1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.
Response from 1001hobbies
Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I think there was indeed a reference problem, we have passed the information on to the supplier. I'm glad to know that we were still able to be responsive, that's important. Good day to you.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/03/2023
Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Indeed, products that are not in stock are ordered directly from the supplier, which explains the longer delivery times. But this is always indicated on our product, as here, as it is indicated available in 15 days. Thanks for your confidence in 1001Hobbies
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 27/03/2023
Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.
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Response from 1001hobbies
Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 04/03/2023
It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.
Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 03/03/2023
was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.
Response from 1001hobbies
Hello, thank you for your valuable message to us. We are sorry if there was a product problem. It may be that we simply did not receive the email. Can you send your email back to [email protected]? We will find a solution. Thank you!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2023
No technical information, long delivery times
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We take good note of the delays. Unfortunately, delivery times are clearly indicated on each item, and if the item is not in stock, you should be aware that these are unavoidable delays. We wish you an excellent day. 1001Hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2023
missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for the paint problem, which was beyond our control. We will pass on the information to the manufacturer. At the same time, we have sent you a credit note so that you can recommend the missing paint. Can you confirm that you have received the e-mail? Have a nice day 1001Hobbies customer service
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 10/03/2023
Got only part of it, sent email to support without getting any reply.
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Response from 1001hobbies
Hello, thank you for your message. If your email has not been processed by now, could you please send an email directly to [email protected] indicating the missing items? Thank you very much and have a great day!
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 24/02/2023
Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are terribly sorry for this succession of mishaps. I see that the paints ordered are indeed usually in stock, but there must have been a shortage with a longer than usual delay. We apologise again. Have a nice day,
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2023
Very long delivery times
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 05/03/2023
Website is fine but aftersale is not good. Bought airbrush that did not work properly. But they could not do anything for me because the airbrush was used once and then the article could not be returned.Strange because you have to try such an article once to find out that the product does not function properly. I have now just ordered new parts elsewhere at my own expense. I don't think I will be buying anything here anytime soon, too bad because they have quite a lot of items.
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We will take this into consideration in the future regarding returns. We are very sorry for this situation and we could not find a better solution at that time. If you still want to make a return, please send a message to our customer service [email protected] and we will give your machine to our specialist here to look at it. Please keep us informed. Thank you very much!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2023
Very long delivery times
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Response from 1001hobbies
Hello, thank you for your very important message. I have noticed that one of the products took a long time to reach us, which slowed down the shipment of the whole order, I'm terribly sorry about that :( I wish you a good day,
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 25/02/2023
Great selection, high prices, no response to an email.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry if the situation did not go well. We probably did not see this email. Could you send us your question again to [email protected]? Thank you very much!
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 03/03/2023
One of the products I ordered was not listed as out of stock but turned to be out of stock anyway. I wanted to decline the order of the second product since it is useless to have without the one that was out of stock. I mailed the service team with this request and to ask for a refund but received no response and the second product was sent to me anyway which I have no use for. Very dissapointing!
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Response from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Ich denke, dass die Information nicht rechtzeitig an uns weitergeleitet wurde und das Paket in der Zwischenzeit verschickt wurde... Sie können das Produkt immer noch an uns zurückschicken. Zögern Sie nicht, uns an [email protected] zu schreiben, damit wir eine Lösung finden können. Vielen Dank!
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 02/03/2023
Not clear on website what language the product is in.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2022
Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the service and quality we offer. One of the items was indeed being restocked and took much longer than announced by the supplier. We are terribly sorry about this. We wish you a good day. 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2023
STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2023
Paint in pot partially dry: thick film on surface.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please send us an e-mail and a photo of the jar to [email protected] so that we can send you a new one. Thank you very much! Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2023
Not at all satisfied
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V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 19/02/2023
I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!
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Dario B.
Rating: 2 out of 5
following a purchase from 18/02/2023
product does not conform to the order
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. There may have been a communication problem with our supplier-can you email us photos of the product in question to [email protected]? We will investigate and find a solution for you. Thank you very much.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Response from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 21/01/2023
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
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Response from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 23/02/2023
Funko pop items arrived damaged and customer service not responding.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you :( can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2023
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 24/01/2023
24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
All-plastic, pre-painted model
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Your request has been taken into account. Please keep us informed as soon as your order arrives. Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 01/02/2023
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
Delivery really long and without news except for the fact that my package arrived ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2023
Article present on the site but in reality not!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2022
order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 17/01/2023
bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Response from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 08/01/2023
Nice products but very very slow express shipping unacceptable ... I will buy somewhere else
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Response from 1001hobbies
Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 10/01/2023
Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 20/01/2023
I find the price of shipping expensive and slow and it took me 18 days.
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Response from 1001hobbies
Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2023
lead times and products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 26/01/2023
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2022
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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