1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.
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Alvaro Z.
Rating: 2 out of 5
following a purchase from 03/03/2024
The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.
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Response from 1001hobbies
Dear customer, We appreciate your feedback and sincerely regret any inconvenience caused by the delay in your order. We understand your frustration Please note that some of our products are made to order specifically for you through our suppliers. This may result in longer lead times compared to in-stock products. While we strive to provide accurate estimates of delivery times, sometimes unforeseen events can arise that extend these lead times. We will take steps to improve our communication in the future and thank you for sharing your experience with us. We appreciate your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you. Yours sincerely,
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Sanjin P.
Rating: 2 out of 5
following a purchase from 11/03/2024
2 months to receive the order, item errors, shipping type errors... Telephone service was good, however
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Response from 1001hobbies
We would like to apologize for any delivery delays or errors. We have recently had to deal with restocking delays at some of our suppliers, which has led to delays in processing some orders. In order to serve you better despite these difficulties, we have taken the decision to split your order so that we can send you the available items as soon as possible. We are pleased to hear that you have found our telephone service satisfactory, but we are aware that this does not make up for the inconvenience you have experienced. Your feedback is extremely valuable to us and we will actively work to improve our processes to avoid such problems in the future. We thank you for your patience and understanding during this difficult period. We are determined to rectify this situation and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help! See you soon
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Christiane P.
Rating: 2 out of 5
following a purchase from 14/02/2024
Hello, Again, there were 2 stars whose ring was broken. ...
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Mario B.
Rating: 2 out of 5
following a purchase from 23/02/2024
The Hama Beads product is the usual one I get from other sites, but the delivery was too long, compared to others who deliver in two days. Waited three weeks and had to pick up at store they indicated. Company based in France.
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C. H.
Rating: 2 out of 5
following a purchase from 06/02/2024
long delivery time. Despite "in stock" indicated.
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Bruno C.
Rating: 2 out of 5
following a purchase from 25/02/2024
I have not been informed of an out-of-stock situation I am not refunded for the out-of-stock product but I am stuck with a credit note (does this comply with the regulations or the general terms and conditions of sale, I don't think so). No response from 1001hobbies to messages sent via the customer account.
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Gary P.
Rating: 2 out of 5
following a purchase from 29/01/2024
The order took so long to arrive and one item that was on back order the Autoblinda did not arrive. and the second order has still not arrived ?.
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Alain G.
Rating: 2 out of 5
following a purchase from 22/02/2024
Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.
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Jörg H.
Rating: 2 out of 5
following a purchase from 18/02/2024
shipping is too expensive.
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Julie F.
Rating: 2 out of 5
following a purchase from 03/02/2024
Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve
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R M.
Rating: 2 out of 5
following a purchase from 05/02/2024
Bad communication on how long you have to wait for your items.
One of my items came in damaged.
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Jean Marc G.
Rating: 2 out of 5
following a purchase from 09/02/2024
Good evening, I have asked twice to contact me following a problem with my parcel but nothing!
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Samantha B.
Rating: 2 out of 5
following a purchase from 05/02/2024
Poses as a Dutch site and supposedly sends right.... NOT! Had to wait more than 2 weeks for my stuff without being informed.... 1 time not again. Customer service also not best, already starts about not being able to cancel while you only ask for info.
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Laetitia R.
Rating: 2 out of 5
following a purchase from 31/01/2024
Poor-quality, expensive model.
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Maryvonne F.
Rating: 2 out of 5
following a purchase from 04/01/2024
I ordered 2 models of the French Bee aircraft. The delay was very long. But above all one of the two planes was broken a rear wing I am disappointed with my purchase. I therefore give it 2 stars. Yet in its original box!
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Eric N.
Rating: 2 out of 5
following a purchase from 28/01/2024
Incomplete item. Unsealed box Telephone reply: not our fault (well, I'm summarizing, I'm surprised I'm still as calm as ever). Result: rubbish, I should survive for just under 17 euros. Correct delivery. Never order from them again.
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Andrea P.
Rating: 2 out of 5
following a purchase from 03/01/2024
Definitely a site that offers a wide selection of items, good prices but, you can't wait two months for delivery. Definitely logistics needs to be improved.
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Ralf W.
Rating: 2 out of 5
following a purchase from 11/01/2024
Did not fulfill website promise. Everything was available until I placed my order and paid. Sent within the week after ordering so was not correct, it was more like 10 days and delivery after 15 days. Never experienced so 1 time and never order here again and not to mention the broken packaging ( luckily there was no damage to the order )
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Marc A.
Rating: 2 out of 5
following a purchase from 20/01/2024
model too expensive
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Luc B.
Rating: 2 out of 5
following a purchase from 03/01/2024
An order placed on January 05. Messages received on the 15th mentioning "discounts" on a future order without further explanation. Delivery finally arrived more than two weeks later with two items missing. Request for explanation on the 20th. No reply after 7 days. In fact, I guess you have to understand that art is no longer available after the order has been placed.
Why leave unavailable items on the site? As for communication, it's very "average".
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Amanda D.
Rating: 2 out of 5
following a purchase from 17/01/2024
Continued to receive e mails asking me to verify and complete my purchase, even after I had received the item. I was told this was a 'bug' and had been removed, however, I still continued to receive them after this, also an e mail told me the item was coming into stock from a warehouse, even though it was listed as being in stock on their site, not very impressed. I won't be using them again.
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Julien D.
Rating: 2 out of 5
following a purchase from 18/12/2023
Incomplete order, one of the items unavailable... No news, I had to call for several days to get through to someone. The refund was nevertheless made one month after the order...
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Olivier G.
Rating: 2 out of 5
following a purchase from 24/11/2023
No news of my order which has been in supply since November.
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Lisemone H.
Rating: 2 out of 5
following a purchase from 26/12/2023
Misleading availability information, no follow-up.
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Françoise L.
Rating: 2 out of 5
following a purchase from 13/12/2023
Delivery time far too long (almost 1 month) and 3 different relay points other than the one I had requested;;;
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Laure E.
Rating: 2 out of 5
following a purchase from 13/12/2023
Package arrived very late!
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Susan N.
Rating: 2 out of 5
following a purchase from 18/09/2023
We ordered WW2 bombs for an art project. We considered them fairly pricey but they were a necessary part of the project. It took months to get them putting the project way behind. But the worst part was when they came. They weren’t just small, they were super tiny. They looked like the remnants of the plastic and not the actual object. Totally unusable but by the time we would have paid for return shipping it would not have been worth it. They ended up in the trash as totally unusable and we wasted nearly $80!
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Francisco Javier B.
Rating: 2 out of 5
following a purchase from 09/11/2023
They take a long time to send things and one item did not come in the package.
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Dennis P.
Rating: 2 out of 5
following a purchase from 30/11/2023
My order took way to long to get
Tried to contact you and didn't get
Anywhere
Had to notify PayPal
Finally got it way over a month
Sceptical to buy from you again
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Sergei S.
Rating: 2 out of 5
following a purchase from 13/11/2023
shipping/delivery takes forever
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Ososkov M.
Rating: 2 out of 5
following a purchase from 07/12/2023
The product is ok, but was a Christmas present for a child and was ordered in 2.5 weeks on 08.12, but arrived on 30.12. Very long delivery time, despite the contact with the service team - as a result a disappointed child and only 2 stars!
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Ann S.
Rating: 2 out of 5
following a purchase from 15/12/2023
Package was okay though, when it finally arrives.
Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
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Celia H.
Rating: 2 out of 5
following a purchase from 23/11/2023
One of the boxes was open and tampered with.
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Sandra G.
Rating: 2 out of 5
following a purchase from 02/12/2023
It took a whole 4 weeks for the goods to arrive. Nobody speaks German after I contacted them 3 times. The parcel arrived in tatters because the box was far too big. The goods were damaged. The only plus point: the price was good for good quality.
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Lila H.
Rating: 2 out of 5
following a purchase from 04/12/2023
I had to cancel my order because it never happened in 3 weeks I had only 1 figurine out of 3. Figure that I received because I yelled once. I'll have nothing to offer at Christmas and the refund money is still not in my account. Spoiler, it's december 24th, and the only figurine I received is in a dented box, which makes it super clean to give as a christmas present. Thank you 1001hobbies, it will be a great party!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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'Jean+Pierre+' M.
Rating: 2 out of 5
following a purchase from 14/12/2023
The service is good but I can only give 2 stars because I received the board with part of the decalcomanies removed. How can I do history in these conditions?
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Rainer T.
Rating: 2 out of 5
following a purchase from 24/11/2023
Only when I asked was I told that the goods were not in stock and had to be procured first
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Christiane P.
Rating: 2 out of 5
following a purchase from 01/12/2023
Order placed on 1/12 and received on 21 !!!! While it was indicated on your site: sent within 8 days!! my Christmas sales all cancelled! A broken star in the lot!!5
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Oceane S.
Rating: 2 out of 5
following a purchase from 04/12/2023
The parcel arrived late and at the wrong address
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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