Customer reviews of 1001hobbies

Hello Sorry, but for a fairly expensive model with practically no assembly instructions, it's a (very) shame.

Very bad time of specail courier to my... Very bad time of specail courier to my address - more than 3 weeks and order not received yet!

Too long waiting time without any info. only after own inquiry came an email. 18 days after the order although the article stated 2 to 4 delivery days. I expect under the current conditions -Corona- no standard delivery but 18 days is too long and the national (Germany). 25-11-2020 Delivery completed 20-11-2020 Your order has been shipped 20-11-2020 Your order has been shipped 18-11-2020 Package is being prepared 09-11-2020 Order in process 06-11-2020 Payment received

order placed 12 days ago:still not picked up by collissim

Delivery service too expensive for a waiting time of 1

Everything seemed to be in order but TDLR: Wrong product receivedAfter more than a week of contact I only received a return request at my own expenseThe product I received was not the same as what was indicated on the siteThe site advertised the Arnold HN2301 while I received the Arnold HN2300It is a small but important difference as the products look the same but work differently technically. On the day of receipt I sent a message via the ''support'' button to customer service with a short description of the problem and pictures of the product I received A day later I received a reply asking if I wanted to send pictures of the product I did this again In the end I spent more than a week with no more than 1 e-mail per day in an attempt to explain the difference and to arrange a solution for the wrongly sent product. Finally, on November 20, I received a message that I could fill out a form for a return request at my own expense. It is unfortunate that a support issue takes more than a week especially if the support turns out to be a wall that is not willing to help you but instead does everything possible to make the already unpleasant situation even more unpleasant Whether this is due to unconscious incompetence or deliberate stubbornness I will not say. This was my first and last experience with this website.

Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J

I bought it on November 9th and it still hadn't arrived on the 25th, even though I was charged €7 for Colissimo 48h delivery and I live 16km from the store. Even Vinted deliveries are faster.

The promised shipping costs that are NOT charged for an order over 69 euros are still charged to me already twice.

Satisfactory packaging but almost 1 month for an order of 6 pots of paint! No information on progress except when I contacted the site by e-mail (quick response but no estimated time). No word of apology ... nothing It's a shame because my 1st order was perfect. In short, the paint I ordered 1 week before the containment to keep me busy was received a few days before the containment.

poor logistics completely outdated website ergonomics non-existent customer service

Package delivered on timebut packaging crushed and model case

The choice is great but delivery takes too long (2 months).

It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr

1 part missing, blocking the entire order........

I have been sent a bottle of used wash enamel.

very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend

I still haven't received my parcel because apparently only my town is on the parcel and my street and number are missing. Disappointing for the delay and this oversight knowing that I paid a shipment for all to be well done on behalf of 1001 ma

Despite my patience, it's very DIFFICULT to make the circus CORRECTLY...! A simple tube of glue doesn't do the job, so I had to use a glue gun to make some of the assemblies. What's more, the photo doesn't correspond to what's in the box - no poles, no strings, etc. In fact, I made the tent (in the photos) to my own taste, but it's not finished.

Corresponding model but only 4 colors for the paint and it is water-based paint as for the children's decorations so very limited in quality I had to recommend the paint on the side additional expense of more than 25 euros it was not the goal I had seen the model cheaper elsewhere but I took it because there was glue and paint.

Sanitary crisis ok but after 2 weeks parcel shipped but not delivered

The shipment left after at least 2 weeks after the request the package has been in delivery for three days and I still haven't received anything

I ordered a part ... I received the label for this part ( Mag master me 163a komet set d'armement) on a Mirage I decal set.

I give you a 2 star rating because some parts are missing to make the tube we ordered.

Hello I am Mr martins Fernando I received my order . The 28.10.2020 Number QAEGALUSK There should be 13 boxes. I only received 12 boxes. There is 1 box missing Ref M133 Brand . Steelers. k British infantry skirmishing How to. Waiting for an answer from you Thank you Fernando 062

No complants packed well delivered quickly excellent service.

I bought the package USS Enterprise CV-6 of I LOVE KIT I must point out that the instructions (the booklet) is very unclear especially regarding the small parts This is because the booklet was copied instead of printed so that dark parts run into each other and thus practically not visible Pity With Miyami this would probably not happen I am curious about the result of my next package the plane the Messerschmit With polite Regards Frans Denys

I give 2 stars because disappointed I thought there was paint but not. I would not have bought them if I had had this information.

I bought cement moulds. Unfortunately I couldn���t get the cement out so I felt it wasn�ï

I bought six items on 19-09-20 under number 50AGD19ZL and received only five last week ! Three days ago I spoke to an English speaking lady of your customer service who told me that in your system only two items were sent to me????. According to you I should still receive three items while I am missing one Z6217 ( British 25lb howitzer) I was supposed to receive a refund voucher by mail but haven't received it yet! Your administration is apparently a chaos and you are totally not customer friendly!

Time taken far too long despite two phone calls. The parts are confo

If a product is not in stock, please indicate this. This will avoid the customer having to pay colissimo delivery charges because he is in a hurry.

Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.

Wide range of models but prices higher than on other sites and waiting for restocking without knowing the restocking times. Unreachable by phone. Notifies only at the last moment when models are to be retrieved from stock.

The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.

The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.

Hello I still have not received my package Rondineau Edd

Have not received package three weeks out so far. Cannot get any info as to whom the delivery company is ieUSPSFedEx UPS etc etc etc..I do have info that my package has arrived in the US???not impressed !

Hello Disappointed by my purchase... I took an AV Iso DC output transformer! So this is my mistake... At a price of 4€ and 7€ shipping... Too bad for me... So be careful and precise when you buy. Otherwise, a very professional and pleasant welcome at

Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud