Customer reviews of 1001hobbies

After-sales service not really responsive for me

1 month delivery or almost ...

I bought a product 7 months ago and I still don't know when it's going to arrive, or even if it's going to arrive or not. It is supposed to have been shipped 5 weeks ago, but apparently they are supposed to bring it on foot. The only positive thing is that when I write an email to find out how things are going at least I get an answer.

Answered queries quite quickly but did resolve issue to my liking

Bad company

Hello, I'm very unhappy with my last 3 paint purchases, why? there's too much thinner in the paint pots which makes the paint too liquid and does a poor job. the worst is the enamel brown gloss 80 pot which contains 2/3 thinner. I'm thinking of changing paint brands. Best regards. M.GUILBON.

there are no detailed french assembly instructions inside, nor any other assembly instructions, very disappointed for a first order.

I ordered a red car and a blue one arrived!!! I sent you a message ...No answer!!!!! Not a very serious shop!!!!!

Delivery takes a long time - incorrect status updates

This is my 2nd order with 1001 Hobbies. The first one went smoothly, but for the last order, an item was missing from my package. On my account, the missing item was supposed to be in the parcel (no separate shipment or later notification) and no note in the parcel. The same day I sent an e-mail to the website address and to this day I still have no reply from them (parcel received on 09/08 and it's now 13/08). I don't know why my item was missing from my parcel, nor whether it will be delivered soon or not... I still have no answer even though my order has been paid in full! I'm disappointed with the after-sales service! I haven't even received an acknowledgement of receipt, after sending my query by e-mail, stating that my request had been processed. Will I get my money back? Will I finally receive my parcel? I'm still in the dark and I don't think this is right and professional.

Too long. One week to process an order before shipping. Buying from France is fine, but ordering from abroad is quicker...

Today, August 11, I am still waiting for my order, which was scheduled for delivery on August 1. According to what they tell me, as I chose the untracked shipping option, if I don't receive it in about a month from the due date, I will contact them again. What does the fact that you choose the untracked shipping option have to do with the fact that the order will arrive on time? Please clarify this for me, the order is paid for.

I ordered 2 items. I only received 1 of the items and was charged for both items.

Received a wet and ripped package, damaged decals and instructions, and support has had 36 hours now and no reply, so i'm left not happy at all. I have paid 11,5 euros for the delivery special of it being brought through the carwash on the way to me, so how am i to feel other than disgusted, was excited to build my F-8 crusader, but now, i man... meh. the delivery having ruined it has kinda ruined it for me as well.

The quality was good but the expectation of this item being an actual backpack was a huge letdown and waste of $100 when I still have to go buy another backpack

I waited over 1 month for my order although a delivery time of max. 1 week was stated. I wrote to support and only received a reply days later. But the product was good

I ordered a low-wind kite, not in stock when ordering, but it seemed ok to wait for a week. Somehow it seemed not possible to get it in a reasonable time. I had ordered an additional cheaper kite, on one hand it would make the delivery free, on the other hand the item could be a toy for my kid. I ended up only having the 'toy-kite' AND having to pay delivery cost. On top of that I had to 'yell' at them to get the full refund (minus delivery cost for the cheaper item I was much less interested in...). In summary not a satisfactory experience.

delivery too long

The order received does not correspond to what is indicated on the site.

My pre-order became an order, I received my product very late despite being assured that my product was in stock. In the meantime, the price of the product had dropped by 2 cents (a difference of €100), and I was assured of a refund, which took me 2 months to obtain. The information I was given on the phone was contrary to what I had on the website, and finally I received my product, although I was told that delivery was still 4 months late, and I was offered a cancellation and a refund of my order. Otherwise, the product (Vecna statuette) is perfect.

I placed the order on the 10th and have not received it yet.

Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.

If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.

first and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...

Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.

For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.

interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....

The order has taken a month to arrive.

Broken, bent goods....

So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!

You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed

the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.

Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.

Package crushed and perforated because no outer cardboard to protect the model

Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.

I had to wait a long time and a box was missing in the package....

As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........

Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.

Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.