Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 19/05/2022
I just keep buying it and it drops in price, what a coincidence.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/05/2022
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/04/2022
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2022
very disappointed with the wait despite reminder requests no way to communicate with you
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/05/2022
They don't answer to the mails...
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A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 10/05/2022
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2022
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Delays too long as usual
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 19/05/2022
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2022
a large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2022
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 22/04/2022
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 10/05/2022
My item was sealed but worn/broken so was no use to me
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
Very poor quality brush
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 02/05/2022
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/04/2022
Was promised shipping within 24h. Didn't receive the order until 8 days later!
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 16/04/2022
Heli in order, but both batteries defective. Probably stored for too long...?
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 06/04/2022
They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 01/05/2022
No indication that import duty applies
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 18/04/2022
While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 20/04/2022
Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 28/03/2022
Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 23/03/2022
website doesn't work pleasantly, but everything is in there and can be taken out (sometimes with difficulty). don't be alarmed because is great store with top products and good delivery.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2022
Canon sold alone without the rest for more than 36 euros it's expensive canon find the same bag Aber 35L-271 Lufa do niemieckiej armaty 17cm Kanone 18 for €16.20
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2022
I am not satisfied, because I received my article very badly packed, and broken.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/04/2022
If you received an overpriced kit that was damaged by the parcel service, and you complain about it, the response you get is that you can return the package, but that you have to pay for the return shipment yourself and it has to be undamaged, opened etc etc. Surely you don't think I'm going to pay more than 7 euros for a damaged package which is completely wrong in terms of size and price. On other sites the package was 16.95 and not 42.95 like I paid. That is why I will never judge you positively....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2022
Very fast delivery but the little soldiers are very poorly finished, reconsider the way they are made.
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V
Verified Buyer
Rating: 2 out of 5
following a purchase from 29/03/2022
Asked to cancel order before it was shipped. Written confirmation of cancelled order. No refund and then order shipped despite multiple emails asking where the refund was.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 22/03/2022
The egg blower fell apart every time I squeezed the little bellows. Not at all useable—clever idea, though.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 12/03/2022
I did not receive my complete order. The invoice for my order is #FA 290700. I had ordered and paid for 2 units of the product CMHB09, but only received 1. The rest of the order was delivered correctly.
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 16/03/2022
Excessively long delivery time.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
1? months to ship
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2022
Not delivered in time 11 day normally estimated at 5 or 6 I do not recommend and for me it is the last time
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V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/03/2022
Inquiries regarding shipment processing are not answered - do not receive a status. Delivery takes time!
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C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/03/2022
The prices of the products are not adjusted to the market.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2022
Compliance with this article of the law: "article L. 111-1 of the French Consumer Code lays down a general obligation for the seller to provide information to the consumer " particularly on stock levels, so that the consumer can change seller if the stock is empty! Ambiguous information is not honest. This company's "stock" display should therefore be reviewed so as not to mislead the customer, which was my case. Delivered but in stages .... B.P
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2022
Exceptional purchase following a very bad previous experience.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2022
Hello , I have received my order: Easy Model https://www.1001hobbies.fr/391_easy-model , the product is made of PLASTIC and not METAL !!!!! very disappointed by your misleading presentation . Miniature Tiger 1/312 1944 Reference 9346220 , Tiger 1/312 1944
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
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