1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/12/2022
Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 29/12/2022
Late delivery
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 09/01/2023
No problems in particular with the delivery and quality of the products, however, stickers were applied to the Tamiya cans that cover the label preventing the product's technical specifications from being read correctly.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/01/2023
It is unfortunate not to be able to make a serious follow-up of the shipment. Likewise the fulfillment of the estimated date of reception. The contact with you is relatively fluid, in one direction. But it does not offer valid answers.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 14/12/2022
Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
I placed an order in November. The amount due was deducted from my account, but I haven't received anything. When I went to the 1001 hobbies website to find out the status of my order, surprise, it had been cancelled... Strange. I tried to contact the sales department by phone... I couldn't reach them. I finally sent an e-mail. I received the unpleasant surprise that I had to bring proof of payment. Fortunately, I was able to do so. Anyway, I finally received my order at the beginning of January, a few days ago. Not bad for an order placed in November.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 18/12/2022
Was very disappointed with the article.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/12/2022
Purchasing the products is very easy. I was not comfortable with the package tracking service.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 15/12/2022
Good product in itself, but it was a Christmas present and came unwrapped! Surprise not a success. A great pity.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
It took a long time to prepare my order, and a can of paint was missing when I received it. I had to cry" to the after-sales service to get the missing paint before Christmas. Disappointed with the after-sales service but I ended up getting everything, so I'm leaving a few stars...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Long delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/11/2022
Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
The parcel was complete and in good condition. However, the order arrived 1 week late.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2022
My parcel was very damaged I hope that no part is missing...
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Verified Buyer
Rating: 3 out of 5
following a purchase from 19/10/2022
Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Wrong model.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/12/2022
Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2022
Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.
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Response from 1001hobbies
Hello, Thank you for your email. Some products are indeed shipped within several weeks to our suppliers as indicated on the site, which was the case on your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Correct condition of the boxes despite the lack of packaging. I paid extra for gift wrapping, which was not done either. Very average.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
Ordered on November 13, I had no news until December 22. As a result, I had to buy other gifts to cope. As the kids would say: "That's not cool!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
It's a mess to find the right paints according to the references indicated on the model's instructions.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Sloppy packaging Damaged cardboard missing parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Fast shipping, but not what I ordered, I hope I can fix this problem.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2022
very very bored with my last order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
No delcomanies in the box.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/11/2022
Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Your paint references are very poorly indicated. Especially Humbrol.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 01/11/2022
I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2022
Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/11/2022
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Item arrived in great condition but delivery was a week after the expected delivery date
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
I think you especially need to improve your delivery service, TOO LONG!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Material conforms but can do better for the light packaging.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/12/2022
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
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