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Rating: 3 out of 5
If the product is out of stock, it becomes complicated. Review communication with customers...
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
3 star reviews
Reset filtersA
Rating: 3 out of 5
I can't write a review when I haven't... I can't write a review when I haven't received my order
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Response from 1001hobbies
Mr. Dixon, Thank you for your feedback. We inform you that your package is in transit and has just arrived in the US country. Thank you for your patience, We wish you a merry Christmas and a happy new year. Yours sincerely, Customer care
V
Rating: 3 out of 5
Ordered a month ago. You took the money out quick enough. I gave you two stars because you had an item that no one else did. Wont be ordering from you again.
A
Rating: 3 out of 5
Very long 20 days after ordering. Let's hope it's because of the co
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Rating: 3 out of 5
I still haven't received my November 25 order and it's now December 8. I hope to receive it before Christmas otherwise my 10 year old son will have nothing under the tree. For a first order I'm
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V
Rating: 3 out of 5
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
Response from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
G
Rating: 3 out of 5
You pay for shipping with DPD more than normal and then you get a mail that your package is handled by B-post Everything was on time but too high distribution costs why not directly B-post Also no choice of shipping: why no possibility to have something delivered later with lower shipping costs not everything has to be available tomorrow A review is nonsense if there is no response I'll wait a bit Greetings Werner
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Rating: 3 out of 5
The assembly instructions are not in French. Dommage Model being assembled
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Rating: 3 out of 5
Too small for me Too small for me. Very detailed for its size but just too small for what I want or need! Length 2 3/4in. and wing span is 3 3/4 in. It is a very nice model for its size. I will keep it.
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Response from 1001hobbies
Hello, Thank you for this comment on this product. We thank you for taking the time to give us your opinion and regret that it does not suit you! best regards Les service client
A
Rating: 3 out of 5
Very long delivery time...maybe it's related to covid ??? But this is really very long. Otherwise product conforms (Christmas gift so not yet o
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V
Rating: 3 out of 5
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
Response from 1001hobbies
Dear Mr. Hawkins Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 3 out of 5
Packaged well but the gift wrapping paper needs to be revised as it is poorly made for the price, otherwise niqu delivery.
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Rating: 3 out of 5
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
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Response from 1001hobbies
Dear Mr. Hawkins Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Rating: 3 out of 5
A week later my package did not arrive at its destination. Truth is the courier's fault but it was not my choice who I ship to. Maybe it is time to change your courier company. And I was not cheap!
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Rating: 3 out of 5
Order placed on October 28, delivered in Switzerland on December 11. (delivery time of some items having changed at the time of the order) very long shipping time (and not because of the fast customs) customer service not attentive and receptive. In the end, my order is here and complete, a small commercial gesture attributed to the lack of follow-up and delivery times. in the end, ok but not impresi
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Rating: 3 out of 5
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
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V
Rating: 3 out of 5
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
V
Rating: 3 out of 5
the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
A
Rating: 3 out of 5
good piece... nothing to say
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Rating: 3 out of 5
The order is of good quality only the delivery time was too long.
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Rating: 3 out of 5
difficult to install shrouds....
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V
Rating: 3 out of 5
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
V
Rating: 3 out of 5
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
A
Rating: 3 out of 5
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
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Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
A
Rating: 3 out of 5
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
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Rating: 3 out of 5
Great products but very slow shipping I waited 20 days to get the package check availability well
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Rating: 3 out of 5
It would be desirable to have more precise assembly instructions in FRENCH.
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Rating: 3 out of 5
Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.
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Rating: 3 out of 5
Very long delivery time. But good service response
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Rating: 3 out of 5
The product corresponds to the model but the box arrived very damaged. It was just wrapped in paper
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Rating: 3 out of 5
Hello, I have asked twice because in my order I have not received my suspension kit for Ducati Panigale and still no answer. Mr BOU
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C
Rating: 3 out of 5
One package arrived broken
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Rating: 3 out of 5
Delays too long to take charge of the order by the salesman and delays too long to take charge of the parcel by colissimo the expenses of delivery are for 48h and not 1 semai
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Rating: 3 out of 5
2 orders placed at the same time over 15 days ago... one is still being prepared... not nor
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Rating: 3 out of 5
The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.
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Rating: 3 out of 5
Insufficient packaging broken box fortunately it did not touch the model
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Rating: 3 out of 5
Item corresponds well to the order. Perfect packaging. The fault: order placed on Nov. 4, 2020 and card payment immediately debited but package reported gone a week later !!!!!!! Usually payment is made when the goods leave, for reasons of security.
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Rating: 3 out of 5
Satisfactory order but rather long delivery by colissimo it is perhaps due to the current situation
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G
Rating: 3 out of 5
One of the boxes was missing a figure (puppet) Otherwise it looked good
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Rating: 3 out of 5
Delivery too slow Very high charges
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