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J
Rating: 3 out of 5
Perfect item, but excessive delivery times (close to a month). However, I will remain a customer with you. Best regards
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
3 star reviews
Reset filtersD
Rating: 3 out of 5
Pre-ordered goods were repeatedly postponed. Arrived 2 months later than originally announced.
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C
Rating: 3 out of 5
Satisfied with the product, but the pre-order date postponed by a month without warning was not great
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D
Rating: 3 out of 5
this is not the desired shade
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F
Rating: 3 out of 5
Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.
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F
Rating: 3 out of 5
Shipments sometimes too long (items displayed available, while they are not)
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H
Rating: 3 out of 5
Very poorly accessible, and a long wait for a response to an email message
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F
Rating: 3 out of 5
After a long wait, I finally received the package
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I
Rating: 3 out of 5
It was a Three Kings gift and I received the package a month later.
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C
Rating: 3 out of 5
No home delivery as agreed. Collection of the package after 3 trips to the post office and no explanation for the delay in availability.
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C
Rating: 3 out of 5
Unfortunately, the outer box was cut, apparently with a cutter, even the back of the figurine
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S
Rating: 3 out of 5
We waited a long time for the delivery; the support took several days to respond to the request. Then it went smoothly without further issues.
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M
Rating: 3 out of 5
I am happy to receive my package despite waiting 2 months.
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G
Rating: 3 out of 5
Shipping took too long
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E
Rating: 3 out of 5
delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.
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V
Rating: 3 out of 5
my package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.
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V
Rating: 3 out of 5
I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.
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S
Rating: 3 out of 5
Ok product, but terrible customer service :-( Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it :-(
L
Rating: 3 out of 5
Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier
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S
Rating: 3 out of 5
2 months of waiting but it's normal the product was rare
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A
Rating: 3 out of 5
I requested it with the most expensive shipping so that it would arrive between the 23rd and the 26th, and it arrived on the 29th
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A
Rating: 3 out of 5
information
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A
Rating: 3 out of 5
discreet
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B
Rating: 3 out of 5
Delivery becomes long
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P
Rating: 3 out of 5
Promise of delivery deadline not met
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P
Rating: 3 out of 5
You could put glue to build the models or at least indicate that it needs to be purchased separately (which is stingy)
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E
Rating: 3 out of 5
It takes a long time from Belgium to Spain.
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P
Rating: 3 out of 5
There were missing pages in the assembly instructions regarding the Spitfire, Revell 1/32, I have already informed you about it, but no response from you?? .
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F
Rating: 3 out of 5
After the order, it remained quiet which raised some suspicion for me, but after a while they were honest and admitted that they had lost the order. We are all human and mistakes can happen. In the end, the construction kit was delivered in perfect condition all the way from France. I would order a construction kit from them again, no problem.
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C
Rating: 3 out of 5
When I placed my order, there were supposed to be explanations in French, and they are not there.
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H
Rating: 3 out of 5
Excellent
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P
Rating: 3 out of 5
For the second time, incorrect package destination with impossibility or difficulty in retrieving them.
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A
Rating: 3 out of 5
arrival in a short time not at home but in storage
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F
Rating: 3 out of 5
The supposed models available take a month to be sent. None
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D
Rating: 3 out of 5
Hello: ordered on your site, you boast free shipping for an order over 69.00 €, not applicable. False advertising? Too bad
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C
Rating: 3 out of 5
All good
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L
Rating: 3 out of 5
I had to go pick up the package 20km from my house
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L
Rating: 3 out of 5
Site with beautiful models, unfortunately the announced delivery times will never be respected. If you really want a model for a specific date, take a big maneuver, otherwise order elsewhere.
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J
Rating: 3 out of 5
Bad laser cutting, broken slat
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S
Rating: 3 out of 5
Delivery time too long, and package arrived damaged and opened?
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