Customer reviews of 1001hobbies

Hello,

We are sorry to learn that your package was poorly prepared and lacked protection inside. This is not the level of service we wish to offer.

If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.

Thank you for your feedback,
The 1001Hobbies team

Hello,

We regret this incident and sincerely apologize.

A return slip has been issued to correct this error. As soon as we receive the package, we will proceed with your refund.

We understand your disappointment and regret this incident. Rest assured that we are doing everything possible to prevent this from happening again.

Best regards,
The 1001Hobbies team

Hello,

We are sorry to learn that your package was not the correct one. This is not the level of service we wish to provide.

If you haven't done so already, we invite you to contact our customer service at the following address: [email protected]. We will do what is necessary to resolve this issue as soon as possible.

Thank you for your feedback,
The 1001Hobbies team

Hello,

We sincerely apologize for the delivery delay you experienced.

Our warehouse recently moved to improve our logistics capabilities and long-term service quality. Unfortunately, this transition may have caused some occasional delays in certain shipments, and we apologize for that.

We are doing everything we can to get the situation back to normal quickly.
Thank you for your understanding,
The 1001Hobbies team

Hello,

We sincerely regret your experience and apologize for the delay in processing your order.

We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.

Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.

We once again extend our sincerest apologies for this inconvenience.

We hope, however, that the product you received fully satisfies you!

1001hobbies

Best regards,

1001hobbies

Hello,

We sincerely regret your experience and apologize for the delay in processing your order.

We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.

Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.

We sincerely apologize for this inconvenience.

We hope that the product you received fully satisfies you!

Best regards,

1001hobbies

Dear Sir,

We regret your opinion and apologize for this incident.

Due to the integration of logistics, the receipt of supplier orders, and the shipping of customer orders, we have experienced some delays. We thank you for your patience and once again apologize for this incident.
We want to emphasize that the products marked as "available" on our website are indeed available. However, products marked as "shipped today" are in stock in our logistics warehouse.

Best regards,
1001hobbies

Hello,

We regret this review and apologize for this incident. You are indeed missing the Funko HELLO KITTY - POP Sanrio No. 99 - Hello Kitty with ice cream - Available. Since this figure has been delayed for a long time, we asked the logistics service to ship the order without this figure. We will refund you the amount within 5-6 days.

We regret that you do not appreciate this measure, but since your order was placed some time ago, we chose to act this way to avoid making you wait any longer.
Best regards,
1001hobbies

Hello Sir,

We regret this oversight and apologize for this missing item.

Unfortunately, it is not possible for us to ship a single paint pot due to the shipping costs incurred. That is why a document containing a form to print and fill out manually was sent to you on 04/06/2025, in order to proceed with the refund. Not having received a return from you, we have just resent it to you today.

We are awaiting this completed form to finalize the refund for the missing paint pot.

Our customer service remains at your disposal for any further assistance.

Best regards,
Customer Service
1001hobbies

Hello,
We have received your message and sincerely apologize for the inconvenience you have experienced.
We are very sorry that you have had to wait so long. We understand your frustration and take your comments about the availability of items on our website and the associated waiting times very seriously.
We are also aware of the difficulties you have encountered in trying to contact us. We are currently working on improving our customer service to respond to your requests more quickly and efficiently. A special phone number will be set up soon to facilitate communication with our team.
We have taken note of your comments and are doing everything we can to improve our processes and prevent such incidents from happening again. Your satisfaction is our highest priority.
Thank you for reporting these issues, and we hope to regain your trust.
Best regards,
1001hobbies

Hello,

We sincerely regret your feedback and apologize for this inconvenience.

Indeed, your order is incomplete: the military truck box (ref. ICM72541) could not be shipped. This product was indeed ordered from our supplier, but the delivery unfortunately took longer than expected.

In order not to prolong the wait any further, we have processed a refund for this reference.

We again apologize for this situation which is beyond our control and remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Good day,
we deeply regret this bad experience and apologize for the inconvenience caused.
Your order was indeed affected by extraordinary delays due to a logistical change in our warehouse, which disrupted both shipping and incoming goods. As for the unavailable product, we should have informed you earlier and regret this lack of responsiveness.
We thank you for your patience and understanding and hope to serve you to your complete satisfaction in the future.
Best regards
The team at 1001HOBBIES

Hello,
Thank you very much for your feedback. We apologize for the delay in delivery and for the broken brush.
We take your comment about the packaging seriously and will ensure that fragile products are better protected to prevent such inconveniences in the future.
However, we are glad that you are satisfied with the quality of the products.
Please do not hesitate to contact our customer service if you would like to exchange the damaged brush or get a refund.
Best regards,
The 1001HOBBIES team

Hello,

We sincerely regret your feedback and once again apologize for the processing delay of your order.

As our customer service has explained to you several times, we had to face the logistical relocation of our warehouse, which has caused a significant delay in receiving supplier orders and in shipments.

We remain at your disposal for any further questions.

Best regards,
The 1001HOBBIES team

Hello,

Thank you for your message.

We are currently undergoing a logistical reorganization related to the relocation of our warehouse, which has unfortunately caused delays in shipping for some orders. We fully understand the inconvenience caused and are doing our best to restore a normal situation as soon as possible.

We thank you for your patience and understanding.

Please do not hesitate to reach out to us if you have any questions.

Best regards,
The 1001HOBBIES team

Good day,
We completely understand your frustration and sincerely regret that you are experiencing inconvenience due to this.
Unfortunately, we have no influence over the loss of packages by the post, but we always do our utmost to assist you as best as we can in such situations.
Regarding the lack of compensation for your new purchase, we understand your disappointment. We kindly ask you to contact our customer service at [email protected], so that we can find a suitable solution together.
We thank you for your understanding and remain at your disposal.
Best regards,
The 1001HOBBIES team

Good morning, thank you for your feedback. We apologize for the delay in delivery. Although the material was indicated as available at the time of the order, an unforeseen delay related to our move unfortunately affected the delivery, which occurred more than a month after the order. We understand the inconvenience caused and will do everything possible to ensure this does not happen again in the future. We remain at your disposal for any questions or further assistance. Best regards,

Good morning,

Thank you for your feedback, and we completely understand your frustration regarding the delay and the difficulties encountered in receiving your package.
Please know that we place great importance on the availability of our products, and we sincerely apologize that the items, despite being indicated as available, were not shipped within the expected timeframe. The relocation of our headquarters has unfortunately complicated order management, causing these unpleasant delays.
We understand that this may have affected your plans, especially in case of urgency, and we apologize for the inconvenience caused.
We hope to regain your trust in the future and remain at your disposal for any requests or assistance.
Best regards,
1001hobbies

Hello,
Thank you for your feedback, and we apologize for the unusual delay.
This delay is partly due to a logistical relocation, which has temporarily disrupted our shipping capacity. We are aware of the inconvenience and are doing everything we can to restore normal delivery times as quickly as possible.
Thank you for your patience and understanding. We hope to provide you with a much better experience on your next order.
Best regards,
The 1001 Hobbies team

Good day,
thank you for your feedback.
We would like to apologize for the delayed delivery and for the language error on the received game. We understand your disappointment very well, especially if it was not a purchase for yourself.
However, we are pleased that the partial refund was automatically processed to compensate for the delay – this is a measure we have implemented as a sign of our commitment to our customers.
Please contact our customer service if you would like to exchange or return the item. We are happy to assist you in finding a suitable solution.
Best regards,
1001hobbies

Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team

Hello,

Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.

We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.

As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.

Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.

We thank you for your understanding and remain at your disposal for any additional requests.

Best regards,
The 1001Hobbies team

Hello Mrs. Chaumet, We are sorry to hear that you have not received the Highland Cow figurine. After checking, we confirm that the refund for your reference DA-5314006 will be processed as soon as possible. We apologize for this inconvenience and remain at your disposal for any other requests. Best regards, 1001hobbies

Hello, We are sorry to hear that the product did not meet your expectations in terms of quality. Your feedback is very important to us and has been passed on to our product team to inquire with our supplier. We strive to provide the best value for our money and your feedback helps us to continuously improve. If you wish, our customer service is available to help you find a suitable solution (exchange, return, or refund under the applicable conditions). We look forward to hearing from you. Best regards, The 1001Hobbies team

Hello Sir,

Thank you for your feedback.

In accordance with the email sent on 07/04/2025 at 4:20 PM, we have divided your order due to a delivery delay for the mug you ordered, caused by a restocking delay with our supplier.

We sincerely regret this inconvenience and ask you to please excuse us for the trouble caused.

Best regards,
1001hobbies

Dear Sir,
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies

5: Hello dear customer,

We regret your feedback and apologize.

The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.

Sincerely,
1001hobbies

Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team

products that are specially ordered for you from our supplier, and

Hello dear customer,

We regret this review and apologize for this incident, which is beyond our control.

Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.

Best regards,
1001 Hobbies

Good morning, we apologize for the inconvenience and for the missing item. We inform you that the refund for this product has been processed, as the order with our supplier has experienced a significant delay. To avoid making you wait any longer, we have therefore proceeded with the refund of this item. We remain at your disposal for any further questions. Best regards, The 1001Hobbies team

Hello Sir,

We sincerely regret this review and apologize for this delay.

We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.

We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.

We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.

Best regards,
1001hobbies.

Hello Sir,

We regret this review and apologize for the situation.

We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.

We thank you for your understanding and remain at your disposal for any further questions.

Hello Sir,

We sincerely regret this review and apologize for this situation.

We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.

We thank you for your understanding and remain at your disposal for any further questions.

Sincerely,
1001hobbies

3: Hello Sir,\n\nWe sincerely regret your review and apologize for this incident.\n\nWe would like to remind you that your order was placed on 27/02/2025 at 11:37. This order included two products with a longer delivery time (shipped within 2 to 4 weeks, as indicated on the product sheet).\n\nOn 26/02/2025, we took the initiative to split your order, at no additional cost, in order to first send the products in stock and defer the shipment of the two concerned products: "Brunswick Napoleonic Cavalry: 12 Mounted Riders" and "Dutch/Belgian Artillery 1815". These two items were ordered from our supplier in England, and it is not uncommon for delays to occur regarding the delivery of these orders.\n\nIndeed, being a small business, 1001hobbies does not have a warehouse large enough to store all 200,000 references available on our site.\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\n1001hobbies

Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies

Hello,

We apologize for the inconvenience.

We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.

In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:

Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.

We regret any confusion and remain at your disposal should you have any questions.

Yours faithfully
1001hobbies

Hello,

We apologize for the inconvenience.

We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.

In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:

Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.

We regret any confusion and remain at your disposal should you have any questions.

Yours faithfully
1001hobbies

onjour Monsieur,

We regret this situation and your opinion. We apologize for this incident. We would like to inform you that these products were not delivered to us by our supplier. In accordance with our company's procedure, we have therefore withdrawn these products from your order (a request for reimbursement is in progress for these items).

We would like to thank you for your confidence in us.

We apologize once again.

Yours faithfully
1001 Hobbies customer service.

Hello,

We apologize for the delay in processing your request. We would like to draw your attention to two important points on our website:

Products indicated as "available" are currently on order with our suppliers for our customers.
Products marked "available for dispatch today" are in stock in our logistics warehouse, and are dispatched within three days.
We regret that the distinction between these two statuses was not clear to you.

Thank you for your understanding.

Yours faithfully
The 1001Hobbies team