English 
B
Rating: 3 out of 5
Product conforms and is well packaged, but it took more than fifteen days to arrive and no news between the order and the arrival?..
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
3 star reviews
Reset filtersL
Rating: 3 out of 5
The car is beautiful, well made, the only flaw is that the two hoods do not open and the wheels do not turn, but the quality price is there!
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O
Rating: 3 out of 5
It has taken a long time to arrive. It may have been due to the POST OFFICE
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J
Rating: 3 out of 5
Had to paycustoms charges on top of shipping, this was declared at Point of Sale (POS)!
Response from 1001hobbies
Dear John,
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding customs charges and hope that this experience won't deter you from shopping with us again in the future.
Best regards,
The 1001hobbies Team
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding customs charges and hope that this experience won't deter you from shopping with us again in the future.
Best regards,
The 1001hobbies Team
M
Rating: 3 out of 5
The products I have ordered were at a good price and as requested in my order. However, waiting more than one week for delivery is far too long for me. I live in Belgium and very often when I order something from the Netherlands I wait only 1-2 days...
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G
Rating: 3 out of 5
What a long wait for my order but it was fine
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D
Rating: 3 out of 5
Didn't receive my correct order. All my e-mails to Customer Service went unanswered.
Y
Rating: 3 out of 5
Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners
J
Rating: 3 out of 5
Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.
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K
Rating: 3 out of 5
This time everything is good, last time less so
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H
Rating: 3 out of 5
Delivery takes way too long.
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Response from 1001hobbies
Hello Hervé,
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
M
Rating: 3 out of 5
So far the products appears to be available, however order to receipt is slow.
J
Rating: 3 out of 5
Well wrapped, customer service a bit mediocre
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Response from 1001hobbies
Dear Jorge, we thank you for your comment and regret that customer service did not meet your expectations. Your opinion is very valuable to us and we are committed to improving our service. If you have any specific suggestions, please feel free to share them.
J
Rating: 3 out of 5
Problem with the reception of the order reported a few days ago still not resolved.
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Response from 1001hobbies
Hello James,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
M
Rating: 3 out of 5
As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.
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Response from 1001hobbies
Dear Matthieu, thank you for taking the time to share your feedback on our site "1001hobbies". We are pleased to hear that the delivery went well, but we are sorry to learn that you encountered issues with your product. We take your feedback very seriously and will strive to improve the quality of our items to avoid such situations in the future.
G
Rating: 3 out of 5
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
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Response from 1001hobbies
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
A
Rating: 3 out of 5
So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.
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D
Rating: 3 out of 5
Product received leaked out in the shipping box. Messy when it arrived.
Response from 1001hobbies
Dear DeWayne,
Thank you for your feedback regarding your recent order. We're sorry to hear about the leaking product and the inconvenience it caused during shipping. We take such matters seriously and will address this issue to improve our packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
Thank you for your feedback regarding your recent order. We're sorry to hear about the leaking product and the inconvenience it caused during shipping. We take such matters seriously and will address this issue to improve our packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
R
Rating: 3 out of 5
I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....
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Response from 1001hobbies
Dear Rob,
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
L
Rating: 3 out of 5
After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.
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C
Rating: 3 out of 5
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
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M
Rating: 3 out of 5
I waited about two months for the paid items. Almost no communication possible.
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I
Rating: 3 out of 5
I still haven't received my item, I no longer need it and I would like the shipping costs as compensation
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F
Rating: 3 out of 5
Delivery times too long, ref. Tamiya paints masked by adhesive...
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Response from 1001hobbies
Hello François,
Thank you for your feedback on our site "1001hobbies". We are sorry to hear that you experienced long delivery times and that the Tamiya paint references were covered by adhesive. Your comments are valuable and we take them into account to improve our service.
Don't hesitate
Thank you for your feedback on our site "1001hobbies". We are sorry to hear that you experienced long delivery times and that the Tamiya paint references were covered by adhesive. Your comments are valuable and we take them into account to improve our service.
Don't hesitate
J
Rating: 3 out of 5
Well, the model arrived. But I couldn't find out the status of my order since it was a pre-order. I knew it had already arrived at other stores, but I wrote 3 emails and none were answered. There are too many things on the website, which is very good, but you really don't know what they have in real stock and you don't know if your order will arrive, and that is frustrating nowadays. Other than that, good price and once shipped everything was fine. I would buy again but only things that are actually in stock. Thank you
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D
Rating: 3 out of 5
deadlines much too long
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Response from 1001hobbies
Hello Dominique, thank you for your feedback regarding the delivery times. We understand that this can be frustrating and we are actively working to improve our processes to reduce these delays. Your opinion is valuable and helps us better serve our customers.
S
Rating: 3 out of 5
The product is very good but delivery times were not respected and without warning
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Response from 1001hobbies
Hello Stephanie, we thank you for your feedback and are delighted to learn that the product satisfies you. We are sincerely sorry for the missed delivery deadlines and the lack of communication on this matter. Your feedback is valuable and we are actively working to improve our service to avoid this kind of inconvenience in the future.
C
Rating: 3 out of 5
Very long delivery times, poor communication from the seller (partial delivery without specifying the goods sent, nor the deadlines for the remaining items). Reference error (previous order)... a very expensive seller, whose timeliness and quality of service are not justified. It's a shame, but it looks like France.
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K
Rating: 3 out of 5
It took a very long time, but I am very satisfied with the delivery itself.
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D
Rating: 3 out of 5
The package arrived damaged, with some parts of the box bent.
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J
Rating: 3 out of 5
Hello, for a few years now, I have placed many orders with you. This time, some items were missing from my order. Why did you give me a credit note of 57.60€? I could have waited for a late delivery and it's not easy to apply this credit note to an order.
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N
Rating: 3 out of 5
One of the boxes was not intact, a little damaged while the package was perfect.
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A
Rating: 3 out of 5
HELLO nothing to say about the product, however the delivery time is not great Best regards
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A
Rating: 3 out of 5
A piece of the airplane is missing, the transparent dome of the cockpit...
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P
Rating: 3 out of 5
Delivery instructions not followed... Too bad...
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F
Rating: 3 out of 5
No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.
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Response from 1001hobbies
Hello Fabienne,
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
W
Rating: 3 out of 5
The items I ordered arrived safely, but your website's tracking option showed them as just being shipped the day before they arrived (?)
Z
Rating: 3 out of 5
The qality is perfect. And the price to. But I wait too much for my parcel
J
Rating: 3 out of 5
difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.
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Response from 1001hobbies
Dear Joop,
Thank you for your review and feedback. We are sorry to hear that you had trouble with our phone and email communication. We strive to serve our customers as best as we can and will certainly take your comments to heart. Nice to read that you are satisfied with our products. If you have further questions, please do not hesitate to contact us; we are happy to help you further.
Best regards,
The 1001hobbies Team
Thank you for your review and feedback. We are sorry to hear that you had trouble with our phone and email communication. We strive to serve our customers as best as we can and will certainly take your comments to heart. Nice to read that you are satisfied with our products. If you have further questions, please do not hesitate to contact us; we are happy to help you further.
Best regards,
The 1001hobbies Team
D
Rating: 3 out of 5
Too long delays
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