Customer reviews of 1001hobbies

NOT DAVIS

I'm only talking about the model department: payment, delivery, telephone assistance: very good; large selection, especially of small-scale figurines. It should be possible to place items in the shopping basket without going through the product details, and a historical period criterion should be used for searches; non-competitive prices except for sales or clearance sales.

Parcel arrived on time but packaging crushed in letterbox

I was initially impressed by the great price. So I ordered immediately. Then searched for reviews and....oh shock found many negative ones. Waited and checked the shipment status again and again. Suddenly it said "not available". Checked the website and found out that the kit would not be available for another week, even if ordered immediately. I waited and...got lucky! and received the kit at the end of the week after all, which means a delivery time of two weeks, which is understandable when you know that they are based in France and not in Germany as the name suggests!
Conclusion: Despite the tempting prices and the low postage, not necessarily the first choice when ordering.

Eduard kit arrived on time and on target, but packaging was merely bubble wrap over an un-shrink wrapped flimsey Eduard box. This packaging is insufficent for travel to Canada. The box was damaged, the contents visible to the delivery system, but somehow, it survived contact with reality and got to me.

I had to e mail after the order myself and then received a link for T&T which did not work. Fortunately the item ordered arrived the other day, well packaged for which thanks.

Delivery too slow

The items are very good. But delivery, much too long.

I have not yet received the model

It's a pity when you've been waiting for an order for three or four weeks to have to phone to find out why...

Products very good, but carrier not good at all, packing box quite damaged.

1 article not available now have voucher of almost 40 euros

Wouldn’t know haven’t received item yet

if you're looking for something that's all yours, you'd better divide it up by category.

Delivery problems for my parcel with long waiting times

It overwhelms me that I can no longer choose home delivery but have to pick up my package miles away at an ESSO station.

I'm quite satisfied with 1001hobbies.fr's service, but I'm critical of their lack of attention to the orders I place with them. On my 1st order, in which I used Tamiya shades, I asked them in a message to add the main shades that a beginner modeler would need. They added Heller shades, and... Humbrol enamel shades. A nice mix that will be difficult for me to exploit. A pity. I've recommended my missing shades on another site, which is a pity, because if it hadn't been for this incident, I'd have given it 5 stars.

My purchase was held in U.S. Customs because someone at 1001hobbies.com did not fill out complete paperwork. I was required to contact U.S. Customs and give information to them or it would not be released to me. This is NOT good business practice in the U.S. It is not good business practice anywhere. I will seriously have to reconsider before dealing with 1001hobbies.com again.

I am going to buy again, but my order had some problems and delays, and the communication (maybe because it was summer) was not the best. Even so, I understand that these things happen, and it is true that, with those difficulties, it was solved.

1st bag received with a large trace of bic pen, after several emails for an exchange (I was first offered a voucher of 10 €), we received a bag perfectly wrapped with plastic protection what did not have the 1st ... but finally the order is perfect!

Item was good but (I now realise) expensive and dispatch time (2+ weeks) was disappointing.

Functional site.

No response. No human contact

Delivery times too long.

took way too long

Delivery time much too long, but satisfied with the material delivered.

Everything is perfect and very well packaged, as for delivery .... Order preparation times are too long, up to 4 days when you pay for delivery. This is really annoying, even for a current order, the same problem takes too long and this puts the brakes on the purchase, which is a shame because the site offers everything at a very competitive price, but everything else is perfect.

for immediate delivery (02/09) effective on 07/09! no late notice!

packaging was damaged and few boxes in it were flattened, to contents fortunately was not broken.

Among other things, I had ordered a 125 ml vial of Humbrol nail polish thinner, but because it was not available, it was purged from my order. It was refunded to my credit card, but I would have preferred to be offered an alternative (e.g., 2 smaller packages). Shipping times not expeditious. Communication practically takes place on the French site and is not always clear. Other than that, eventually what was ordered (minus the thinner) arrived.

On the internet more clearly state when to build all by yourself much have to search still with some doubts

so-called immediate delivery: order placed on 16/08 delivered on 02/09 - promo code not taken into account -products found at much lower prices elsewhere since then

The model is great, but there's no paint supplied, so I'm disappointed.

The contents of the package met my expectations, but the delivery time was far too long.

I received my package crushed and opened although nothing was missing (enamel paint). The packaging had the brand's name all over it and was therefore not anonymous as is usually the case. The information displayed on the box could encourage a dishonest person to look at its contents and possibly retrieve it.

In my last order, two pots of aqua de revel paint looked more like putty than paint. Impossible to use them.

Time to order from supplier a bit long

Parcel arrived damaged fortunately no breakage. Very large choice but prices a little expensive.

I have placed three orders this year. In general, fine. But from the first order of 23 February I still haven't received one of the items, despite repeated announcements that it was on its way and that the item was paid for with the rest of the order. I really don't know what is going on. I think there is a lack of coordination between departments. I don't know what action to take anymore. It's a pity, since, except for the above, the company has been doing reasonably well.

Fast delivery, but more than three weeks to wait for the figurines