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G
Rating: 3 out of 5
Reasonable website. Product good; price good; delivery very slow
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 684 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Slotted plexiglass protective box...
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G
Rating: 3 out of 5
Order arrived on time and everything was correct. However, tracking the package through the track and trace was impossible. Through the link we ended up on a French website, where there was no translation. This made receiving the order a bit messy.
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A
Rating: 3 out of 5
Order of November 9th sent on December 17th....Nothing to add:::
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A
Rating: 3 out of 5
Slightly long order preparation time
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A
Rating: 3 out of 5
Correct products. Delivery time and cost far too long and too high.
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A
Rating: 3 out of 5
Missing a certification of the miniature aircraft (statement 130 of this miniature) no document .fabrication !!! Disappointed
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A
Rating: 3 out of 5
I am satisfied with the speed of delivery of the package, but very disappointed with the quality of service concerning the implementation of gift wrap and gift message, service charged 2 €50, I had to redo the gift wrap and no message, fortunately I received the package instead of shipping it to the person concerned by the gift, I would have been too ashamed...
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C
Rating: 3 out of 5
The order does not correspond to what was described as 125 sheets and I have received 10 sheets.
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A
Rating: 3 out of 5
Very long lead times (3 weeks to receive the item). Collection point changes at the last minute and further away than the one chosen.
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A
Rating: 3 out of 5
The articles are very good and of good quality but the delivery times are far too long.
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C
Rating: 3 out of 5
order took a long time to arrive
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A
Rating: 3 out of 5
Average delivery. Package damaged. 1 box damaged inside with broken figurine parts.
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A
Rating: 3 out of 5
Preparation a little long
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A
Rating: 3 out of 5
The prices are attractive, I easily found what I wanted. The big negative point was the delivery time. We've got out of the habit of having to wait 15 days. If this had been specified, I would have been more reassured, as I didn't know the site and was afraid of a scam. Next time I'll do it in advance....
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A
Rating: 3 out of 5
I was expecting my order within the number of working days, which largely corresponded to my planned birthday. Unfortunately, after 10 days, I still hadn't received my parcel, which meant I had to urgently buy a new gift from a store, resulting in a budget that had doubled... This made me a little angry... Thank you hobbies, you've just lost a customer....
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G
Rating: 3 out of 5
Rather long delivery time of 11 days. Received several emails in French.
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A
Rating: 3 out of 5
The site is easy to navigate. Delivery was a little slow but fortunately arrived before Christmas.
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A
Rating: 3 out of 5
Product shown as available on website. Waiting because product not in stock. Fortunately this is only a hobby.
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A
Rating: 3 out of 5
Satisfactory navigation and service, it's the paint product that makes Humbrol unreliable.
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A
Rating: 3 out of 5
Products impeccable but order arrived late, compared to what the site advertised, in terms of lead time.
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G
Rating: 3 out of 5
Delivery took a little, long 2 weeks
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V
Rating: 3 out of 5
Model delivered with damaged box and with missing instructions…
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
I could not determine if any other items were also missing..
I agreed to accept a store credit but every time I try to use it with another purchase it is rejected.
Buying from this company is problematic and not a good experience.
A
Rating: 3 out of 5
Service a little too long. Package received torn, missing 1 small can of paint.
Best regards. G.Corbaz
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Best regards. G.Corbaz
A
Rating: 3 out of 5
The parts are a lot, remember!!! The instruction manual all in German and difficult to undertake.... You see whether to order or not....
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G
Rating: 3 out of 5
The order took a very long time to arrive, arrived too late for parcel night unfortunately.
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A
Rating: 3 out of 5
the packing carton was too small! (result: the model's box crushed). So to sum up: no attention to shipping logistics = 0 points!
This is a model with fragile components. Sincerely
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This is a model with fragile components. Sincerely
A
Rating: 3 out of 5
We're going to place a new order... being patient...
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G
Rating: 3 out of 5
Package is sent with a French non-working track and trace and is relatively long in transit. Products are to your liking though.
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A
Rating: 3 out of 5
Hello, I've been to your site several times, it's complicated to do searches, it's easy to find yourself in sections you don't want. Nothing to say about the layouts, but the filters and so on, it's not the easiest site. Best regards.
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A
Rating: 3 out of 5
Delivery takes too long. And I would like the size of all your models to be indicated in centimeters, not in scale. Everything else is fine.
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A
Rating: 3 out of 5
Delivery times not respected, waiting too long I waited 2 months, because some suppliers, but in this case, please indicate on your site, unavailable, instead of indicating 4 working days!
so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
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so I would have ordered later!! some elements were missing, which I had ordered with paint that I had to buy elsewhere, on the other hand customer service is very courteous, and fast, which answered me where my order was. The paint, I have it in duplicate, it was expensive, I could not wait.
A
Rating: 3 out of 5
Ordered and arrived undamaged. Packaging great to protect the product. Only downside, lack of communication between order placed and delivery time not so fast. Needs improvement.
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A
Rating: 3 out of 5
Plenty of choice, but excluding special offers, the items are much more expensive than other model sites. Fast delivery, however
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A
Rating: 3 out of 5
Packaging was very good. Fast delivery too. However, the paint bottles covered with warning labels, which when removed also rip the label off the bottle itself, are not great. I had to re-label all the paints by hand :/
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A
Rating: 3 out of 5
You sent the package without indicating its contents or value on the customs document. As a result, Swiss customs blocked the parcel. I had to send them a copy of the order and proof of payment. This cost me 36.- CHF, so for an order of 53.00 € I paid over 115.- € including delivery and customs fees. Clearly, I'm not going to repeat the experience.
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A
Rating: 3 out of 5
Hello The deplorable delivery, I was shouted at by the deliveryman, and the model the propellers broke.
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A
Rating: 3 out of 5
Fast shipping, order conforms, but do not validate the delivery with mondial relay! Delivery not in the right place (50km from my home); packaging really destroyed! A bon entendeur !
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A
Rating: 3 out of 5
The time was a little long between the order and delivery, almost 3 weeks. Best regards.
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A
Rating: 3 out of 5
Our order arrived in two instalments - which we appreciated - but with a delay of over a month, which was not expected. Then, thanks to our telephone intervention, we were able to obtain satisfactory explanations. Our satisfaction is mixed.
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