Customer reviews of 1001hobbies

Saca out of stock too long

The paint does not cover the room well and does not give a good finish even after 2 coats.

Great choice of models but price too high attention to product packaging

Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.

The box was a little damaged No damage to the boxes

It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.

Waiting for part of the order for several weeks ...

Delay a little long. Otherwise great!

A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!

Disappointed

Model a bit expensive

15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.

Delivery too long

Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.

A long delivery time and a damaged box. This is the second in a row.

Good, but a bit messy to order

Very clear communication, huge offer, on the expensive side

They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.

No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.

I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.

way too long delivery time

The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.

the last purchase had a problem with the shipping time to my home...

I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,

It's hard to give an opinion when you're not told what it's about. On the seller's site? The online ordering process? Shipping? The delivery? The goods purchased?

fast shipping - competitive prices

Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.

the problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.

The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.

Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.

Delivery time too long, but material of good quality and well packaged.

It has arrived much later than announced. The rest is fine.

Improve delivery dates.

Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.

Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea

Shipping times are very long. The items ordered were announced to be shipped within 1 week, they arrived after 20 days... I had to contact customer service to make sure they hadn't forgotten my order after 15 days without any news from them.

Delay between order and delivery too long. Especially for a single item, even though it is advertised as available.

the product ordered arrived intact, unfortunately, the collector's box was broken, and the shipment arrived very late

Too much time between order and shipping and then it does not arrive at home but at the pickup point .

I would like to find more items in my genre and less wait in package delivery.