Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Two and a half weeks to arrive Excellent communication but the order took far too long to arrive
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Response from 1001hobbies
Dear customer, One of the items you ordered was not in stock so your complete order could only be sent 7 days after it's confirmation. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2018
Delivery of a non-ordered model in place of the ordered one, with the same price.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 16/02/2018
Although they have a variety of products they are more expensive than in other places(I have seen kits for 20 € that in other places the same is worth 9 €) and with the price of transport even more.besides the time that passes between ordering and arriving is excessive considering the proximity.I have ordered models in more distant places and they have taken less (USA).little rec
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/02/2018
slechte communicatie, trage levering Twee weken geleden mij bestelling geplaatst, alles zou binnen 24 uur verzonden worden volgens de website maar is pas na 11 dagen thuis bezorgd. Verzending zou een week na bestellen al zijn verstuurd, achteraf blijkt dat ze vanuit Frankrijk verzenden en dat duurt ongeveer een week voor t in Nederland is. Na een week navraag gedaan over de status maar dan wordt een standaard antwoord verstuurd wat neerkomt op geduld hebben.
Response from 1001hobbies
Beste klant, Uw bestelling werd verzonden op 08/02/18, 3 werkdagen nadat u uw bestelling geplaatst heeft. De bestelling werd vervolgens geleverd op 15/02/18. Deze informatie komt overeen met de informatie op onze website. Met vriendelijke groeten, Klantendienst 1001modelbouw
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2018
slechte communicatie, trage levering Twee weken geleden mij bestelling geplaatst, alles zou binnen 24 uur verzonden worden volgens de website maar is pas na 11 dagen thuis bezorgd. Verzending zou een week na bestellen al zijn verstuurd, achteraf blijkt dat ze vanuit Frankrijk verzenden en dat duurt ongeveer een week voor t in Nederland is. Na een week navraag gedaan over de status maar dan wordt een standaard antwoord verstuurd wat neerkomt op geduld hebben.
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Response from 1001hobbies
Beste klant, Uw bestelling werd verzonden op 08/02/18, 3 werkdagen nadat u uw bestelling geplaatst heeft. De bestelling werd vervolgens geleverd op 15/02/18. Deze informatie komt overeen met de informatie op onze website. Met vriendelijke groeten, Klantendienst 1001modelbouw
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/02/2018
Goods ok but 2 weeks delivery time is just too long!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2018
DELAY NOT RESPECTED Purchase on 702 at 11h44 processed on 802 at 9h17 sent on 802 at 18h41 and today on 13 STILL NOTHING! At the time of purchase specified 24h to "" The delivery time is 1 to 2 days"" Delivery and processing fees €699 EUR anyway
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2018
Hello I ordered a 4x4 car in beige and I received in black without asking me my opinion Moreover it was for a birthday the 02.02.18 I ordered in advance by saying that in France that arrives quickly Of the fact I did not receive the day which was necessary. Je suis désolé e
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2018
The delivery time... Much too long! The parcel arrived safely....Only one small problem... I've just been to another site where I was offered the same item I ordered from you on JANUARY 10, i.e. the LONDON ROUTEMASTER BUS at a price of 39.99 euros, whereas it was invoiced to me at 79.99 euros! I wanted to let you know. Sincerely Ja
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 03/02/2018
Bought a set of twelve small metal airplanes but there was only one inside the package so I contacted the company for an explanation. There was an error on the site on their part that was not clear so they were giving me a voucher of Eur. 500 but in my opinion they had to give me back the shipping costs and the amount I paid for the product because I was not interested in the voucher!!!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/02/2018
Very pleased with the service 1001 Modelkits delivered. Everything spot on.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2018
Order placed with models supposedly in stock and marked shipment within 24 hours. I received it more than a few days later and it's not La Poste's fault. I've since found another site where prices are much lower.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/01/2018
I had to wait too long for the article to reach me until 30.01 is not yet delivered
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2018
delivery time too long grasse a mondial relai
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2018
a comis waiting for 3 weeks with no convincing answer
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
Consideration and delivery time far too long
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/01/2018
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
Response from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2018
A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2018
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
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Response from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2018
receiving a model with only the instructions and decals but without the assembly parts is very disappointing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2017
Stock not updated. Waste of time and dialogue I am very disappointed for so-called professionals! Order received after 15 days and incomplete. A real mess and impossible to reach them by phone. I'll never order again and I'm sorry
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2017
Late delivery and misleading product description really disappointing
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/12/2017
I ordered a shipment (120762) on 18122017. The delivery time they gave me was between the 22nd and 23rd, that is 45 days. We are at 28122017 and I have not received it nor have I received any notification. I did it adjusting to my work dates and now all my plans have been disrupted.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 28/12/2017
The delivery worked perfectly. I am very disappointed with the contents of the box - the ship itself. I would have expected more DIY work and fewer prefabricated stamped parts. Far too few details were shown on the Internet. But this is only in passing. The description (text) is more than poor and the pictures are inadequate. I have built many ship models but I have never experienced such a lack of transparency in the pictures and figures. And that for a lot of money. WHAT A SHAME!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
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Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/12/2017
Unfortunately, I can't rate the product as I gave it away. And it would be far too early to rate it. The delivery time was quite long at around three weeks. The money was transferred on 30.11.17 when I ordered it. The package arrived on 15.12.17. I don't know what happened between 30.11 and 11.12 when the package was announced but at least it was two weeks. Sorry.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
Too bad shipping costs are high
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 19/12/2017
Delivery time far too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
Product received! With much waiting 10 days!! and exaggerated postage 6€50!! Not to receive it at home but in a point relay! Disappointed with this first expedition
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
Some people are just unlucky.... For me, an order that was supposed to arrive within the week (for a birthday) was blocked because an accessory was missing...! After 15 to 20 calls and emails over 4 weeks, each time the parcel was supposed to leave the next day... I finally received it yesterday 1512. But with one detail missing... all that's missing are the glue and the paints that were ordered, paid for and not delivered !!!!!! I'm afraid I won't be able to make up for it by giving the gift a month after the Christmas date. I'm not
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2017
I followed their email link to download ... I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.
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Response from 1001hobbies
Dear customer, I do confirm your order has been validated. If you have any troubles with your account, please contact us: [email protected] Your order should be sent in a few days. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 16/12/2017
I followed their email link to download … I followed their email link to download my order is processed confirmation plus track my order I clicked on the link filled in the login details error message saying not registered with the company. I now don't know if and when I Will even recieve my order ?.
Response from 1001hobbies
Dear customer, I do confirm your order has been validated. If you have any troubles with your account, please contact us: [email protected] Your order should be sent in a few days. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
For 15 days I'm still waiting for my order !!! At least 10 reminders and no response!!!! I would never recommend 1001 maquette
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Verified Buyer
Rating: 2 out of 5
following a purchase from 10/12/2017
placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
Response from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2017
placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
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Response from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 09/12/2017
As of today I have not received my order nor do I have any news of when I will receive it. I received an email on December 1st telling me that the order was being delivered. Today is the 9th and I have not received my order.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 09/12/2017
They don't respect delivery they say 34days but a month passes I don't buy anything in this site anymore
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/12/2017
Given the price, the sails could have been made of fabric instead of paper. What's more, the 10-day delivery time...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2017
very good site with promotions to follow regularly dispatch on time for my order a JEEP Willys Dragon 16 . RAS on the other hand I was able to realize that the price was very overvalued with 221 euros whereas in basic price it is with 150 euros on other sites to see less expensive with promotion how can one justify such a p
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