Customer reviews of 1001hobbies

Great selection of items I've been looking for at fair prices but shipping seems to take an excessive amount of time and my last order took several weeks before I even received notification that the item was shipped.

The package arrived with a considerable delay but otherwise all ok

The site, and journey within it was fine. The only issue I have is the French element which seemed unnecessary to me. Good service. Thank you.

High price compared to the other two sites I use

I did receive my last parcel, but it wasn't packed well enough. My product was badly damaged! I hope that you will solve this packaging problem with, for example, cardboard and bubble wrap.

We had a reception problem: the parcel never arrived. 1001hobbies took care of it. It took a long time (order at the end of June and reception in September) but in the end, I received my parcel at home. Thank you for your help.

Very poor communication and lack of information.

I trust your service. The only problem is the unreliability of the relay points in my home town, Orléans.

The order has FINALLY arrived

When I placed my order, I would have liked to have been informed of the zero stock and that my payment would only be cashed when the order was dispatched... Fortunately, the order did not exceed 8 days.

Good product, reasonable delivery time, excessive delivery charges.

Perfect product. Shipping and receiving time a week longer than expected and tracking information with 1001hobbies very scarce and they do not answer what you ask them, customer service leaves to be desired.

Quick order acknowledgement. Then radio silence. If I hadn't followed up, I don't know when we would have been delivered!

Nothing to say about the order. Well packaged, well protected, no worries. The tracking information was completely off the mark... that's a bit embarrassing.

It took a while to arrive but otherwise, perfect.

products not up to my expectations, delivery time much too long.

Delivery time too long, if an item is not available you should indicate the delivery timeframe for order completion

The delivery time was too long. In addition, my shipped order is incomplete. I am very disappointed.

The order took a long time to arrive

Doesn’t provide tracking information. No credible ETA. Took a long time to get here.
Won’t be doing business with them again.

The plush is perfect but the delivery needs to be improved. I received my parcel 1 month and a half after ordering it.

Received everything well packaged though. But find the delivery terms time quite long.

Order incomplete, reported by mail awaiting a return

À l'avenir je souhaite être contacté en Français. Ma commande passée le 24 août a été livrée le 11 septembre, ce délai est beaucoup trop long. Cela est justifié par un article manquant pour lequel j'ai reçu une note de crédit sous la forme d'un bon à valoir... une note de crédit implique un remboursement et aucune autre formule n'est acceptable. Compte tenu de la médiocrité du service je n'ai pas l'intention de faire usage de ce bon à valoir. D'autant plus que si j'en fais usage, je serai facturé des frais de livraison. Pour info, ces produits sont disponibles sur d'autres sites de vente et en général 30% moins chers.

when they don't have the product, stressing the wait

It's the delivery that spoils everything because the rest is fine, just as I wanted it. But the package I received was open. Nothing was missing but it looks bad as a first impression I even took a photo.

The shipment arrived several days late and you could not see the tracking of the package. A couple of the letters arrived stained. Otherwise fine.

Slow shipping/supply

Very good products delivery time too long 17 days.

Nice case, but slow to ship

The content is fine, but when an article is missing and you wait 2 months without news, the follow-up could be better so that at least the rest is sent beforehand. Without any protest on my part, this could have gone on for 6 months or even longer! ! That's not very serious when you're paying in advance.

Only I thought it would come to me from Italy instead of France, but some Italian sellers especially if not from my area, they take longer....

The gift wrapping leaves a lot to be desired.you could make more effort if you have to pay for it.had to repackage it looked impossible.

It took 20 days to arrive.

It is a good and reliable site but the delivery time is long, tremendously long

as I told you I received a box that was all torn up, you could easily take the products out of the box which was much too big for what was inside very disappointed I will think again before ordering from you.

I placed this order using vouchers they had made me to make up for the messes of the previous order, this time the products were available on time but then to complicate things they thought it best to ship with the French postal service instead of a courier as the previous time, so the order took 20 days to arrive, yet the shipping rate was always 7.50 euros.
I will leave you the review of the previous order to understand the situation: they are confusing, some products that were supposed to arrive in a short time never arrived and other products apparently available, while waiting for them to arrive the others disappeared or even became pre-orders. I had to send a lot of emails and make several phone calls while also having to insist that I demanded refunds, which they then did with a couple of refunds and a voucher, which fortunately I was able to spend because there was another item I was interested in. in short out of 5 models I received one that took three weeks to ship despite it being available. in short they are honest in that they refunded what they owed but too dispersive, on the model I received I saved something compared to average prices but it was not worth all the time I had to waste.

I absolutely did not like the packaging : it is not possible to ship a sheet of decals without a piece of hard cardboard in the envelope. My sheet arrived a little folded but still usable, otherwise I would have returned it.

It took a long time for some paints to be delivered. If I could have found them elsewhere I would not have got them from 1001 Hobbies.

Instructions in Chinese!!! But there's a law?