English 
G
Rating: 2 out of 5
I only received half of my order as previously indicated.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
2 star reviews
Reset filtersV
Rating: 2 out of 5
The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.
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M
Rating: 2 out of 5
Deadlines not met
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R
Rating: 2 out of 5
Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.
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D
Rating: 2 out of 5
I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box
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T
Rating: 2 out of 5
Too long for delivery and the glue that was offered to me for the delay in delivery is missing. Best regards
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N
Rating: 2 out of 5
1) Very high delivery time (more than 50 days) 2) Partial delivery in 2 packages 3) The 2nd package was relocated by Chronopost 1 hour from the initial location 4) A product was delivered damaged, while the outside of the package is intact The commercial compensation mitigates the 4 issues encountered, but it is ultimately very insufficient to achieve an average rating Conclusion: I will primarily consider other providers in the future (if the same product exists elsewhere).
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S
Rating: 2 out of 5
It's been almost a month since the order was placed, only part delivered after a phone call. In short, it's not great, there are other sites that are much more efficient, I just hope to receive my order in its entirety.
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J
Rating: 2 out of 5
My order has arrived incomplete, the phone support is bad, they haven't replied to my email,
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A
Rating: 2 out of 5
Damaged item, I am not asking for a replacement because being rare I preferred to fix it with glue.
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N
Rating: 2 out of 5
Almost a year to receive a package...
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V
Rating: 2 out of 5
Very long delivery times and no information about the deadlines
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M
Rating: 2 out of 5
The package is not complete. I bought paint because the essential paint that should have been included does not contain all the colors (I am not talking about the optional colors). And one of the bands is missing. There should be five in the package, namely one for the spare wheel of the car (Renault 4 TL/GTL from Heller)
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Y
Rating: 2 out of 5
Unfortunately, I did not receive the rest of my order and I do not know if or when I will receive the rest of my order. The status of my order is also completed even though items are still missing. I will adjust my review when the status is corrected and I receive the rest of my order.
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B
Rating: 2 out of 5
I am missing one of the 3 ordered model planes: the Focke Wulf Fw189
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R
Rating: 2 out of 5
Delivery took an incredibly long time, had to ask for an update twice. After the second request, the package was sent within half an hour, so it was probably sitting there for a while. The packaging of the product did not look new.
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L
Rating: 2 out of 5
Too long delays and poorly mentioned on the site. Result: material received too late.
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E
Rating: 2 out of 5
Not satisfied with this order because the model of the Focke Alchgélis FA 283 is "minimalist" (few parts and no plan) and especially WAY TOO EXPENSIVE!! (Otherwise, I have always been satisfied.)
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V
Rating: 2 out of 5
1 month and a half to receive a package
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P
Rating: 2 out of 5
More than 1 month to receive an order. And you have to call their customer service if you want news about your order. Once you have their service on the phone, you are well informed. Not very responsive and the promised delivery date is wrong by a week.
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D
Rating: 2 out of 5
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
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E
Rating: 2 out of 5
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
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R
Rating: 2 out of 5
not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
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J
Rating: 2 out of 5
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
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C
Rating: 2 out of 5
Package well received, but very damaged, folded in half to fit into the box
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S
Rating: 2 out of 5
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
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B
Rating: 2 out of 5
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
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G
Rating: 2 out of 5
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
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F
Rating: 2 out of 5
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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R
Rating: 2 out of 5
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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P
Rating: 2 out of 5
Birthday gift delivered after the scheduled date, so after the party. Little interest.
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A
Rating: 2 out of 5
Damaged box for my first pop figure Delivery delay for the 2nd (about 4 months)
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J
Rating: 2 out of 5
I had problems adding products to the cart. They answer the phone whenever they feel like it. Very long delivery time, almost a month. The order arrived incomplete. They processed the return of the item they had not sent, but without any explanation or apology.
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M
Rating: 2 out of 5
I wanted to modify/cancel my order but no one responded to me in 1 week (by email and phone). Customer service non-existent.
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X
Rating: 2 out of 5
Nothing to say about the website experience, it's with the delivery that everything goes wrong.. Chronopost is no longer a reliable delivery system (in my case, change of pickup point without reasons or my consent). I know that I will not order again on the site with this delivery service.
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J
Rating: 2 out of 5
A box is missing and a product description was not accurate....
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Response from 1001hobbies
Hello Sir,
Thank you for your comment.
To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.
However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.
Remaining at your disposal,
Best regards,
1001hobbies
Thank you for your comment.
To better understand the problem, we invite you to send us photos of the product with the missing elephants. We will then be able to offer you an appropriate solution.
However, regarding the HAT8067 box, the product was sent in a second package to avoid further delaying your order.
Remaining at your disposal,
Best regards,
1001hobbies
P
Rating: 2 out of 5
Order received partially after 1 month of waiting. For the next steps, the expected delivery date keeps getting pushed back.
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Response from 1001hobbies
Hello Sir,
Thank you for your comment.
We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.
We note that you have received both planes and hope they meet your satisfaction.
We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.
We invite you to test our services again and remain at your disposal.
Best regards,
1001hobbies
Thank you for your comment.
We understand your dissatisfaction. However, as a commercial entity, we have already shipped the first available plane and then took care to send you the second one the following week, on June 19, 2025.
We note that you have received both planes and hope they meet your satisfaction.
We regret this processing delay and would like to remind you that a change in logistics provider has caused some delays in the shipping and receiving of orders. However, the situation has improved, and we are now up to date.
We invite you to test our services again and remain at your disposal.
Best regards,
1001hobbies
B
Rating: 2 out of 5
Too long waiting time to receive the package
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Response from 1001hobbies
Hello,
We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.
We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.
In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We apologize for the longer than expected waiting time regarding the receipt of your package. We completely understand your frustration and offer our apologies for this incident.
We would like to clarify that the mention "Available" means that the products are available from our supplier, while the mention "Shipped today" indicates that the products are in stock in our logistics warehouse.
In general, products available from our suppliers arrive at our warehouse within 1 to 2 weeks, before being shipped to your address.
We remain at your disposal for any further information.
Best regards,
1001hobbies
D
Rating: 2 out of 5
Delivery took way too long…
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Response from 1001hobbies
Hello,
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
M
Rating: 2 out of 5
Significant delay in delivery...
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Response from 1001hobbies
Hello,
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team
We are sincerely sorry for the delivery delay you experienced.
Our warehouse has recently relocated to improve our logistical capabilities and long-term service quality. Unfortunately, this transition may have caused some delays in certain shipments, and we apologize for that.
We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team