Customer reviews of 1001hobbies

Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.

The site is great, the delivery is fast, but I would have liked a difficulty quota on the item when choosing because it's too difficult a model for me.

Except for the customer service, who never pick up the phone and the standard shipping that takes 3 or 4 times longer than what it says on the website.... the rest is perfect

1001 Hobbies has been a good source for tough to find European kits from makers like Heller models. While quite expensive, the Euro/ Dollar exchange rate is what it is.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.

Package received in terrible condition. I really don't recommend delivery by Mondial Relay. Fortunately the product is not damaged, I repeat myself but the delivery is to review sincerely

I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.

I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.

Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.

the item received is good but there were problems with the shipping address

Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!

For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.

Long delivery times, it took over a week for the parcel to be posted.

The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.

Long lead time for stock Ordered 23/11 received 07/12

Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.

In a bubble envelope, do not send

The deadlines shown on the website are not what they are in the end at the time of delivery.

Item has still not arrived. Poor reply when I questioned delivery date.

pass

... average. Everything was announced in stock, but more than 3 weeks for preparation and delivery. Next time I'll order from China myself...

I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.

Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.

awaiting SAV return

I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.

Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...

I received an order for Tamiya paints, which have no identification.

Very long shipping times

Preparation time too long (more than 2 weeks for my order of 2 items). Otherwise a lot of products in stock is good.

Paint cans do not fit into the notches. Unpractical for this purpose.

no news of missing product

The boxes were very deformed due to transport, please use more rigid packaging.

Packaging and article are very satisfactory. Delivery takes too long. With other suppliers it is faster

poorly packaged in the shipping box, not wedged....the small pieces have tumbled into the inner box ... box not taped, I hope there is nothing missing ... otherwise very fast shipping

delivery to the relay point very good . ordering models , I am disappointed with the model that comes from Poland the parts are very rough .

Disappointed by the delivery time and the lack of credible information in the order tracking, even if this is the result of a computer and telephone server problem. In addition, a delivery note with the parcel would be useful to help verify the presence of all the items ordered.

I was completely satisfied with the order, including the choice on the internet, which I will certainly return to. Only the delivery left something to be desired.

No problem with the order, choice of products or delivery, very satisfied. Unfortunately, of the two candles I ordered, one didn't work (the resistor didn't light and the candle got very hot) and the second worked fine. Half satisfied

Delayed delivery and boxes of models crushed on arrival

A bit misleading, thought I was using a UK based depot, products were available straight away del 3-4 days, didn't arrive, chased up to be told coming from France a week later, looking at other reviews this is not 1st others have had same situation.. When placing order should state where products are coming from, probable use again though

Delivery was incomplete at first; problem did eventually get resolved after contacting customer service 2x.