1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Very disappointed with this site, order placed on December 9, delivery scheduled for December 18, then scheduled for early January. After several complaints finally delivered on the 24th. With other sites, delivery takes place in 2 or 3 days for the same product. Unreliable site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 07/12/2021
I found the shipping package in the stairwell without having signed anything for acceptance. It does not seem logical to me since the condominiums did not declare anything to me and for that since my name was listed it was considered that the delivery was delivered to myself and not to other people...now I am waiting for the refund of the credit note amounting to € 28.89 since more than 14 working days have passed .thank you!!! Thank you!!!
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 13/12/2021
Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately :(
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 06/12/2021
they take too long to solve a return after three phone calls
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 18/10/2021
Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times.
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/10/2021
I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 03/12/2021
Waiting 2 months for an order of over €170 without notice is just way too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2021
the model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 28/11/2021
Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2021
Mistake. a product received does not correspond at all to the product ordered. Fortunately, this rarely happens, but before the holidays, it's a bit of a bummer.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2021
No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/11/2021
LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 25/11/2021
I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2021
Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. We thank you for your understanding, Have a nice day 1001hobbies
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2021
It gets better
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/11/2021
I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2021
Order delivered incomplete 1 month later....Material delivered with assembly instructions in English and Chinese...To make you wait, we offer to recommend with 5% discount...and you are entitled to a credit of 0.99 E accident ????? I hope!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 11/11/2021
Your website works very poorly. The communication is very poor. The delivered material is fine
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Verified Buyer
Rating: 2 out of 5
following a purchase from 25/09/2021
An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 12/11/2021
shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 08/11/2021
i was told there was a tracking number but it never work or said no such package.didn't like their response
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 03/11/2021
Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/10/2021
Se was the wrong reference for the car
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that it is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 31/10/2021
Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.
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Response from 1001hobbies
Hello, We thank you for your comment. We have 142000 references on the site, and you will understand that we cannot stock 142000 references in our warehouse. Therefore, a part of our stocks is kept at our suppliers. This explains why two weeks can pass between your order and the reception of your product. We apologize for this delay. @soon customer care from 1001hobbies.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2021
Order delivered on time but very disappointed by the contents of the box, badly deburred parts, brittle and difficult to assemble.I will not order any more products from this brand.very poor value for money.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 12/10/2021
Almost a month for delivery of a product that was listed as immediately available
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 02/09/2021
Biblical times to get products , I had to solicit myself to get the available sent and get the missing refunded . You can not wait that long to get products
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Response from 1001hobbies
Dear Customer, Some of the products in your order were removed from stock by our suppliers before we received them. This caused a delay in delivery time and we sincerely apologize.
However, we will only send the products to you if we receive them, and we are always available to inform you about your pending products.
Sincerely, The Sales Department.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 12/10/2021
le prime volte è stato tutto fantastico ma da quando ho richiesto il codice mt35021 che mi avevate detto di spedirmi successivamente perché avevate dimenticato di inserire nell'ordine fatto le cose non vanno più bene. Ho scritto molte volte ma ancora non ho ricevuto risposta alla mia domanda perché il prodotto da me richiesto è presente e disponibile ma io non riesco ancora ad averlo. Mi avete dato solo un buono corrispondente all'importo da me pagato per l'oggetto ma io vorrei quello che ho ordinato.
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Response from 1001hobbies
Mr , Thank you for your comment.mi sembra che lei abbia ricevuto un'e-mail che la informava che avevamo inviato il prodotto separatamente. This new order is number 285172 and will be shipped shortly.
Vi ringraziamo per la vostra comprensione, Vi siamo molto grati per la vostra comprensione, Laure
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 25/09/2021
Very bad just remember your not accepting gift card number GCR40A71065, you could not find it your records and it cost my 53,29 eurs for a 23,00 eur kit. i find your company to be a sham and will now delete my account and any further emails will be sent spam. please do not try to answer as you get no reply.
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Response from 1001hobbies
Hello, Thank you for contacting customer service as soon as possible so that we can resolve this problem. We regret this incident and apologise if we have not lived up to your expectations.
Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2021
The people we talk to on the phone are not competent, and you can order anything... On top.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 09/09/2021
Very poor delivery time agreements!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay in delivery.
Thank you for your understanding, We thank you for your understanding,
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/08/2021
Ordered two model cars. Initial info A in stock B in transit. After one week info changed B in stock and A awaiting restocking. After that A not available and not known when it will be. Proposal voucher for the amount paid for A. Refund requested. After 10 days no payment. Sent mail again. Afterwards settled in 5 days. Han S.
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Response from 1001hobbies
Hello, Thank you for your comments. We inform you that on 29/09/21 we proceeded to refund according to our terms and conditions.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2021
Lack of information about the product. there was no battery in the rc but this was not stipulated.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2021
Terrible delivery times
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Response from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/08/2021
Purchased items not in accordance with the description and photo.
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/09/2021
the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Response from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2021
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/09/2021
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
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Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
Very very long delivery time: 1 1/2 months without explanation.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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