English 
A
Rating: 2 out of 5
I have not received all the materials I ordered
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 680 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
2 star reviews
Reset filtersG
Rating: 2 out of 5
Shipping took a very long time and was delivered to the wrong address. There was an incorrect house number on the package.
Translated reviews
V
Rating: 2 out of 5
The model kit was very poorly packed. It was not put into a separate box with packing material around it to protect its contents. Instead the model kit box itself was wrapped up in a little bit of covering and shipped. These model kit boxes are not very sturdy and the corner of the box was crushed when I received it. Fortunately, none of the parts therein seemed to be damaged. But that only means I was lucky. It's not hard to see how easily such poor packing could result in a badly damaged model kit. Do the right thing even though it will cost a little more in shipping. Put the model kits in a bigger shipping boxes and put some packing material around them. Other online retailers I deal with do this.
G
Rating: 2 out of 5
Communication leaves much to be desired. Item arrived dented despite packaging. Chosen parcel service left package unattended and without permission just outside the door.
Translated reviews
C
Rating: 2 out of 5
I am missing one of the items and no one has contacted me yet.
Translated reviews
V
Rating: 2 out of 5
I paid extra to get it within 2 working days and it didn’t arrive for a week.
V
Rating: 2 out of 5
I ordered two items that were both listed as being in stock in February. I then proceeded to receive no updates on my order besides the fact that it was 'processing'. After I sent an multiple emails months later I was informed that one of my items was out of stock and the cost would be refunded to my account, and the other item was shipped and received with no further issues. It could be a problem with overseas shipping but I think communication regarding the status of my order could have been done better.
Response from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
V
Rating: 2 out of 5
Too expensive
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Rating: 2 out of 5
Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 2 out of 5
Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!
Translated reviews
G
Rating: 2 out of 5
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
Translated reviews
A
Rating: 2 out of 5
Delivery not in accordance with order.
Translated reviews
Response from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
A
Rating: 2 out of 5
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
Translated reviews
Response from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
A
Rating: 2 out of 5
deception
Translated reviews
Response from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
A
Rating: 2 out of 5
Packaging too soft, flattened mock-up box.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 2 out of 5
I just keep buying it and it drops in price, what a coincidence.
Translated reviews
G
Rating: 2 out of 5
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Rating: 2 out of 5
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 2 out of 5
very disappointed with the wait despite reminder requests no way to communicate with you
Translated reviews
C
Rating: 2 out of 5
They don't answer to the mails...
Translated reviews
A
Rating: 2 out of 5
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
Translated reviews
A
Rating: 2 out of 5
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
A
Rating: 2 out of 5
Delays too long as usual
Translated reviews
V
Rating: 2 out of 5
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
A
Rating: 2 out of 5
a large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.
Translated reviews
A
Rating: 2 out of 5
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
Translated reviews
V
Rating: 2 out of 5
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
A
Rating: 2 out of 5
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
Translated reviews
V
Rating: 2 out of 5
My item was sealed but worn/broken so was no use to me
A
Rating: 2 out of 5
Very poor quality brush
Translated reviews
V
Rating: 2 out of 5
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
G
Rating: 2 out of 5
Was promised shipping within 24h. Didn't receive the order until 8 days later!
Translated reviews
V
Rating: 2 out of 5
Heli in order, but both batteries defective. Probably stored for too long...?
Translated reviews
C
Rating: 2 out of 5
They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.
Translated reviews
V
Rating: 2 out of 5
No indication that import duty applies
V
Rating: 2 out of 5
While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.
V
Rating: 2 out of 5
Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.
V
Rating: 2 out of 5
Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.
G
Rating: 2 out of 5
website doesn't work pleasantly, but everything is in there and can be taken out (sometimes with difficulty). don't be alarmed because is great store with top products and good delivery.
Translated reviews
A
Rating: 2 out of 5
Canon sold alone without the rest for more than 36 euros it's expensive canon find the same bag Aber 35L-271 Lufa do niemieckiej armaty 17cm Kanone 18 for €16.20
Translated reviews