Customer reviews of 1001hobbies

Delivery time not respected at all. I had to change my schedule.

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.

After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems

The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.

Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.

I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.

Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.

Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!

delay much too long..... Order - received on 13/2

order is taking a long time

Delivery much too long

Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.

I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.

Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.

Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!

It took too long, almost a month and a half.

Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.

Too long wait for a product that was not in stock

Order has still not arrived

The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad

Request for assistance about a month ago and I have not yet received a response.

I sent two emails requesting a change to the order and I haven't received any response, not even a negative one.

Very long delivery time 2 months for a Christmas gift that arrived much too late

I am above my 1st order because I did not receive the entirety and it has been more than 2 months that I am waiting for it or that I should be refunded. I still have no news and I have sent at least 3 emails and I still have no response. I hope to have an answer soon

damaged order received (paint pots that spilled in the package damaging a royal model detailing kit) I communicated this to customer service several days ago (15) and I have had no response from them.....

As I already wrote, there is an error in the order I received a box of US Seminole war volunteers instead of the 7th PRUSSIAN Uhlan.

Glue doesn't always stick and doesn't fit as it should

You guys take to long to ship regular mail. Not happy about it.

They have taken much longer than expected for the delivery.

Excessively high shipping costs

It took 3 weeks to dispatch and another week to deliver! I sent messages asking for status update. No response.

I give it two stars because despite paying 15 euros for urgent shipping, the gift not only didn't arrive for Christmas, but the package was delivered by Correos, which was not urgent shipping, and I had to go to the office to pick it up.

Package arrived too late...

R

First part of the order received on time and without problems, however one item was missing, it took several months to receive my item even though the store knew that the item was missing at the time of shipment. I had to remind them twice that the item was missing to receive it

paint product in stock on your site where my order is and to learn that my delayed order is missing products, you don't even keep track of your stocks online, I had to buy my paint on Amazon to fulfill my orders

The shipment is extremely delayed