Customer reviews of 1001hobbies

Deadlines respected, products conform but packaging not very protective of the products inside the box.

arrived late but arrived the important thing

Package and packaging of the contents were damaged upon arrival.

I think a collection like this should go in an album that complements the first one, not just sell the cards

Disappointed the glue does not stick and the explanations are not great

lack of communication about products indicated as available and ultimately unavailable. an email indicating this state of affairs would be welcome

It takes too long to arrive, they say one day, then it arrives after two weeks when it was supposed to arrive in five days.

I regret receiving a package that was opened, torn and several model boxes were crushed. After checking, no issues with the models. It's not 1001hobbies' fault but it's not normal!

I had no problems with the order. The puzzles were perfect but I did have problems with the carrier. He is very unprofessional, I did not receive the package at my home as the seller assured and it arrived a week after it was at the carrier's warehouse.

Order on June 30, all items in stock... the package arrives 3 weeks later, without having received any notice of delay or other message giving an estimated delivery time. So after my departure on vacation! Lack of transparency regarding logistics issues.

Delivery in 2 stages that led to a follow-up from my side

Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.

Don't care for the 3D models, hard to separate the pieces from the base without snapping the piece or leaving a clump on the bottom of each piece from the mold base.

They didn't cancel an order with all the imaginable excuses (I was on time to do it! material shippable in 1 week but it wasn't so) for 40 euros of material they lost face, reliability and the customer

Serious company, precise, provides all the necessary information, follows the shipment of its goods and is very professional. The only downside is the prices, which are slightly high compared to the average.

Product conforms and is well packaged, but it took more than fifteen days to arrive and no news between the order and the arrival?..

The car is beautiful, well made, the only flaw is that the two hoods do not open and the wheels do not turn, but the quality price is there!

It has taken a long time to arrive. It may have been due to the POST OFFICE

Had to paycustoms charges on top of shipping, this was declared at Point of Sale (POS)!

The products I have ordered were at a good price and as requested in my order. However, waiting more than one week for delivery is far too long for me. I live in Belgium and very often when I order something from the Netherlands I wait only 1-2 days...

What a long wait for my order but it was fine

Didn't receive my correct order. All my e-mails to Customer Service went unanswered.

Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners

Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.

This time everything is good, last time less so

Delivery takes way too long.

So far the products appears to be available, however order to receipt is slow.

Well wrapped, customer service a bit mediocre

Problem with the reception of the order reported a few days ago still not resolved.

As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.

Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.

So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.

Product received leaked out in the shipping box. Messy when it arrived.

I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....

After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.

The delivery was not made at the agreed point, but at the one the transport company wanted to leave it

I waited about two months for the paid items. Almost no communication possible.

I still haven't received my item, I no longer need it and I would like the shipping costs as compensation

Delivery times too long, ref. Tamiya paints masked by adhesive...

Well, the model arrived. But I couldn't find out the status of my order since it was a pre-order. I knew it had already arrived at other stores, but I wrote 3 emails and none were answered. There are too many things on the website, which is very good, but you really don't know what they have in real stock and you don't know if your order will arrive, and that is frustrating nowadays. Other than that, good price and once shipped everything was fine. I would buy again but only things that are actually in stock. Thank you