Customer reviews of 1001hobbies

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

The advert talks about fast delivery and advisers at your service... Ordered on the 10th, received on the 24th, is this a fast delivery? Called N""conseillers"" to ask for a quote (compressor material etc...) I was told to send an email. Email sent on the 13th, no reply to date. Is this advice? Advertising is good... doing what the ad promises is better

Order and delivery problems

Service rapide et fiable vers le Royaume-Uni

I paid €22 for express delivery (1-3 days as stated) and waited 3 weeks for the parcel. Annoying when it comes to a Christmas present. I also received no apology or money back. Lg Claudia

There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things

It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards

Nothing to say about 1001 Hobbies who graciously gave me a discount. On the other hand, Mondial Relay is not up to scratch: in total, delivery 15 days after my order: 1 week to attempt a 1st delivery BUT THE POINT RELAIS IS NOT IN SERVICE (this is not my responsibility) then a 2nd week to deliver to the new Point Relay. If you have service agreements, you must sanction them. I don't have the possibility of doing so, which is my responsibility.

Delay too long parcel expected december 28 arrived expected d 2

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

Delay too long and packaging perfectibl

Satisfied with what? What package? 2 weeks I'm waiting and on top of that you charge 7.99 euros for delivery!!!

I made 2 orders the first of December 10 still in preparation I doubt to have it before Christmas the second delivered about 4 days later

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Na enige vertraging vanwege stakingen bij de Franse post mijn bestelling toch snel gearriveerd en het ziet er piekfijn uit.

Error in order the expenses of return are with our load dommag

The packaging was substandard

Site too slow, difficult to place an order

Time between order and shipment 25 days. 3 calls and no apologies and no loyalty details.

Order shipped late and delivery is also taking ages The package has already been shipped 8 days late and now I am also waiting an additional 7 days before it is delivered and I still have not received the package This is very frustrating

The relationship between the price of shipping and handling and the time it took to receive it is very good.

Parcel still not received order on the 11th and here we are on the 20th shipped on the 12th gr.

After a month I am still waiting for my order to arrive. I don't quite understand the problem

Delivery much too long 10 days between order and delivery.

Delivery times are abnormally long, over a week, and do not correspond to what is advertised on the site. On the other hand, the charge is immediate. Which I don't think is legal, since we're being charged for a product that doesn't come out of the box.

The paints delivered are not diluted >>Humbrol Enamel mat (REF 60) I will only order Tamiy from now on.

Disappointed with the delivery time: my birthday present arrived too late.

I ordered a model of the Concorde for my grandson: Noé Kerrien 20 Rue du Phare Ploumanac'h. I reported by e-mail last week that he had received two plates number 3 and not plate number 4. Since no news. It's not serious. The child is very disappointed and the model cannot be finished. Sincerely

The delivery time was too long.

I received a package with a part that was broken The front of the van was torn Customer service is difficult or impossible to reach Tuesday, November 5 Here is my reply :- An e-mail was sent and I did receive notification that it was received and that I should expect a response soon So far I have had no response to my request to call me HKiefer 00-31-20-62333087

Delivery too long and package recovered open on 2 sides.

connection plug size not announced in product description. therefore not possible to use.

Parcel received late (despite a phone call from me - box in poor condition - to offer not

Delay too long half of the order was missing after 2 mails and 1 call received the rest. Too bad the birthday present wasn't

I have placed several orders and it takes a very long time to receive them. The description of the item is sometimes incorrect, as is the time taken to receive it. The quality/price ratio is not always respected: lack of finish and detail on some items that I bought for a rather high price. On the other hand, there's a vast choice of models, which are becoming increasingly difficult to find in our stores.

Product said to be in stock. Shipped after a week. Forced to call again. Dismissive and in bad faith. Item received n

Hello ! I found the delivery time much too long! If only it had been notified... I'm also a little disappointed by my purchase for the price I would have liked more finesse in the materials... Too bad. Black pearl will have plastic sails, but that won't take away the pleasure of showing the model... When