Customer reviews of 1001hobbies

ordered on 14/12/23, delivered on 10/01/24, nicely packed, delivery time did take a long time, good communication via email about this. Everything can always be better of course....

order placed on november 16 collected mid december

The products are OK because conform, the packaging is nickel, the delivery was bcp longer than announced too bad.

I had no trouble navigating the site, which is very complete to satisfy both the young and the not-so-young. The only downside was that delivery took a very long time: I ordered on November 30, for a birthday on December 17, and I received the package by e-mail on Sunday, December 17, even though the worldwide relay point was closed! fortunately, I live in a small village, and the shopkeeper was extremely kind to come and open the door on purpose so that I could give the cake as a present!

Very long delivery times

Arrived well packed in carton

delivery time too long (over 2 weeks). This was due to the fact that an item in the order had to be ordered from the supplier, but this was not indicated anywhere on the site. Otherwise, the order was ok.

I find that preparation times are getting longer and longer... Right now I'm buying 3 items in stock, but I've got a supplier waiting for me during preparation. (Maybe you were looking for a box the size of my order?) I don't know who the genius is who thinks that for models at 100€ each, taping the 3 together in bubble wrap is a good idea.
The boxes came in a state of m..... and just to remove the tape, the boxes tear. What's more, I'm asking my son to help me collect the parcel from the post office, as he was grown up, but he saw his gift inside through the bubble wrap... It's unacceptable, seriously.

Neatly delivered. It took a long time though

Articles in stock on the site ordered on the 16th but delivered after Christmas.

After two months we learned that some items are not available and therefore waiting so long for delivery is not okay

The figurine is superbly packaged! Well done to the staff for their diligence in sending out the parcel! The only problem I have is with the information on the website. The shipment was scheduled before Christmas by chronoposte, written in black and white and trusting the information on the site, I bought it delighted that it offers and ensures such a fast shipment. After the purchase, the site told me that it was out of stock. Disgusted by this unpleasant surprise, I felt a bit ripped off by the erroneous information that had been divulged. A delighted and satisfied customer is above all an informed customer. Despite everything, the after-sales service is very fast! The package was meticulously packed and dispatched as soon as I received the figurine in their warehouse.

hello, you forgot to put the ladder. other than that, it's fine!

Super site with a very interesting choice, fast delivery _ Downside = Mondial Relay: package opened and searched before drop-off at relay point_ luckily remained complete ...

Expensive product and slow delivery

delivery times too long , selling prices higher than other suppliers

Good delivery times, but high delivery charges.

Hard to plug into my battery

One brush, without tubular protection, was "stuck", on the bristle side, in the bubble-paper, while the second, of the same reference, was fitted with its protection. On the plus side: fast delivery.

Search bar makes navigating the website easy if you know what you're looking for. Otherwise I don't know.
Had no problems with my order. Took a bit to get here but that's because it traveled from one country to another.

Good products at competitive prices, at least for the items I purchased. Very long delivery time, partly because some products were not immediately available and partly because of the malfunction of the Italian courier.

A vast and varied catalog, and fast shipping. But considering the shipping costs and the type of items, you'd expect careful packaging... but no, not for me this time. So I'm a little disappointed on this point.

Didn't get the brush protectors 000 Too bad

It took me quite a while to finally get my figures... but they were really great

Product in stock, but 3 weeks for delivery. Aliexpress does as well.

The model is not numbered, the parts are very fragile when cut and there are no instructions in French 🥴

My order was postponed without warning. The parcel arrived in a terrible state. The finish of the item ordered is more than disappointing.
It's a shame.

The content of the summary is sometimes exaggerated

Good but a bit expensive

Product ok but delivery too long (more than 3 weeks against 1 week announced) and incomplete because 1 of the products was out of stock but nothing mentioned when ordering. Another point for improvement: customer service is very difficult to reach for complaints.

Too much waiting. Received 1 month after order.

No

Delivery without problems, but the replenishment of certain products seems to pose a few problems. Stock management may need to be reviewed.

The site and availability are 5 stars but the provision of paints dedicated to the model purchased that had nothing to do with it lower the average

I've already expressed my opinion and given the answer I've been given, I won't say any more.

1001 Hobbies does not meet delivery deadlines and that makes me divert purchases to other modeling websites.

Out-of-stock items poorly indicated, resulting in a 3 week wait, 1 open and incomplete box, no reaction to my e-mail... 2 models ordered, including a 1/72 plastic tank. I didn't see the out-of-stock condition on the latter, as the information was not very visible and displayed a green dot, even though the item was out-of-stock... So I discovered the 3 week wait, even for the second item in stock, when I confirmed my order.
So I discovered that I'd had to wait 3 weeks, even for the second item in stock, when I confirmed my order. On receipt, 1 box was opened and a little damaged. The decal sheet was missing. No reply 3 days after I'd sent an e-mail with photos. So I'm disappointed by this site, my first order...

my problem is more with the distributor of Tamiya paints who covers the color reference with a sticker concerning precautions for use, for the processing of my order, delivery time a little long, order placed Friday 10, available the 16 cordially

It's a pity that a label added to the tamiya paint pots completely obscures the reference. It's difficult to remove, and rips off the one underneath.

Poor distribution. 1 week to purchase and 5 weeks to receive.
Mediocre product.
Poorly finished model of the plane Poor value for money Not recommended.