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G
Rating: 2 out of 5
Package received with a release date pushed back by 6 weeks without notification and no response from customer service
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 676 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
2 star reviews
Reset filtersD
Rating: 2 out of 5
3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards
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P
Rating: 2 out of 5
Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards
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M
Rating: 2 out of 5
Ordered last June for my son who was born on August 25, 2024. Finally received it on Saturday after many emails.
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J
Rating: 2 out of 5
I selected the brt point but it never arrived, then I was contacted by brt to go pick it up quite far away.
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T
Rating: 2 out of 5
I thought I was ordering a model but I only received some elements for this model (poorly explained).
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M
Rating: 2 out of 5
Poorly packaged, rolled up in weakly damaged cardboard, causing the corners and edges of the book to be dented.
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O
Rating: 2 out of 5
Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....
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F
Rating: 2 out of 5
I received my package which was open, via the Carrefour relay point even though I had requested another relay point.
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A
Rating: 2 out of 5
I am still waiting for the refund for my other pre-order for info.....
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R
Rating: 2 out of 5
Delay in delivery
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P
Rating: 2 out of 5
delay in delivery
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A
Rating: 2 out of 5
The order arrived very late and defective (it was missing a base for the model of the plane sent
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P
Rating: 2 out of 5
Cancellations are almost never possible and orders take forever to be shipped.
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G
Rating: 2 out of 5
I only received half of my order as previously indicated.
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V
Rating: 2 out of 5
The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.
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M
Rating: 2 out of 5
Deadlines not met
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R
Rating: 2 out of 5
Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.
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D
Rating: 2 out of 5
I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box
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T
Rating: 2 out of 5
Too long for delivery and the glue that was offered to me for the delay in delivery is missing. Best regards
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N
Rating: 2 out of 5
1) Very high delivery time (more than 50 days) 2) Partial delivery in 2 packages 3) The 2nd package was relocated by Chronopost 1 hour from the initial location 4) A product was delivered damaged, while the outside of the package is intact The commercial compensation mitigates the 4 issues encountered, but it is ultimately very insufficient to achieve an average rating Conclusion: I will primarily consider other providers in the future (if the same product exists elsewhere).
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S
Rating: 2 out of 5
It's been almost a month since the order was placed, only part delivered after a phone call. In short, it's not great, there are other sites that are much more efficient, I just hope to receive my order in its entirety.
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J
Rating: 2 out of 5
My order has arrived incomplete, the phone support is bad, they haven't replied to my email,
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A
Rating: 2 out of 5
Damaged item, I am not asking for a replacement because being rare I preferred to fix it with glue.
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N
Rating: 2 out of 5
Almost a year to receive a package...
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V
Rating: 2 out of 5
Very long delivery times and no information about the deadlines
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M
Rating: 2 out of 5
The package is not complete. I bought paint because the essential paint that should have been included does not contain all the colors (I am not talking about the optional colors). And one of the bands is missing. There should be five in the package, namely one for the spare wheel of the car (Renault 4 TL/GTL from Heller)
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Y
Rating: 2 out of 5
Unfortunately, I did not receive the rest of my order and I do not know if or when I will receive the rest of my order. The status of my order is also completed even though items are still missing. I will adjust my review when the status is corrected and I receive the rest of my order.
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B
Rating: 2 out of 5
I am missing one of the 3 ordered model planes: the Focke Wulf Fw189
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R
Rating: 2 out of 5
Delivery took an incredibly long time, had to ask for an update twice. After the second request, the package was sent within half an hour, so it was probably sitting there for a while. The packaging of the product did not look new.
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L
Rating: 2 out of 5
Too long delays and poorly mentioned on the site. Result: material received too late.
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E
Rating: 2 out of 5
Not satisfied with this order because the model of the Focke Alchgélis FA 283 is "minimalist" (few parts and no plan) and especially WAY TOO EXPENSIVE!! (Otherwise, I have always been satisfied.)
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V
Rating: 2 out of 5
1 month and a half to receive a package
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P
Rating: 2 out of 5
More than 1 month to receive an order. And you have to call their customer service if you want news about your order. Once you have their service on the phone, you are well informed. Not very responsive and the promised delivery date is wrong by a week.
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D
Rating: 2 out of 5
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
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E
Rating: 2 out of 5
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
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R
Rating: 2 out of 5
not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
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J
Rating: 2 out of 5
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
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C
Rating: 2 out of 5
Package well received, but very damaged, folded in half to fit into the box
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S
Rating: 2 out of 5
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
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