1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
bonjour deçus de mon dernier achat qui est arrivé plie dans l'enveloppepour de la photo- découpe pas topde plus le delais annoncé sur la site dans les 24 h hors ses arriver le 4.04.2018 au lieu du samedi 31.03.2018 annoncer par message je ne commande plus chez vou
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2018
I placed my order on 29.03 15H29 I know it was the day before Easter I received certificates and other delivery notices almost every day again this morning But today I do not know where my package is but on the other hand you did not forget to debit my account on 30.03!!!! My first order with you La proc
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 04/04/2018
Estoi un poco decepcionado... Mi pedido me llego tarde... casi dos semanas y encima tuve que pagar 19 Francos suizos para recoger el paquete . Yo ya habia pagado 17 Euros para el envio... la verdad es que no lo entiendo.Por favor ahorraros el envio del poster por que es horrible. Un atento y decepcionado saludo German Antona
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/04/2018
I have not received the items corresponding to my order. I received 2 caps instead of the model glue.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2018
I am very disappointed with the responsiveness of the parcel delivery service. A parcel was supposed to arrive within 4 days, but I've been waiting 14 days to receive it. I was able to contact customer service by phone, but the person I spoke to just told me that the parcel was blocked by mondial relay, without offering any solution or even contacting me since. I'm still grateful for the wide choice offered by the site, but this big problem has changed my mind.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 29/03/2018
Very satisfied.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/03/2018
items came well packed arrived in a reasonable time from the EU price was great
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 24/03/2018
The update set was delivered in a package that was too small. The goods arrived severely bent. Otherwise the delivery times were not as stated I had to wait a week longer. The phone number I called seemed to be a call center, the lady hardly spoke or understood German.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/03/2018
Do you "honestly" think that I can be satisfied with having received my order after a week when your commitment was to send it to me within 24 hours, all this without any real explanation and without any commercial gesture to apologize for this failure! It goes without saying that because of this delay and the uncertainty as to whether or not I would receive the product I had ordered (lack of information), I was obliged, since it was a c
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2018
more than 2 weeks for delivery...
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 10/03/2018
Long delivery time Very poor packaging
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2018
Delivery time not in respect with the site 15 days instead of 45. no information of parcel available at the relay on behalf of the deliveryman.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/03/2018
The material delivered is incomplete and incorrect
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Verified Buyer
Rating: 2 out of 5
following a purchase from 26/02/2018
Two and a half weeks to arrive Excellent communication but the order took far too long to arrive
Response from 1001hobbies
Dear customer, One of the items you ordered was not in stock so your complete order could only be sent 7 days after it's confirmation. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2018
Two and a half weeks to arrive Excellent communication but the order took far too long to arrive
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Response from 1001hobbies
Dear customer, One of the items you ordered was not in stock so your complete order could only be sent 7 days after it's confirmation. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2018
Delivery of a non-ordered model in place of the ordered one, with the same price.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 16/02/2018
Although they have a variety of products they are more expensive than in other places(I have seen kits for 20 € that in other places the same is worth 9 €) and with the price of transport even more.besides the time that passes between ordering and arriving is excessive considering the proximity.I have ordered models in more distant places and they have taken less (USA).little rec
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/02/2018
slechte communicatie, trage levering Twee weken geleden mij bestelling geplaatst, alles zou binnen 24 uur verzonden worden volgens de website maar is pas na 11 dagen thuis bezorgd. Verzending zou een week na bestellen al zijn verstuurd, achteraf blijkt dat ze vanuit Frankrijk verzenden en dat duurt ongeveer een week voor t in Nederland is. Na een week navraag gedaan over de status maar dan wordt een standaard antwoord verstuurd wat neerkomt op geduld hebben.
Response from 1001hobbies
Beste klant, Uw bestelling werd verzonden op 08/02/18, 3 werkdagen nadat u uw bestelling geplaatst heeft. De bestelling werd vervolgens geleverd op 15/02/18. Deze informatie komt overeen met de informatie op onze website. Met vriendelijke groeten, Klantendienst 1001modelbouw
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2018
slechte communicatie, trage levering Twee weken geleden mij bestelling geplaatst, alles zou binnen 24 uur verzonden worden volgens de website maar is pas na 11 dagen thuis bezorgd. Verzending zou een week na bestellen al zijn verstuurd, achteraf blijkt dat ze vanuit Frankrijk verzenden en dat duurt ongeveer een week voor t in Nederland is. Na een week navraag gedaan over de status maar dan wordt een standaard antwoord verstuurd wat neerkomt op geduld hebben.
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Response from 1001hobbies
Beste klant, Uw bestelling werd verzonden op 08/02/18, 3 werkdagen nadat u uw bestelling geplaatst heeft. De bestelling werd vervolgens geleverd op 15/02/18. Deze informatie komt overeen met de informatie op onze website. Met vriendelijke groeten, Klantendienst 1001modelbouw
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/02/2018
Goods ok but 2 weeks delivery time is just too long!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2018
DELAY NOT RESPECTED Purchase on 702 at 11h44 processed on 802 at 9h17 sent on 802 at 18h41 and today on 13 STILL NOTHING! At the time of purchase specified 24h to "" The delivery time is 1 to 2 days"" Delivery and processing fees €699 EUR anyway
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2018
Hello I ordered a 4x4 car in beige and I received in black without asking me my opinion Moreover it was for a birthday the 02.02.18 I ordered in advance by saying that in France that arrives quickly Of the fact I did not receive the day which was necessary. Je suis désolé e
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2018
The delivery time... Much too long! The parcel arrived safely....Only one small problem... I've just been to another site where I was offered the same item I ordered from you on JANUARY 10, i.e. the LONDON ROUTEMASTER BUS at a price of 39.99 euros, whereas it was invoiced to me at 79.99 euros! I wanted to let you know. Sincerely Ja
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 03/02/2018
Bought a set of twelve small metal airplanes but there was only one inside the package so I contacted the company for an explanation. There was an error on the site on their part that was not clear so they were giving me a voucher of Eur. 500 but in my opinion they had to give me back the shipping costs and the amount I paid for the product because I was not interested in the voucher!!!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/02/2018
Very pleased with the service 1001 Modelkits delivered. Everything spot on.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2018
Order placed with models supposedly in stock and marked shipment within 24 hours. I received it more than a few days later and it's not La Poste's fault. I've since found another site where prices are much lower.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/01/2018
I had to wait too long for the article to reach me until 30.01 is not yet delivered
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2018
delivery time too long grasse a mondial relai
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2018
a comis waiting for 3 weeks with no convincing answer
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
Consideration and delivery time far too long
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/01/2018
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
Response from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2018
A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2018
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
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Response from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2018
receiving a model with only the instructions and decals but without the assembly parts is very disappointing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2017
Stock not updated. Waste of time and dialogue I am very disappointed for so-called professionals! Order received after 15 days and incomplete. A real mess and impossible to reach them by phone. I'll never order again and I'm sorry
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2017
Late delivery and misleading product description really disappointing
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/12/2017
I ordered a shipment (120762) on 18122017. The delivery time they gave me was between the 22nd and 23rd, that is 45 days. We are at 28122017 and I have not received it nor have I received any notification. I did it adjusting to my work dates and now all my plans have been disrupted.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 28/12/2017
The delivery worked perfectly. I am very disappointed with the contents of the box - the ship itself. I would have expected more DIY work and fewer prefabricated stamped parts. Far too few details were shown on the Internet. But this is only in passing. The description (text) is more than poor and the pictures are inadequate. I have built many ship models but I have never experienced such a lack of transparency in the pictures and figures. And that for a lot of money. WHAT A SHAME!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
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Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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