Customer reviews of 1001hobbies

Late delivery.

2 to 4 weeks too long to ship (4 weeks for me) meaning not in stock. it's average, no other comments Slts

The package came in a box 3 times the size of the package to be received, and, even so, it arrived dented. I understand that with all the packaging it had, it had not been in transit, but was already packed with the blow. The order has to be placed without premium, approx. 10 days to arrive.

40 days delivery time is a bit too long.

Satisfied with the products, but the delivery did take a very long time. Was beginning to think I had booked on a fake account and could whistle for the products ordered. An email that there is a delay will not be bad for delivery problems.

Let's see if we can fix the opinion-giving spam, you're not paying me to have to bother me this way.

A little pricey compared to other online (or sometimes physical) stores, but does the job and does it well.

Site deserved more details on products. Prices a little high. Expensive delivery costs with long lead times.

I found the 1001hobbies site very easy to navigate & when I saw a kit that I was really wanting to purchase at a good price, I saw this one.
I completed the purchase, including opening an account, very quickly on 3rd March, & waited for delivery.
As this is the most expensive kit that I have ever bought, (I have in the past with other suppliers, purchased & paid the cost of the kit as advertised on the website).
There was nothing on the order form I could find that informed me of any other costs. (billing informed me that tax was included within the price).
After 5 working Days, I contacted 1001hobbies by Email for an update & was informed that it would be shipped within 2 to 3 Working days. (that was fine).
I tried using the Tracking Facility on the website (typing in my Order Number), but that didn't work.
On the 17th March I received an Email from the Carrier informing me that the package was on its way.
On the 23rd March, I received a letter from "Parcel Force" informing me that a VAT charge + Clearance Fee was required to release this package.
I Emailed 1001hobbies & tried to use the "Support" facility on the website.
This only informed me that it would be answered "soon", (other websites can have an online chat available).
As I didn't receive an answer by 24th March, I contacted "Parcel Force" & paid the extra charges.
The kit was delivered on the 25th March.
What an excellent model, really pleased with it.
My reason for only giving 3 Stars is due to the "Not being aware the extra charges required to have this delivered",& taking 16 Working Days for it to be delivered.
I have received an Email from 1001hobbies on the 26th March, informing me that due to BREXIT, orders over GBP132 are subject to taxes requested by customs.
There is NOTHING that I could find on the Purchase Order informing me of this, even though in the same Email informs me that this information is indicated on the summary of my basket.
I have since tried to find this & still cannot find it.
My comment to 1001hobbies is, Please make this visible in UPPER CASE & HIGHLIGHTED, as you do for the "COVID HEADLINE ON DELIVERIES".
As I know this information now, I will take this into account, if I use 1001hobbies again in the future.

They have answered my inquiries.

very late delivery

The paints are not all from the same range and some are of poor quality. The kawasaki light green ordered was khaki in color!!!!

Too bad, my order is missing 1 item.

average but ... I would love to find the boxes of the French infantry and artillery at Waterloo from Airfix !!!

Items are passed between available products and undeliverable items. Pretty confusing.

I was caught by the variety of modeling products, I was looking for Russian ships and here I found them. Unfortunately there was a problem on the non-delivery of the order, it was lost, too bad because it was supposed to be a Christmas gift and ordering it 1 month or so before, I did not expect this. Contacted 1001hobbies several times and the order was shipped to me again without further charge, this shows the seriousness of the Company. However, the delivery waits are too long .

Very, very long shipping time.no info.only got information on request.item was okay.

They have all the products you could want, but the machine translated descriptions are almost as bad as the Chinese ones on Amazon. Sometimes I can't figure it out and refrain from buying.

Good website, delivery well delayed though, lots of choice .

The site is OK, searching could be better, yet the delivery has been very slow, hence 3 stars

They took a long time to prepare and ship the order. Once it was shipped it arrived quickly but it had already been more than 10 days.

The prices are very good, but the shipping costs are a bit high even if you make a large purchase. And the delivery time is very long (not even if the order came from China).

The Ugears 3D mechanical butterfly puzzle is poorly made. The pieces don't fit, even after sanding and lubricating. After 3 hours of work, we broke several pieces and couldn't complete the assembly. Assembly of the Wooden City mystery box is not yet complete, but I'm satisfied so far. The instructions are clear, the parts detach easily from the brackets, and the pieces fit together quite easily. The only drawback is that it's much smaller than the photo.

is not exactly what the image suggests

not too bad on the whole but for the delivery time it's not great moreover the prices are not the best nothing to say for the choice and for the packaging delivery

The downside is the Mondial Relais carrier. On the website, the delivery time is announced as 4 to 6 days. I was delivered in 25 days after no less than 3 telephone reminders. It's 1001Hobbies that's responsible for choosing a ... To be improved

made of hard plastic, must have extra adhesive.

the delay was very long and the information was parsimonious...

The availability of products within the announced timeframe is not respected.

When I received my parcel, which was in very good condition with no signs of impact, inside the lid of the tamya XF71 bottle was broken into small pieces. I must point out that there was no paint dripping, but I cannot guarantee that the bottle is watertight after use.

THEY DELIVER ME THE WRONG PRODUCT. INSTEAD OF RETURNING THE PRODUCT AND RECEIVING THE CORRECT ONE, THE SOLUTION PROVIDED IS THAT I KEEP THE WRONG ONE AND I GET A BONUS OF 10 €. NOT CORRECT

Service is slow - compare to a special courier service !
I would consider working with diffrent shipping company , in order that my costomers will get theirs orders with 4-5 days top !

extremely long delivery time...

An error on a reference ordered. I'm waiting for a replacement. I had to return the article not ordered, and obviously I will have the good only after this return ... trust reigns ...

You continue to list items for sale on your website you do not have in stock. This causes delays with the rest of the order while you wait weeks for an item to come from your supplier. You need to either NOT LIST the item, ship what you do have in stock and follow-up with the rest of the order what the out of stock item, or refund the customer's money(NO VOUCHER) for the out of stock item.

Item ordered but no longer available, poor communication from customer service.

Ordered on 24/12/2020 and received on 23/02/2021....!!! No coment...!

French-language coverage not desired.

Delivery time a little long...

Delivery time too long