Customer reviews of 1001hobbies

have to wait a very long time

It has taken a very long time to arrive

2 months of waiting!

Package delivered on time, but paint dried on arrival and parts missing

Bad experience, 1 month delay in delivery, with explanations supported by a very poorly explained shipping procedure at the time of sale.

Crushed box. I complained but with no response

Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad

Delivery time not respected...

Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.

Had to wait almost 4 weeks for my order. Product was otherwise fine, but the delivery time really can't be, especially since the website said there would be immediate delivery.

Still waiting for refund for what could not be delivered.

The wrong decals were delivered. Not good at all. Gross carelessness.

All takes too long.....all those stories of superfast delivery.....is nonsense

This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.

After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.

Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .

Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.

My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.

Narrow scroll window and poorly done descriptions with many errors, little info about product such as weight and dimensions

The product was not what I expected, insufficient description on the website. They take a long time to answer emails

I filed a complaint and they didn't get back to me

I have not yet received the product

hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.

Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.

They have not paid any attention to the message I sent them.

7 references ordered. 1 received in duplicate and 1 missing. More after-sales news

Achat avion rc , rtf , accus avion HS,

I had to wait over 6 weeks for goods that were immediately available. I paid for parcel shipping with tracking and the goods arrived in a bubble envelope without tracking. And the customer service also left a lot to be desired, first there was no reply and then only in French. I won't be ordering here again

Delivery time too long

Ordering and paying is very easy. From that point on there is no information, no response to emails and they don't know what to say on the phone. It seems unbelievable, it's true.

LONG DELAYS IN DELIVERY

Order came in good time but they sent a different bag which was completely the wrong one and then told me that it was the bag I ordered but a different colour which was not true, I did send pictures of the 2 styles but they were adamant that they were the same..

2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.

Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.

Very long delay. I was inundated with useless emails. The "gift packages" were ridiculous. Nothing professional about it.

I've been a loyal customer for a very long time, so I'd like to understand how a product presented by the site is actually unavailable when it is elsewhere on the internet. Case of the 1/72 raiden/jack model... Pad happy and dishonest 1001

Lots of choices, shipments on time but very disappointed with the products received. The metal earth models are too fragile and there are no replacement parts for small parts in particular. The parts to be bent break too easily in a few manipulations, they are small and fragile, even with tools, 2 ended up in the garbage and one is partially finished but missing an element that broke during assembly. What's more, the explanations are not at all clear. I've got one left, will it end up in the garbage can .... ?

Waited 2 weeks for shipping conformation,. After several attempts to have them email shipping info I filed a claim with pay pal. for help because it seemed to me they were giving me a runaround. 5 or so days later I received my order.i believe I would be waiting had I not. Order was correct and in good condition. Thank you pay pal.

waited too long and did not receive an item.

2 items purchased that are not usable, I hope to receive an item that works.