Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Not clear on website what language the product is in.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2022
Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the service and quality we offer. One of the items was indeed being restocked and took much longer than announced by the supplier. We are terribly sorry about this. We wish you a good day. 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2023
STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2023
Paint in pot partially dry: thick film on surface.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please send us an e-mail and a photo of the jar to [email protected] so that we can send you a new one. Thank you very much! Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2023
Not at all satisfied
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 19/02/2023
I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!
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dario B.
Rating: 2 out of 5
following a purchase from 18/02/2023
product does not conform to the order
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. There may have been a communication problem with our supplier-can you email us photos of the product in question to [email protected]? We will investigate and find a solution for you. Thank you very much.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Response from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 21/01/2023
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
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Response from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 23/02/2023
Funko pop items arrived damaged and customer service not responding.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you :( can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2023
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 24/01/2023
24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
All-plastic, pre-painted model
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Your request has been taken into account. Please keep us informed as soon as your order arrives. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 01/02/2023
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
Delivery really long and without news except for the fact that my package arrived ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/01/2023
Article present on the site but in reality not!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2022
order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 17/01/2023
bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.
Response from 1001hobbies
Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 08/01/2023
Nice products but very very slow express shipping unacceptable ... I will buy somewhere else
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Response from 1001hobbies
Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 10/01/2023
Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 20/01/2023
I find the price of shipping expensive and slow and it took me 18 days.
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Response from 1001hobbies
Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2023
lead times and products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 26/01/2023
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2022
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 07/12/2022
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2022
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/12/2022
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 11/12/2022
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2022
1 month to receive my order even though the products were listed as being in stock , non-existent customer service
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/11/2022
Ordered in early November and did not get in until late Dec . Had to contact myself for more info about it.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the unacceptable delays. We have taken measures to ensure this does not happen again. Have a great day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
The model looks nice but there was a referencing error: a letter error in the name of the bike so that the one I received wasn't the one named on the site. As I don't know anything about bikes, I didn't realize it, but it spoiled my gift. I would not recommend
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Could you please send us (if you haven't already done so) photos of the box in question by e-mail to [email protected], so that we can pass on the information to the supplier? Many thanks! We wish you an excellent day. 1001hobbies customer service
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 14/12/2022
I don't judge the product but the gift wrapping is unspeakable plus the delivery time unacceptable since you charged me extra to have the item to get it after the given date.
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry if the packaging arrived damaged, we will forward the information to our warehouse. I am sure you will be able to find the right date for your order, but it is the expected date of payment that matters. Have a good day.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/12/2022
Immediate shipment? I received it yesterday the 16th, so it took me 16 days to receive it.
That seems like a lot of days to me.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. This is not an immediate delivery, but an immediate shipment, the duration of which varies depending on the chosen delivery method: economy or express. We ship the order as soon as the purchase is made, but the low-cost delivery method slows down the date in times of high demand. Have a nice day.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2022
It took me several reminders before my parcel ordered at the end of November was sent to me at the beginning of January... no one answered the phone... fortunately it wasn't for Christmas...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 31/12/2022
Very bad transport. They make you pay 12 € to arrive urgent in 2-3 days and in the end it takes more than 7 days.
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Response from 1001hobbies
Dear customer, thank you for your message. We are sorry to hear that your experience was not to your satisfaction. I see that a refund of the shipping costs has been made as compensation. Our apologies once again. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2023
Delivery times very (too) long and without communication. I am still waiting for a third of my order placed on 4/12/2022...
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the delay. I see that the necessary steps have been taken to divide the order, and the second part should arrive shortly. In any case, we take note of your opinion in order to improve in the future. Have a nice day,
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 15/12/2022
Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We deeply apologize for the inconvenience. See you soon https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2022
Package arrived very late Split in two Instructions in English only
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are important to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail at [email protected] with photos, or by telephone on 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
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