Customer reviews of 1001hobbies

The package arrived in very bad condition and the assembly pieces all detached from where they were supposed to be!!!

I paid for an express service and after 48 hours the order is still not shipped. I have even contacted them and they do not respond. I have opened a dispute with Paypal to see if they now respond. I add after their response: I am not going to modify anything so that everything is reflected. Once I opened the dispute they have put the order as shipped. I paid a higher price for it to be urgent by DHL and with tracking number which they did not provide me and also sent by Correos. I sent them two emails on their website to which they have not responded. Now tell me how you intend to defend your""Efficient customer service"" that you put on your website. Be thankful that I am not going to claim a measly £3 extra that I paid for a courier service that I did not receive and that I have upgraded my rating to 2 stars instead of 1 as it was before. Greetings and until

Description of product on website is completely misleading I ordered the 1:72 EDUARD 7503 Figure RFC crew 1917. In their product description: I copied and pasted this from their site: Type of product : Model figures The figurines are sold in boxes with several figures: - in the 1:72 scale, the boxes usually contain 40-50 figurine soldiers, or 15 cavalry figurines. In reality, there were only 6 figurines. At $13.99 plus shipping, this is way too expensive and not as described. It was a rip off!

Description of product on website is completely misleading I ordered the 1:72 EDUARD 7503 Figure RFC crew 1917. In their product description: I copied and pasted this from their site: Type of product : Model figures The figurines are sold in boxes with several figures: - in the 1:72 scale, the boxes usually contain 40-50 figurine soldiers, or 15 cavalry figurines. In reality, there were only 6 figurines. At $13.99 plus shipping, this is way too expensive and not as described. It was a rip off!

Badly signposted depot store, barely clean, waited 12 hours for someone to tell me the parcel wasn't there and found it 14 hours later.

Product reported to be in stock ordered on Feb 3 with the additional charge for expedited shipping as of today Feb 11 the order is still IN ELABORATION and their email response confirms this status. First and last purchase from 1001models.

Delivery Haven't received my decals yet!

Delivery Haven't received my decals yet!

I asked for replacement of a color ordered double was not done. A 5 euro discount coupon I was given was not applied. I got a tube of putty all crushed (maybe it's already been used??). The courier gave me a chance to change delivery address but then delivered to the original address. Better Amazon...

I won't be ordering again!!!

I give it two stars because I have not yet received the merchandise and I have been waiting for twelve days, even though they state in the order that it was shipped quickly.

I received an item labelled with the reference ordered, but the contents were nothing like it. After 48 hours, the after-sales service asked me again for a photo and references already supplied in a 1st e-mail, claiming to request a return label for the product. It took them over a week to realize that (following a request from me) their request had not been taken into account... The initial order dating from 211215 is still incomplete to this day. I can only imagine the worst for the future as these difficulties only concern the return of the wrong item and I'm not about to receive the right one! So much the better for those whose orders are error-free, but given the quality and efficiency of this box, I strongly advise against it (especially as their prices are high and I've found the same items elsewhere).

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

I placed an order almost 2 weeks ago and still haven't received anything.

Hello My last order (72365) was the subject of a delivery error having received the reference EDEX305 instead of the reference EDCX305. The error may be understandable given the similarity of the references, but the 2 products (photo-cuts) are totally different. What's unacceptable is that customer service/contact is totally non-existent: no one answers the phone (answering machine 24 hours a day) and no calls following a message left on voicemail. What's more, there's no response to the written messages left on the site. I therefore strongly advise against ordering! Delivery times are acceptable, but if your delivery doesn't correspond to your order, you'll only have your eyes to cry! What's more, in the event of unavailability (even though the order states otherwise), a credit note will be issued.

Shipping is too long they rely on a courier in my opinion bad .

unfortunately the delivery days stated when ordering ( 6 to 9 working days ) were disregarded order placed Dec 12, 2015 expected delivery date should be 31122015 I am so angry it was a Christmas present..... We are not

disappointed with the value for money

Poor value for money

I bought some paintings all of them marked as available on Wednesday December 2 until day 5 are not marked c""sent"" and to day 13 still waiting to receive it.

Why announce a delivery date when it will not be respected? More than 7 days difference between the announced date and the delivery date! Non-existent communication! No response to my requests for information.

No tracking code received although I paid extra for it much too long delivery time no response to messages.

Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.

Very poor quality - return to dispatch immediately

Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.

Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.

Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.

Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

The delivery conditions are totally unsatisfactory: 1) The invoice advertises Collisimo and the charges correspond to this service, but in reality the service used is Colieco, which takes much longer, so this is a misleading statement 2) The choice of bubble envelope is not the most appropriate for sending glass jars I am not satisfied with 1001 Maquettes, which seems to cut corners to the detriment of quality of service and respect for the environment.

NOT VERY SATISFIED FOR THE MOMENT BECAUSE CONTRARY TO THE 48 HOURS OF WAITING OF THE POST OFFICE I STILL DO NOT HAVE MY PARCEL! I PLACED MY ORDER TEN DAYS AGO AND PAID IMMEDIATELY. I'm beginning to think that I'd have been better off moving around Paris myself, as my orders would already have been honoured.

not all products are available. For the same product, the price is often 2 times more expensive than on other sites. For the same delivery quality, e.g. silo parcel, the price is 25% more expensive. In short, too expensive. For an unavailable product, there is no refund but a credit note. On another site, the product was at the same price but without the credit note.

I bought three weeks ago. When the ten days were up (I have assumed they are business days) I sent them an email asking about my order. They replied with an email telling me to wait another week. I still don't have my order and they have asked me to rate my experience and no way.

Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

I ordered decals on sale that should no longer be offered because of their poor quality and asked questions that went unanswered. Delivery time

Delivery very slow impossibility to reach an adviser vocally that a provider for delivery still work. .....

large catalog but extremely slow processing and delivery time: 0602 payment accepted 1702 parcel shipped 1003 (today) of the goods not even the shadow (and it should come from Paris not the other side of the world) ditto for the tracking code they couldn't give me because the parcel was shipped to ECO PACK INTERNATIONAL (what is that?)... a comparison: modeling site from Japan 2402 payment accepted 2402 parcel shipped 0203 goods delivered (6 days) the only conclusion is that they are walking him 'this parcel