1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
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Véronique B.
Rating: 3 out of 5
following a purchase from 28/05/2025
Delay in delivery
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Olivier C.
Rating: 3 out of 5
following a purchase from 28/05/2025
product "available", but almost 1 month to receive it
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Salma P.
Rating: 3 out of 5
following a purchase from 11/06/2025
The product arrived in excellent condition, however, even though it was marked for same-day shipping, the product took much longer than expected, more than a week after the estimated date when selecting the shipping method. I would buy again considering that the shipping takes longer.
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Daniel D.
Rating: 3 out of 5
following a purchase from 24/04/2025
Almost 2 months to receive a supposedly in-stock package, is that normal??? As a loyal customer, I remain disappointed...
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Marco R.
Rating: 3 out of 5
following a purchase from 24/05/2025
Waiting time a bit too long, one of the two products was missing
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Michel R.
Rating: 3 out of 5
following a purchase from 28/05/2025
A bit of delay on my order but satisfied.
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Response from 1001hobbies
Hello,
Thank you for your feedback and your understanding despite the delay.
This delay is related to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
Looking forward to seeing you again soon at 1001Hobbies!
The 1001Hobbies team
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Serge P.
Rating: 3 out of 5
following a purchase from 23/05/2025
I find that the delivery time is way too long, almost 14 days, it's not normal just for model glue.
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Jérôme C.
Rating: 3 out of 5
following a purchase from 30/05/2025
"Vintage" product. If I remember correctly, the castings were better made back then. I don't recall having to redo all the contours of certain figurines whose plastic was excessively oozing.
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Philippe A.
Rating: 3 out of 5
following a purchase from 27/05/2025
Adhesive labels impossible to remove obscure the reference on Tamiya paints.
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Charles B.
Rating: 3 out of 5
following a purchase from 09/05/2025
I regret a delay in delivery
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
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Wilfried C.
Rating: 3 out of 5
following a purchase from 10/05/2025
Good responsiveness from the seller. Unfortunately, the boxes were a bit crushed upon arrival. Also, no plastic wrap, which raises doubts about whether we bought new...
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Jean-Marc D.
Rating: 3 out of 5
following a purchase from 25/04/2025
More than a month and a half to receive the order. Several emails received in the first 3 weeks after the order to report delays, while all items were marked as available on the site, then nothing.... It took 2 emails and a message on the site for the package to suddenly be sent without warning more than a month and a half after payment, resulting in missed gifts for a birthday.
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
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Jean-Marie A.
Rating: 3 out of 5
following a purchase from 14/04/2025
very late,
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Response from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
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Mingxin X.
Rating: 3 out of 5
following a purchase from 24/04/2025
😮💨💨😮💨💨😮💨💨
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Bertrand C.
Rating: 3 out of 5
following a purchase from 03/05/2025
Delivery took a bit long, 1 month to receive, but the payment was taken quickly
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Gérard B.
Rating: 3 out of 5
following a purchase from 11/05/2025
delay between order and delivery too long sorry
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Bernard L.
Rating: 3 out of 5
following a purchase from 05/05/2025
Orders take a bit long to arrive
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Sophie B.
Rating: 3 out of 5
following a purchase from 02/05/2025
Shipping times a bit long.
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Aymeric F.
Rating: 3 out of 5
following a purchase from 11/05/2025
The order took a long time to arrive. But everything went well.
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Michel Vincent M.
Rating: 3 out of 5
following a purchase from 20/05/2025
With the order, I set the gift wrapping option to €2.5. The package arrived unwrapped.
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Xavier M.
Rating: 3 out of 5
following a purchase from 30/04/2025
Delivery time much too long
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Olivier D.
Rating: 3 out of 5
following a purchase from 11/04/2025
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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Dom D.
Rating: 3 out of 5
following a purchase from 08/04/2025
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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Frédéric L.
Rating: 3 out of 5
following a purchase from 07/02/2025
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
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Jesús D.
Rating: 3 out of 5
following a purchase from 09/04/2025
I have a pending claim for lack of material.
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Joaquín N.
Rating: 3 out of 5
following a purchase from 20/03/2025
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
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Patrick H.
Rating: 3 out of 5
following a purchase from 29/03/2025
incomplete and too long delivery
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Orlando D.
Rating: 3 out of 5
following a purchase from 22/03/2025
The package was in excellent condition and the site was very well stocked; however, I did not receive all the products from the order even though the order was delayed by 2 weeks specifically to provide me with those products.
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Vincenzo G.
Rating: 3 out of 5
following a purchase from 26/03/2025
Unfortunately, I found, after placing the order (which arrived without problems), the same CB model from the same Ukrainian company for 20€ less. What a shame, otherwise I have nothing to say, they did their job, that's for sure.
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Jean Claude N.
Rating: 3 out of 5
following a purchase from 26/03/2025
Delivery a bit long but overall very good professionalism
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Laura G.
Rating: 3 out of 5
following a purchase from 02/04/2025
The product is great and of incredible quality, but the lid that protects it came completely broken.
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F M.
Rating: 3 out of 5
following a purchase from 03/03/2025
1 item indicated was delivered incorrectly as it was not in stock contrary to what was stated on the website at the time of the order. There was a lack of communication to inform the customer about the item being out of stock. Nevertheless, a commercial gesture was made to compensate for the incident. In the end, a nice catalog, just need to improve the management of non-compliant cases.
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Rene T.
Rating: 3 out of 5
following a purchase from 27/03/2025
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
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Anne H.
Rating: 3 out of 5
following a purchase from 10/03/2025
I am disappointed with the delivery time. Apart from that, the order is as expected.
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Emiel W.
Rating: 3 out of 5
following a purchase from 30/01/2025
The customer service has improved a lot compared to before, but I have not yet received 2 out of the 10 ordered items.
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Alessandro F.
Rating: 3 out of 5
following a purchase from 20/02/2025
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
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Francesco A.
Rating: 3 out of 5
following a purchase from 24/02/2025
Although I do not hold the seller responsible, the methods and vendors used for shipping are not up to par.
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Sebastian S.
Rating: 3 out of 5
following a purchase from 25/02/2025
unfortunately the delivery took far too long (2.5 weeks).
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F B.
Rating: 3 out of 5
following a purchase from 07/03/2025
Unfortunately eea went wrong with the delivery. Eventually resolved well but after enough email traffic.
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