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A
Rating: 3 out of 5
Very good choice, but when I place orders close together, I pay twice for postage even though they are grouped together.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 683 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
3 star reviews
Reset filtersA
Rating: 3 out of 5
An order that is in preparation for more than 7 days I have seen orders shipped in less than 2 days.
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A
Rating: 3 out of 5
Hello, on the site, everything I ordered is available, I pay, it's cashed. And when I receive my order, you tell me it's complete when there are two items missing that you give me as unavailable for the moment... Maybe review the stocks and update... I'm still waiting for an answer to my email .......
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A
Rating: 3 out of 5
All items were supposedly in stock. One item was not. This in itself is not serious. Impossible to get a refund, I was only offered a credit note. Delivery times are a little longer than on other sites.... It still leaves me with a bitter taste.
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A
Rating: 3 out of 5
no update on actual product availability
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A
Rating: 3 out of 5
Nothing to say about the site. On the other hand, the delivery of my parcel took a very long time and this does not commit me to renewing an order!
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C
Rating: 3 out of 5
Delivery times, the last two orders have taken a long time to arrive.
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G
Rating: 3 out of 5
A sufficient because one color ordered was not delivered and another was delivered twice. So the total number of jars was correct.
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A
Rating: 3 out of 5
In fact, it's average/good because, particularly where the models are concerned, the number of parts is necessarily missing from each model's specifications.
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C
Rating: 3 out of 5
Shipping too slow. Of the total order I received one item after one month from the date of purchase.
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G
Rating: 3 out of 5
Slow to ship and on top of that with a shipping service that is just as slow. 3 weeks for a small order is really out of date.
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C
Rating: 3 out of 5
Poor order information, and delayed delivery
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A
Rating: 3 out of 5
Wide choice but long delivery times
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V
Rating: 3 out of 5
Got the package two weeks late but as an American in this time and age ordering something out of print and rare, probably not their fault
A
Rating: 3 out of 5
Delivery times not respected
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V
Rating: 3 out of 5
Packaging poor only covered in bubble wrap no box but great nearly half price
A
Rating: 3 out of 5
Due instructions were missing, the format did not seem adequate
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A
Rating: 3 out of 5
Hello, Unfortunately, delivery is a bit slow...
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A
Rating: 3 out of 5
Hello, Very good communication when the order is prepared, shipped, until receipt: top! On the other hand, when there is a problem that lasts a little (long supply, out of stock or an exchange to manage (I experience both cases at the moment), we receive no more news. It's annoying and erodes confidence. Thank you.
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V
Rating: 3 out of 5
Disappointed by time to receive item which was shown as in stock when purchased. Subsequently advised waiting for new stock to come in.
A
Rating: 3 out of 5
SITE NAVIGATION IS GOOD THOUGH NOT SUPER EASY. DEFINITELY A GREAT SELECTION OF PRODUCTS ALTHOUGH MANY ARE NOT AVAILABLE AND YOU CAN'T TELL WHEN THEY WILL ARRIVE. I SPEAK FOR THE ITEMS OF MY INTEREST OF COURSE. MILITARY MODELS 1/35-1/32. A LITTLE BIT LONG TIME FOR DELIVERY.
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C
Rating: 3 out of 5
In order SACCNS571, among other things that arrived safely, I ordered a fiberglass pencil but they sent me something else. I sent a complaint e-mail yesterday, February 21st, attaching pictures.
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C
Rating: 3 out of 5
cons: Store with poorly organized categories, plus it is difficult to find what you are looking for, for dessert, the web search engine is poor Pros: Wide variety of products and low prices for shipments
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A
Rating: 3 out of 5
An item was missing from the parcel.
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A
Rating: 3 out of 5
Some results are good...!! But, I'm still waiting for the remainder: BDFX90FBX from November 2001, concerning mostly paints.... YES!!! let's talk about Humbrol acrylic paints !!!! They must have been in stock for several years because they are unusable because dried out, even with lots and lots of thinner it's impossible to get a correct texture!!! I'd like to know if the remainder (Ref.: AMMO-0220, zinc chromate green, HGW548010, decal Albatros D.III and AD6001 Gris primaire n°1) will ever reach me... If not I'd like a credit note or a refund for the amount of the missing items. I hope to have a reply soon, Best regards ATOUZET
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A
Rating: 3 out of 5
Long delivery times
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A
Rating: 3 out of 5
The products purchased are great, but I had to wait 18 days for my order to be shipped, plus then the actual delivery time. But these things can happen, the only downside was that for 12 days I received no news or update regarding the delay and had to send a reminder email myself to get updates. I still think it was just an isolated incident, but I think reviews should still be honest.
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A
Rating: 3 out of 5
Good experience although the shipping was very slow and the packaging unsuitable. The box (too large for the contents) arrived completely open, stuffed into a bag by the shipper. Fortunately, the contents were not damaged or lost. A regular padded envelope would have been a better packing system.
Other than this inconvenience, nothing to complain about.
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Other than this inconvenience, nothing to complain about.
C
Rating: 3 out of 5
My order has not been completed yet, I am missing one item.
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A
Rating: 3 out of 5
PROBLEM ON A DELIVERY NO RESPONSE
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A
Rating: 3 out of 5
A little advance notice of the delay (in itself completely understandable) would have been appreciated. Thank you.
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G
Rating: 3 out of 5
no notice of shipment received
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A
Rating: 3 out of 5
Delivery time too long.
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A
Rating: 3 out of 5
I've ordered from 1001 HB before and usually everything was fine, but this time the box with my model was packed in a box that was far too big, without any shock protection and gaping . When I opened the package, everything was scattered! Fortunately, nothing was broken.
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A
Rating: 3 out of 5
Delivery time (15 days) Too long.
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A
Rating: 3 out of 5
fast delivery, but the package was badly packed, the box was twice as big as the items ordered, and they just wandered around inside without any padding or foam, bubble wrap, cardboard, etc. I expected better from this store. When it comes to models, you have to be careful.
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A
Rating: 3 out of 5
Preparation and delivery took too long
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A
Rating: 3 out of 5
Too long to ship.
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A
Rating: 3 out of 5
It's a pity that when I placed my order, no message appeared to inform me that the requested quantity was not available. The result was 4 days lost to finalize my order, a new payment, reimbursement of the first order and a problem collecting the parcel... This does not call into question the quality of 1001 hobbies' service in general, which is very satisfactory.
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A
Rating: 3 out of 5
I regret that products said to be in stock at the time of my order are in fact out of stock, which has compromised my order which took far too long to reach me.
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