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A
Rating: 3 out of 5
I've had no news for two weeks and I've had a piece that isn't from !!!!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 685 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
3 star reviews
Reset filtersA
Rating: 3 out of 5
This latest order was a bit of a hiccup, as the product wasn't really in stock and the lead time was longer than normal, but this was announced at the outset and taken into account. The problem was that, apart from the automatic alerts activated when lead times were exceeded, it was difficult to get concrete feedback on the status of the order. The lead time "2 to 4 weeks" became 6 weeks: order on August 5, received on Sept. 18. But it's fine, just an impatient guy to deal with at home. I know supplies are complicated these days. Thanks to 1001 Hobbies for distributing COBI.
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V
Rating: 3 out of 5
Navigation on the page and when searching for an article is confusing.
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A
Rating: 3 out of 5
Very long delivery! I bought extra gift wrapping paper (worthy of a 2-year-old's wrapping paper) and a card with a note on it, which didn't exist!
On the other hand, the model (fortunately) was in good condition.
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On the other hand, the model (fortunately) was in good condition.
V
Rating: 3 out of 5
Languages in store interface and emails are mixed (German, English, partly also French). Delivery was very fast, that's good! The products of Kromlech are unfortunately not so good, very irregular plastic, in some places material is missing (e.g. lower edge of shields).
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V
Rating: 3 out of 5
Again with manufacturing defects! Rework required.
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V
Rating: 3 out of 5
It's bad enough it takes days to gather the items for shipping but then they sent the items in a box when an envelope would have sufficed.
V
Rating: 3 out of 5
When I received my order, there was a heavy glue fumes smell coming from the mailing envelope. I found that the contact cement tube had leaked in the envelope. The tube was still probably 90% percent full but perhaps a more protective mailing container is called for when mailing such supplies.
A
Rating: 3 out of 5
Long delay, but on the other hand the person on the phone was very kind.
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A
Rating: 3 out of 5
Parcel arrived quite damaged, the three boxes of models were nicely stacked and flattened but the models were intact... Apart from that: good choice and price, fast delivery.
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G
Rating: 3 out of 5
The delivery no problem, just the time frame ordered September 03, 2021 and received September 15, 2021
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A
Rating: 3 out of 5
I know that the health context can explain a lot of things, but having said that, it took me a month to receive my order (with one of your competitors, the maximum delivery time I've ever experienced was 10 days). However, the order met my expectations.
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G
Rating: 3 out of 5
The website is not always clear on the scale of the product.
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G
Rating: 3 out of 5
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
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A
Rating: 3 out of 5
Good overall
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A
Rating: 3 out of 5
paints glue no problems 'but aerographe scientific france does not work valve opening screw parciellement foiree no demanuel d'intrution
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C
Rating: 3 out of 5
The product is great, but it took too long to arrive.
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G
Rating: 3 out of 5
Received the wrong package but was corrected quickly
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A
Rating: 3 out of 5
Good assortment, decent prices, poor shipping (long and uncertain time).
Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
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Also at least twice in a month you have emailed me to point out a list of products in my cart, products that I had NEVER chosen. For an online sales business this is very negative. For everything I have purchased in two months you could give me a free gift or a 50% off coupon on my next purchase.
A
Rating: 3 out of 5
Order placed on 07/08/21 and received on 02/09/21 very long delays due to a part of my order that was not in stock this part ordered in duplicate ie tires it had only one part available in stock and the others were to return to stock on 19 and 24 therefore received my order without This part is still not in stock, so I think communication should be improved when there are stock problems, to avoid long waits. I would also like to point out that when my order was released, I received it the next day, so delivery was very quick.
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G
Rating: 3 out of 5
Don't have my order complete yet , still waiting for 1 order !!! Wait for a response to me sent email.
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A
Rating: 3 out of 5
1 month late
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A
Rating: 3 out of 5
Gift box received damaged
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A
Rating: 3 out of 5
The product arrived incomplete. A claim email was sent to 1001 Hobbies with a photo and proof of purchase, but no result. to date
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A
Rating: 3 out of 5
Package arrived in poor condition. no cardboard packaging. just bubble wrap.
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G
Rating: 3 out of 5
Already placed several orders where unfortunately some things went wrong; wrong items delivered and shipments (paid for separately) put together for one shipment. The latter has since been rectified and refunded by them. But communication is not always smooth. In normal mail traffic usually no answer, only in reviews. Also a lot of unnecessary mails and unclear history about orders. Rather have the impression that 1001hobbies belongs to the category "dozenschuivers" than a webshop with knowledge of business. Plus point is that they offer a lot but this belongs to the stock of suppliers. Prices are sometimes also quite high...
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A
Rating: 3 out of 5
Still waiting for a product ordered and paid for: MAZDA MX5 ROADSTER 2016 ROUGE Reference: IXOCLC367N Not received !!!
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A
Rating: 3 out of 5
Disappointed by the model, hoped it would be larger
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C
Rating: 3 out of 5
Orders take a long time to be processed and shipped. Information on delivery dates is inaccurate.
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A
Rating: 3 out of 5
Very expensive product, compared to other sites and long delivery.
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C
Rating: 3 out of 5
The waiting time to receive it is long and there is little information on its status at any given time.
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V
Rating: 3 out of 5
The Humbrol paints are fine, but the shipping speed and quality of container used leaves a lot to be desired. I ordered quite a few paints and they were just tossed into a slightly padded envelope with no additional protection. I am glad none of my paints broke or opened up in transit. Supplied tracking was in French and difficult to figure out. Took over two weeks to receive what I ordered. I am happy about getting the paint supplies I needed, but I will look for a different supplier for any future orders. Thanks anyway.
V
Rating: 3 out of 5
delivery seems longer then average. Good point can produce the priduct your want but at a price.
A
Rating: 3 out of 5
Not very good stock management, as the order was placed when one of the two pieces was no longer available. No customer follow-up regarding supply, the customer has to call the site again to get news. On the other hand, the refund was made without any constraints and within a reasonable time.
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A
Rating: 3 out of 5
My last order received does not correspond to my order sent!
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G
Rating: 3 out of 5
Took a long time until it arrived
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G
Rating: 3 out of 5
Order received, great packaging etc. Only point of note is the lack of communication after ordering. After I placed my order on the website there was no confirmation that the order had gone through or was in process, something almost all other websites do. Eventually, after some searching I found all the details on the site itself but a simple email after an order is often enough to let them know that the order has gone through properly and is being processed. Now I spent a time waiting in uncertainty, which was unnecessary.
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V
Rating: 3 out of 5
The decal sheet does not include any insignia. I would have expected that at a price of 20€.
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A
Rating: 3 out of 5
Delivery a week late and no reply to 1001 hobbies contact email.
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V
Rating: 3 out of 5
Partly very confusing
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