Customer reviews of 1001hobbies

The quality was good but the expectation of this item being an actual backpack was a huge letdown and waste of $100 when I still have to go buy another backpack

I waited over 1 month for my order although a delivery time of max. 1 week was stated. I wrote to support and only received a reply days later. But the product was good

I ordered a low-wind kite, not in stock when ordering, but it seemed ok to wait for a week. Somehow it seemed not possible to get it in a reasonable time. I had ordered an additional cheaper kite, on one hand it would make the delivery free, on the other hand the item could be a toy for my kid. I ended up only having the 'toy-kite' AND having to pay delivery cost. On top of that I had to 'yell' at them to get the full refund (minus delivery cost for the cheaper item I was much less interested in...). In summary not a satisfactory experience.

delivery too long

The order received does not correspond to what is indicated on the site.

My pre-order became an order, I received my product very late despite being assured that my product was in stock. In the meantime, the price of the product had dropped by 2 cents (a difference of €100), and I was assured of a refund, which took me 2 months to obtain. The information I was given on the phone was contrary to what I had on the website, and finally I received my product, although I was told that delivery was still 4 months late, and I was offered a cancellation and a refund of my order. Otherwise, the product (Vecna statuette) is perfect.

I placed the order on the 10th and have not received it yet.

Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.

If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.

first and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...

Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.

For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.

interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....

The order has taken a month to arrive.

Broken, bent goods....

So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!

You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed

the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.

Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.

Package crushed and perforated because no outer cardboard to protect the model

Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.

I had to wait a long time and a box was missing in the package....

As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........

Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.

Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.

Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.

Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.

It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.

was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.

No technical information, long delivery times

missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.

Got only part of it, sent email to support without getting any reply.

Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!

Very long delivery times

Website is fine but aftersale is not good. Bought airbrush that did not work properly. But they could not do anything for me because the airbrush was used once and then the article could not be returned.Strange because you have to try such an article once to find out that the product does not function properly. I have now just ordered new parts elsewhere at my own expense. I don't think I will be buying anything here anytime soon, too bad because they have quite a lot of items.

Very long delivery times

Great selection, high prices, no response to an email.

One of the products I ordered was not listed as out of stock but turned to be out of stock anyway. I wanted to decline the order of the second product since it is useless to have without the one that was out of stock. I mailed the service team with this request and to ask for a refund but received no response and the second product was sent to me anyway which I have no use for. Very dissapointing!