Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
It should be possible to select time slots for delivery with a hand-delivery driver.
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Response from 1001hobbies
Thank you for your suggestion. We understand how helpful it would be to be able to choose time slots for delivery, especially when it comes to hand delivery. We will pass your comment on to the team in charge to evaluate this option in the future. We appreciate your input and look forward to continuing to improve to provide you with better service.
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Hervé H.
Rating: 5 out of 5
following a purchase from 12/11/2024
Top-notch customer service: availability and claims follow-up
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that our customer service has met your expectations. See you soon for new experiences!
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Thierry B.
Rating: 4 out of 5
following a purchase from 23/11/2024
Well received
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Response from 1001hobbies
Thanks for your feedback! I'm glad everything arrived safely! See you soon for your next order!
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patrick G.
Rating: 3 out of 5
following a purchase from 13/11/2024
I only received part of my order!
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Response from 1001hobbies
We apologize for this inconvenience. To resolve this as quickly as possible, please contact us at [email protected]. We'll take care of everything!
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Charles P.
Rating: 5 out of 5
following a purchase from 19/10/2024
Very good and fast service I e.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Bruno D.
Rating: 5 out of 5
following a purchase from 29/11/2024
Very good service as usual. Speed and conformity of the order
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Response from 1001hobbies
Thank you very much for your loyalty! It's always a pleasure to satisfy you with speed and precision. See you soon for more orders!
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michel R.
Rating: 5 out of 5
following a purchase from 28/11/2024
Perfect delivery
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Response from 1001hobbies
Thanks for the great feedback! We're glad the delivery went smoothly. See you soon for your next orders!
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Franck D.
Rating: 5 out of 5
following a purchase from 22/11/2024
Very professional site. Large choice of models. Very fast delivery of orders.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you're happy with our selection of models and the speed of our orders. See you soon for more model-building adventures!
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Juan Carlos B.
Rating: 5 out of 5
following a purchase from 23/11/2024
The delivery was fast and with proper tracking of the package during transit.
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Response from 1001hobbies
Thank you for your feedback! We are pleased to hear that the delivery was fast and the tracking was satisfactory, we hope you enjoy your purchase and we look forward to seeing you again soon!
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Mark P.
Rating: 5 out of 5
following a purchase from 02/11/2024
Good
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Gerardo M.
Rating: 5 out of 5
following a purchase from 29/10/2024
Swag
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costantini L.
Rating: 5 out of 5
following a purchase from 18/10/2024
thank you to this team for providing us with unusual figures to complete our dioramas.
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Response from 1001hobbies
Many thanks to you! It's great to know that our figurines add that unique touch to your dioramas. We hope to continue surprising you with original models. See you soon for new finds!
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claude P.
Rating: 5 out of 5
following a purchase from 06/11/2024
REALLY PRACTICAL SITE WHETHER YOU'RE A BEGINNER OR AN EXPERIENCED USER EASY TO NAVIGATE BETWEEN THE VARIOUS WINDOWS I RECOMMEND
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Response from 1001hobbies
Thank you for your enthusiasm! Whether you're a pro or a novice, we're happy to make your experience smooth and enjoyable. Thank you for your recommendation, it warms our hearts!
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José Ángel P.
Rating: 5 out of 5
following a purchase from 15/11/2024
perfect
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Response from 1001hobbies
Thank you very much for your comment! We are glad to hear that everything was perfect, we hope to see you soon for your next purchase!
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Sylvain C.
Rating: 5 out of 5
following a purchase from 24/11/2024
well made site, fast delivery, everything is very good
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Response from 1001hobbies
Thanks for your great feedback! 🥳 We're delighted that everything is up to scratch, from the site to the delivery. See you soon for more orders!
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Ad V.
Rating: 5 out of 5
following a purchase from 07/11/2024
Truly a special aftermarket product only at 1001 hobbies could find. I was kept well informed about the progress of the delivery and finally my 3d decal set for the NF5 cockpit was delivered faster than expected. This will be a piece of jewelry in my next project
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florian P.
Rating: 3 out of 5
following a purchase from 13/11/2024
Product arrival a little late
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Response from 1001hobbies
We are sorry that your product arrived later than expected. We are doing everything we can to improve our delivery times. Thank you for your patience and understanding, and we hope the rest of your experience was satisfactory.
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Christopher G.
Rating: 5 out of 5
following a purchase from 11/11/2024
Order expedited quickly. Delivery by Royal Mail (UK) very poor. reluctant to order again.
Response from 1001hobbies
We’re sorry to hear that your experience with Royal Mail wasn’t up to expectations, especially after a quick order processing. We understand how frustrating delivery issues can be and will continue to work on improving our shipping options. We hope to have the opportunity to serve you again under better circumstances in the future. Thank you for your feedback!
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HERVE Z.
Rating: 5 out of 5
following a purchase from 28/10/2024
large selection, reasonable prices, fast delivery.
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Response from 1001hobbies
Thank you for your comment! We're delighted you enjoyed our wide selection, competitive prices and fast delivery. See you soon for your next purchases!
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Jose Luis F.
Rating: 4 out of 5
following a purchase from 19/10/2024
They have a large catalog and you receive what you buy. Sometimes it takes a little while, but well, there are products that come directly from China.
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Response from 1001hobbies
Thank you for your comment and understanding. We are glad to hear that you are satisfied with the catalog and the quality of our products. We understand that delivery times may vary, especially for imported products. We appreciate your patience and hope to continue offering good products in the future, see you soon!
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Thomas B.
Rating: 5 out of 5
following a purchase from 16/08/2024
I am very satisfied with the service from 1001hobbies.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Micheline B.
Rating: 5 out of 5
following a purchase from 21/11/2024
simple fast compliant
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Response from 1001hobbies
Thank you for your feedback! We're delighted that everything went as smoothly and quickly as you expected. See you soon for new orders!
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Antoinette L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Serious
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Response from 1001hobbies
Thank you for your comment! We are delighted that you have appreciated our reliability. See you soon!
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guffond L.
Rating: 5 out of 5
following a purchase from 16/11/2024
Wide choice and easy to navigate on the site
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you enjoyed the wide selection of products and the ease of navigation on our site. See you soon for new purchases!
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Albert B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Packaging was sloppy half-open box,the model boxes were not sealed,otherwise it was complete
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Quentin M.
Rating: 5 out of 5
following a purchase from 20/11/2024
Happy with my order
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted that you are satisfied with your order. See you soon for other purchases!
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Pieter K.
Rating: 3 out of 5
following a purchase from 07/11/2024
No opinion
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Mauro A.
Rating: 5 out of 5
following a purchase from 21/11/2024
Serious seller recommended purchases.
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Michael P.
Rating: 5 out of 5
following a purchase from 13/11/2024
Excellent company, great range of models & ancillary products, easy to find on well set out website. Friendly & informative customer service. Smooth delivery - item arrived safe & sound. Very satisfied customer, happy to recommend.
Response from 1001hobbies
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our range of models, our website, and customer service. It’s great to know that your delivery went smoothly and your item arrived in perfect condition. We truly appreciate your recommendation and look forward to serving you again!
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Alejandro M.
Rating: 3 out of 5
following a purchase from 07/11/2024
It took a while but overall the book arrived damaged on the covers in many places.
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Response from 1001hobbies
We are very sorry to hear that the book arrived damaged, especially on the covers. This is not what we expect for our products and we are taking note of your experience to improve our packaging. We thank you for bringing this to our attention and we will work to prevent this from happening again. If you need a solution, please let us know.
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Pr J.
Rating: 4 out of 5
following a purchase from 25/11/2024
Good product and fast. Thank you
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Response from 1001hobbies
Thanks to you for your feedback! We are glad to hear that you are satisfied with the product and the speed of delivery, we hope to see you again soon!
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Denis B.
Rating: 5 out of 5
following a purchase from 11/11/2024
Correctly packed parcel, received in excellent condition. The order corresponds very well to my expectations. Totally satisfied.
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Response from 1001hobbies
Thank you very much for your enthusiastic feedback! We are delighted that everything arrived in perfect condition and that the order met your expectations. It's a pleasure to know that you are completely satisfied. See you soon for new orders!
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Thomas J.
Rating: 5 out of 5
following a purchase from 14/11/2024
fast and well packaged - gladly again
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Arnold D.
Rating: 3 out of 5
following a purchase from 21/10/2024
high shipping costs and several weeks to delivery
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Response from 1001hobbies
Thank you for your feedback. We understand that shipping costs and delivery times can be disappointing and we are constantly working to improve these aspects to better meet your expectations.
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Stephan R.
Rating: 5 out of 5
following a purchase from 02/11/2024
Although not available for some time I was immediately notified that one was still available for me. Further handling was perfect, clear and fast.
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Werner S.
Rating: 5 out of 5
following a purchase from 18/11/2024
Had problems with DPD on delivery, no box free, they wanted to send the parcel back. But 1001Hobbies stepped in and the parcel was delivered. Compliments to the customer service. The helicopter doesn't fly properly in the living room. Will have to trim it outside when the temperatures rise again.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Fred B.
Rating: 3 out of 5
following a purchase from 21/11/2024
Delivery takes way too long
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Response from 1001hobbies
We are sorry that the delivery took longer than expected. We understand that this is annoying and would like to help you resolve the issue.
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Thomas L.
Rating: 5 out of 5
following a purchase from 13/11/2024
Everything is great - gladly again
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Response from 1001hobbies
Thank you very much for your great feedback! We are delighted that everything went so well. We are already looking forward to your next visit!
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cyrille G.
Rating: 5 out of 5
following a purchase from 20/11/2024
Excellent
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you are satisfied. See you soon for new purchases!
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Ronald V.
Rating: 5 out of 5
following a purchase from 03/11/2024
nice site with lots of choice, and fast delivery.
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Response from 1001hobbies
Thank you so much for your positive feedback! We're glad you like the site and are satisfied with the selection and fast delivery. We hope to serve you again soon!
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