Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

2 star reviews

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Verified Buyer
Rating: 2 out of 5
following a purchase from 24/04/2012
A needed service but with notable problems. 1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making a order with them the email address I used was compromised and I needed to change passwords. Thankfully it was a email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.
Response from 1001hobbies
Dear Sir, Thank you for your comment. We had some server problems in March/early April, which are solved now. I do not understand your point about your email address, there does not seem to be any problem on our part. We will double check the scales of Airfix kits (some are indeed 1:76 instead of 1:76). Have a great day, 1001modelkits - Customer care
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2012
A needed service but with notable problems. 1001 modelkits is a needed service for those of us who like obscure and hard to find model kits but their are some serious flaws in their system. Firstly their website was often down or not accessible for periods of time. Secondly, just after making an order with them the email address I used was compromised and I needed to change passwords. Thankfully it was an email address with negligible info for thieves to use. Third, I ordered a specific as advertised scale model (CHI HA tank 1:72) but was given a slightly larger scale model (1:76) instead. Finally, a couple of the models I purchased were either intentionally or unintentionally opened or tampered with. If I'm paying full price for a new product then I would expect it to be untouched. As mentioned I am thankfull that 1001 model kits exits because theirs no one else out their like them that I've found but I'm wary of ordering again from them.
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Response from 1001hobbies
Dear Sir, Thank you for your comment. We had some server problems in March/early April, which are solved now. I do not understand your point about your email address, there does not seem to be any problem on our part. We will double check the scales of Airfix kits (some are indeed 1:76 instead of 1:76). Have a great day, 1001modelkits - Customer care
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2012
even for a colieco delivery I find it a bit long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2012
1001 models referenced... yeah, if you want, once you've deleted the products that are unavailable, there's not much left... and for the products that are supposedly in stock, you have to wait more than a week to receive them, even if you opt for the 48-hour collissimo service, which adds to the bill. In short, minimum service for a site that's not up to scratch.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2012
at the time of my online order there were 6 Ariane V available so I ordered but on delivery I received only 1 copy + 1 e-mail telling me that we were out of stock and delivery would not be for about 20 days (which was not true) so I was disappointed for the first time so I re-ordered and I realized that I was still missing 1 e I finally received my last model but it took me almost 1 month. I am really disappointed because I thought I would receive them all for New Year's Eve at 31122011. My guests who I was supposed to give them a present were disappointed, so that's basically my opinion of this order. Sincerely Mrs DUR
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2012
Unfortunately, I've had two bad experiences with this seller. And both times the delivery was very long. 3 weeks and 1 m
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