Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The delivery arrived well and in a reasonable time, I think that the display of the final delivery date to the customer during order placement and tracking can be improved.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/05/2023
Price was good. The communication was more than poor. No shipping confirmation or email that the order is being processed. Shipment after 4 working days. The package arrived 2 weeks later. Was already afraid it was a fake store.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2023
Fast shipping, nothing to complain about, but I paid 2 euros to wrap the box of figurines and I was really disappointed because it was really done on the fly, the packaging is ugly, you can see part of the box, the tape is not discreet, in short! Go there with your eyes closed and spend 2 euros on gift wrap, it's more profitable ^^
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/03/2023
The goods and delivery are great. But partial refunds don't work at all. It's a good thing I paid via Paypal, otherwise I would have lost the money. And they made a few cents too. Sad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2023
Ordered 03 04, delivered 20 05. Three requests for more information. Always the same mechanical answer. "Your request: Re: Your request: Re: Your 1001Hobbies order has not yet been prepared"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2023
The preparation of the order plus the delivery takes too much time. This is the reason why I can't buy certain items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2023
WELL, HAVING RECEIVED PAINT THAT WAS COMPLETELY DRY, YOU PROMISED TO REPAIR IT, BUT IN THE LAST ORDER THERE WAS NO COMPENSATION.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/04/2023
Had what I needed but delivery was later than was told with no tracking available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2023
Customer service is very good, but on the site it says that a product is available and then 1 month later it tells you that it's out of date (2 times on the same figurine that I'm still waiting for...) So be sure to check your suppliers' stocks!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2023
More than 3 weeks for an order! Too long!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2023
Over 3 weeks to place an order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2023
Easy to navigate. Delivery times too long. Your competitor rue des maquettes delivers in less than 6 days. I've still had an order pending with you for nearly 3 weeks. Please specify product availability more clearly.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/04/2023
They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/04/2023
Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 15/04/2023
Excellent
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/04/2023
Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 06/04/2023
Delivery time could be improved .
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2023
Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2023
Delivery times too long.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 16/03/2023
The product was very good, but the delivery was made after having to complain a couple of times to the chosen delivery company. Also it was not delivered to the chosen locker.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/03/2023
Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 30/03/2023
Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2023
Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 28/03/2023
In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/03/2023
not the easiest to surf/search on
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/03/2023
I found the delivery to be very long
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/03/2023
1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 22/03/2023
It took a while for the order to arrive.But I had also ordered something not very normal.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 16/04/2023
good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
The products are very good but the waiting time is a bit long.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/01/2023
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 13/03/2023
translation french nederland is sometimes confusing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/03/2023
The shipping costs are high and the time too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 05/03/2023
Shipping time was longer than stated. 2 instead of 1 week
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/03/2023
I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 14/03/2023
Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 12/02/2023
The order did not arrive complete, the missing product was shipped much later than expected.
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