1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Some good, some not so good... An order took a long time to be honored, and the supplier was missing a product. So be it, but no customer contact to propose an alternative.
After a phone call after 5 weeks, a compromise was quickly found and the order received 48 hours later. It's a shame not to contact the customer sooner in case of a problem.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/03/2023
This product was for immediate shipment and has taken 3 weeks to arrive, it has also had to be separated from the original order, with two other products for immediate shipment and which have not yet arrived.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/02/2023
It took a long time for the order to arrive, even though it was just a pair of socks and the shipping price was expensive.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/02/2023
Expensive shipping and slow delivery
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/02/2023
Must pay in advance, but if a part is not delivered then you get a credit. you should be able to choose an alternative. choose and alternative item then again shipping costs. not very customer friendly
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/02/2023
Long wait time to ship. Spoiled by Sprue Bros and Squadron
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/02/2023
still have not received my order of 1/24 scale decals
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/02/2023
The package came completely opened
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2023
The panel of products online is not updated, some products are not available...
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/01/2023
Dear, regarding the shipment, only the Yamato ship and these 3 airplanes arrived, but the F4U-Corsair from Tamiya was missing. And I have had no response from you in this case, for partial shipment.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/02/2023
products easy to find and easy to order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2023
The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/02/2023
Good selection Long delivery time Delivery costs
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 06/02/2023
14 days waiting for the order, was still long for the overuge everything was perfect
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Fast delivery
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I ordered 8 items. But unfortunately 2 were missing. I sent an email but no answer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
Order delivery too long, almost 2 weeks for express delivery !!!!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/01/2023
The order was neatly taken care of, delivered on time but the contents were disappointing, the color blue I requested was not included and the kit, was fragile.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2023
Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2023
I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2023
order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/01/2023
the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2022
Nothing special to report about the site. On the other hand, delivery took too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/01/2023
Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/01/2023
The order went all the way but after a phone call from my it did work out.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 16/01/2023
Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/01/2023
Delivery time too long
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/12/2022
had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The product is very good and the service too, but the delivery time is too long.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/12/2022
had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2022
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the glue proved unusable, apparently due to low-temperature exposure on delivery
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/01/2023
Delivery times are too long.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/12/2022
All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
My last delivery did not correspond to my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
Unfortunately, the delivery time was a bit long and 2 paints were unusable,
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 27/12/2022
Almost a month of waiting seems too long to me.
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