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B
Rating: 3 out of 5
Delivery took a bit long, 1 month to receive, but the payment was taken quickly
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
3 star reviews
Reset filtersG
Rating: 3 out of 5
delay between order and delivery too long sorry
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B
Rating: 3 out of 5
Orders take a bit long to arrive
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S
Rating: 3 out of 5
Shipping times a bit long.
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A
Rating: 3 out of 5
The order took a long time to arrive. But everything went well.
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M
Rating: 3 out of 5
With the order, I set the gift wrapping option to €2.5. The package arrived unwrapped.
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X
Rating: 3 out of 5
Delivery time much too long
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O
Rating: 3 out of 5
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
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D
Rating: 3 out of 5
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
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F
Rating: 3 out of 5
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
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J
Rating: 3 out of 5
I have a pending claim for lack of material.
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J
Rating: 3 out of 5
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
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Response from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
P
Rating: 3 out of 5
incomplete and too long delivery
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O
Rating: 3 out of 5
The package was in excellent condition and the site was very well stocked; however, I did not receive all the products from the order even though the order was delayed by 2 weeks specifically to provide me with those products.
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V
Rating: 3 out of 5
Unfortunately, I found, after placing the order (which arrived without problems), the same CB model from the same Ukrainian company for 20€ less. What a shame, otherwise I have nothing to say, they did their job, that's for sure.
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J
Rating: 3 out of 5
Delivery a bit long but overall very good professionalism
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L
Rating: 3 out of 5
The product is great and of incredible quality, but the lid that protects it came completely broken.
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F
Rating: 3 out of 5
1 item indicated was delivered incorrectly as it was not in stock contrary to what was stated on the website at the time of the order. There was a lack of communication to inform the customer about the item being out of stock. Nevertheless, a commercial gesture was made to compensate for the incident. In the end, a nice catalog, just need to improve the management of non-compliant cases.
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R
Rating: 3 out of 5
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
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A
Rating: 3 out of 5
I am disappointed with the delivery time. Apart from that, the order is as expected.
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E
Rating: 3 out of 5
The customer service has improved a lot compared to before, but I have not yet received 2 out of the 10 ordered items.
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A
Rating: 3 out of 5
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
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F
Rating: 3 out of 5
Although I do not hold the seller responsible, the methods and vendors used for shipping are not up to par.
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S
Rating: 3 out of 5
unfortunately the delivery took far too long (2.5 weeks).
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F
Rating: 3 out of 5
Unfortunately eea went wrong with the delivery. Eventually resolved well but after enough email traffic.
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J
Rating: 3 out of 5
I am half satisfied. I did receive my order even though it took time. However, who decided to stick a label on the Tamiya paint pots? Great, now we have a color hat and no longer the label with the reference. Just because the color is visible doesn't mean it's not a specific reference that doesn't dilute like another.... Really, I find this completely useless. It ruins my shopping experience!
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Response from 1001hobbies
Hello,
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
P
Rating: 3 out of 5
Wide choice but very long delivery.
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G
Rating: 3 out of 5
Package was flimsy and not up to the task, one of the bottles of paint had damage to the cap, thankfully it did not spill or the whole contents of the order would have been destroyed. I had to be transferred to another bottle immediately. Also, the whole order was about 10 days later than first notified.
J
Rating: 3 out of 5
Big delivery problems with chronopost
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D
Rating: 3 out of 5
five stars
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Response from 1001hobbies
Hello, We would like to sincerely thank you for your positive review. Your feedback is invaluable and encourages us to continue improving the quality of our service. We are glad to hear that your experience with us was satisfactory. Please do not hesitate to contact us if you have any questions or need assistance in the future. Thank you again for your trust, and we look forward to seeing you again soon! Best regards, The 1001Hobbies team
V
Rating: 3 out of 5
Delivery not held in the time given by the site, models missing part.
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P
Rating: 3 out of 5
Came from France. Exactly what I had ordered. Took awhile but that’s customs. Good job
B
Rating: 3 out of 5
Small and expensive I have found it later on other sites for less than half the price.
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R
Rating: 3 out of 5
Ordered a Gunpla model. They have quite a few in the store but a lot of them are actually in backorder meaning you've no idea when you'll get them. Keep in mind that this store is based in France so shipping to the Netherlands was quite a bit more expensive. Otherwise the actual delivery was fine. My item took three workdays to arrive.
All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
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All and all not really a remarkable experience. I'd only recommend them for Gunpla kits that aren't available anywhere else and that they have in actual stock.
S
Rating: 3 out of 5
Fast delivery eventually, but website showed all products in stock when in fact none of them were and the delivery was missing an item, so I had to buy that elsewhere.
Response from 1001hobbies
Thank you for your feedback, and we apologize for the inconvenience caused. We understand how frustrating it can be when product availability is not accurate, and missing items are a hassle. Rest assured, we’ll look into this to prevent future issues. If you need assistance, feel free to reach out to us at [email protected]. We appreciate your understanding and hope to serve you better next time.
D
Rating: 3 out of 5
The ordered items often take very long before they are there a while ago I had ordered 2 boxes and I got 1 of them here several times been behind it has taken a long time but is neatly resolved I got another box sent for free that was then again classy otherwise friendly and neat customer service so not everything is bad but those orders should be better people pay for it too that can not be so
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T
Rating: 3 out of 5
Plenty of choice, but crazy delays...... Even if it's marked available .....
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Sincerely, 1001hobbies
C
Rating: 3 out of 5
The time between order and dispatch of the order is too long (almost 3 weeks) even though the products are in stock.
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Response from 1001hobbies
Hello, We regret this incident and apologize. We would like to remind you that 1001hobbies is an SME and that we do not have a warehouse large enough to store the 200,000 product references on our site. It is also important to specify two essential notions to be taken into account on our site: Available products: These products are in stock with our supplier and require an order. Available products - dispatched today: These products are in stock at our logistics warehouse and can be shipped immediately. Once again, we apologize for this incident and regret that the nuance was not clearly understood. We wish you a very pleasant day. Yours faithfully
M
Rating: 3 out of 5
I received the order 24 days after payment.
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Response from 1001hobbies
Hello, We apologize for the inconvenience. We would like to remind you that you placed an order for several items on our site. Some of these items were in stock and some were available for shipment today. Available means that these products have to be special ordered for you from our supplier. Available, shipped today means that these products are in stock at our logistics warehouse in Isère and can be shipped immediately. We hope you understand that the order is shipped in full once all items are ready. Please do not hesitate to contact us if you have any further questions. Best regards, 1001hobbies
P
Rating: 3 out of 5
Products as ordered. But I was a bit surprised by the delivery time of one month for an order declared available. Patience is a virtue. Having said that, it's true that on the scale of evolution, it's very fast...
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Response from 1001hobbies
Thanks for your feedback, Pascal! We're delighted that the products correspond to your order. We understand that the delivery time may have been surprising, and we thank you for your patience and understanding. We're constantly working to improve our services to offer even shorter delivery times. We hope to see you soon!