/2025
despite the absence of parts indicated to the seller, and still without a response to this day, the overall is correct, the explanations are very clear. The only downside is the absence of certain parts.
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Alexander M.
Rating: 2 out of 5
following a purchase from 06/04/2025
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
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Response from 1001hobbies
Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
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Thierry O.
Rating: 5 out of 5
following a purchase from 07/04/2025
Order as expected. Deadline respected. Well packaged.
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André M.
Rating: 5 out of 5
following a purchase from 18/02/2025
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
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Raymond P.
Rating: 4 out of 5
following a purchase from 12/04/2025
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
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alain T.
Rating: 5 out of 5
following a purchase from 02/05/2025
Product conforms to my order. Delivery without problems. Perfect.
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Kevin G.
Rating: 5 out of 5
following a purchase from 08/05/2025
efficient & fast
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CHRISTOPHE T.
Rating: 5 out of 5
following a purchase from 06/05/2025
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
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Javier M.
Rating: 4 out of 5
following a purchase from 11/04/2025
Good offer, a bit slow in shipping.
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Jose Luis G.
Rating: 5 out of 5
following a purchase from 06/04/2025
Compliance, security, and transparency.
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Sarah L.
Rating: 5 out of 5
following a purchase from 29/04/2025
super
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Jean-francois P.
Rating: 5 out of 5
following a purchase from 05/05/2025
perfect
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ALESSANDRO S.
Rating: 5 out of 5
following a purchase from 04/05/2025
fast shipping, what was put on sale corresponds to what was purchased
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ABEL P.
Rating: 5 out of 5
following a purchase from 30/04/2025
He reached his destination well and the monitoring of shipments was useful.
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olivier A.
Rating: 2 out of 5
following a purchase from 16/04/2025
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
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Response from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
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Larry T.
Rating: 5 out of 5
following a purchase from 09/04/2025
Quality merchandise at reasonable price Fast shipping Great communication Will buy from again
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