Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. Unfortunately, we have no control to force a delivery person to deliver faster than they can, especially during the holiday season. We apologise for the damaged parcel, again this is beyond our control. If the item inside is defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/10/2022
They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.
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Response from 1001hobbies
Hello, thank you for your message so important to us. Indeed, I see that the game has taken some time to arrive due to a restocking difficulty, we are very sorry. We hope the package arrived in good condition and that you are satisfied with the game. Have a nice day,
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 15/12/2022
Didn't arrive in time as stated
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you [email protected] n case needed. See you soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2022
After opening the package the plastic hull of the boat ordered is deformed I can not build the model, an email was sent today to contact 1001 hobbies. Fr to find a solution to my problem
I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 15/12/2022
There were far too many difficulties with the delivery!
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/12/2022
First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.
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Response from 1001hobbies
Hello, thank you for your message. We are glad to hear that the package has reached you after all. I am surprised that the address was incorrect: we automatically use the address you validate when ordering. If you still have it, please take a picture of the label and email it to us, so we can better understand what happened: [email protected] Thank you for your help.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 31/10/2022
Took nearly 2 months to receive my order and your website said everything was in stock
Response from 1001hobbies
Dear customer, You ordered on 31/10/2022 18:15:14 , a product which is available from our supplier within 1-2 weeks. The product left on 18/11/22 at 14:41. I am very pleased with the quality of the product and the quality of the service provided by our supplier. We regret this delay but we cannot do otherwise and we regret it. We apologise for this. Customer care
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2022
Products appear to be available but finally sold out No refunds, only credit notes
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 17/11/2022
Very slow shipping product not up to the price
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/12/2022
Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!
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Response from 1001hobbies
Thank you for your message. We are sorry if you were not completely satisfied. You had chosen the option of shipping by global relay, which is particularly congested during this period. However, the package was available at the relay point from December 16, so it took 11 days for the package to arrive, which is indeed longer than the usual time. I do not know how long it will take to get my package to the relay point, but it remains a cheap solution that unfortunately is not considered a priority, and these variations are common. Have a nice day.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 09/11/2022
Took a while to get here but it arrived before Christmas which is good.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. The shipping by Delivengo can indeed be a little slow as it is considered an economic and non-priority solution by their services... But we're happy that it finally arrived. Thank you, Have a great day https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2022
The stock status indication is unreliable. No information on delays and delivery times was sent to me. Without my intervention, I think I would still be waiting for my parcel. However, following my request for a refund, this was carried out very quickly.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 18/11/2022
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/12/2022
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
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Response from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
V
vincent W.
Rating: 2 out of 5
following a purchase from 23/11/2022
Very poor logistics
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/10/2022
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
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Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2022
Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We apologize once again for the unavailable item. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Too expensive and very long lead times. Sale without stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are essential to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/11/2022
standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.
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Response from 1001hobbies
Hello, thank you for your feedback, your opinion counts heavily. I notice that on one of the products (the beads) it is clearly stated that there is a waiting period of several weeks "In stock with our supplier, shipped from our warehouse within 1-2 weeks of your order", while the product is ordered from our supplier. We are sorry if this was not clearer. If in doubt, please contact our customer service: [email protected] or +31 (0)85 80 81 159. Have a nice day. Translated with www.DeepL.com/Translator (free version)
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2022
1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2022
Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2022
celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an e-mail to [email protected] so that they can help you. Good day, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 13/10/2022
I am sorry, 40 days x receive the goods is really too much. You should have written it down. Or at least not charge the expenses that are expensive anyway.
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Response from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for this exceptional delay: one of the items was temporarily out of stock. We are glad to hear that everything went well. Have a great day!
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/10/2022
have to wait a very long time
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Response from 1001hobbies
Bonjour, Merci pour votre message important pour nous. Toutes nos excuses pour cette attente. Nous avons effectué un réassort afin que cette situation ne se reproduise plus. Merci pour votre patience et bonne journée
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 26/10/2022
It has taken a very long time to arrive
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Response from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2022
2 months of waiting!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to see what we can do. Good day, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2022
Package delivered on time, but paint dried on arrival and parts missing
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] with photos so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/10/2022
Bad experience, 1 month delay in delivery, with explanations supported by a very poorly explained shipping procedure at the time of sale.
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Response from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 23/10/2022
Crushed box. I complained but with no response
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Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! I will call customer service again for a quick response. Thank you for your trust in 1001Hobbies.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/10/2022
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
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Response from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Delivery time not respected...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Delivery times were respected (> 2 d), it is the shipping times that unfortunately took longer because it was an item on order. Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/10/2022
Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize if you are not satisfied with your customer experience. Your feedback is very important to us. Prices are calculated automatically, and despite our vigilance, errors do occur: in such a case, please do not hesitate to send us an e-mail or a message on the networks to alert us. As for lead times, I'm not sure I understand: for products listed on order, there is indeed a maximum 15-day dispatch period, to which you must add a delivery period. Please email us at [email protected] or call us on 01 79 73 68 76. Have a nice day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 16/09/2022
Had to wait almost 4 weeks for my order. Product was otherwise fine, but the delivery time really can't be, especially since the website said there would be immediate delivery.
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Response from 1001hobbies
Hello, Thank you for posting your review. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 21/09/2022
Still waiting for refund for what could not be delivered.
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Response from 1001hobbies
Hello, Thank you for your comments. We regret this incident and apologize to you. Our customer service team will contact you shortly for a refund. Thank you for your understanding, Best regards, 1001hobbies customer service.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 06/09/2022
The wrong decals were delivered. Not good at all. Gross carelessness.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Have you tried to contact our customer service? [email protected] We should deliver another series. Thank you for taking this time, See you soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 24/09/2022
All takes too long.....all those stories of superfast delivery.....is nonsense
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We regret this incident and apologize to you. This is not representative of the quality of our usual services. Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 19/09/2022
This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.
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Response from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize. Your feedback is very important to us as we strive for continuous improvement. Best regards, 1001hobbies Customer Service.
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