1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.
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Response from 1001hobbies
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 03/08/2019
All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.
Response from 1001hobbies
Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2019
Wide choice of models and accessories, but prices too high compared with other sites, so only use them to order products you can't find elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2019
The order arrived in good time. The Humbrol HU76 paint can was probably a bit old as a 5mm crust of dry paint covered the paint on the can. A pity, but it only concerns this brand.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/07/2019
what I ordered arrived when I expected in good order
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Verified Buyer
Rating: 3 out of 5
following a purchase from 23/07/2019
Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.
Response from 1001hobbies
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to [email protected]. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2019
Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.
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Response from 1001hobbies
Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to [email protected]. Best regards
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 18/07/2019
Products conform to the order mastodontic delivery time despite the outlay for fast delivery that in addition to being slow is very expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
Hello Processing times are too long. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
I was surprised by the 12-day delivery time mentioned on the article but not really highlighted... You should also review your notification system: I received no less than 25 emails notifying me of each micro-step in the order and delivery process.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2019
Very good model, only one drawback. It would have been nice to have a detailed document on the tools needed and the useful colors for each of the models. This would have saved me time, as I have to find the necessary colors, which is currently blocking me.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 13/07/2019
Out of an order of 8 items, one arrived wrong (possibly due to a mistake by the warehouse worker in reading the code). Now I find myself with one item not requested and one to be requested again. As a start it is not very promising.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2019
A little over because a small box not in stock so a little wait sinom correct answer fast
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/07/2019
The whole purchase itself has been correct but 10€ shipping costs for a time of between 7-10 working days seems excessive both financially and in waiting times. If the shipping is free I think those times are acceptable but since you pay 10 € should be given a better service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2019
delivery time a bit long and few relays available around me dommag
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 07/07/2019
Goods too expensive Shipping much too high
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2019
Very good service regarding the order itself small problem with delivery with Mondial relay and shipping costs a little high in my opinion.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/07/2019
Good range of models. Quick delivery and good updates on order progress. Only problem new product emails come with dollar sign as prices not pounds uk.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 04/07/2019
Slow in delivery quite slow
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/07/2019
The delivery of the products is a bit slow and above all expensive. Otherwise correct
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 01/07/2019
Product matched in the decription but not in the image posted on the site. Also the shipping charges were carucce. Other than that very good experience.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 27/06/2019
Huge offer and sorted x categories. Shipping time however too long and lack of any update on shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
T0ujouts satisfied with 1001 maquettes Except last order made June 13 and delivery scheduled June 26 May be a little lo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2019
My order was placed on June 11, 2019. Delivery was promised in 2 to 4 working days. I was therefore confident I would have it for Father's Day. To be sure I even paid a supplement to be delivered faster by Colissimo. Big disappointment because the product was finally delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2019
Delivery too slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2019
Well-prepared packaging for shipment. However, the packaging for the plane had already been opened (i.e. sent to someone's home) and very badly resealed. Inside there was some broken polystyrene (I don't think you check your returns!) and, of course, parts that hadn't been put in their slots. Finally, the glue tubes were unusable, so I had to buy new ones. In fact, when I buy something new, I'd like to have something new, not an art object.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2019
I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I'm not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems
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Verified Buyer
Rating: 3 out of 5
following a purchase from 17/06/2019
I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I’m not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 17/06/2019
Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise it would have been 5 stars.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2019
The positive side of your site is that you offer brands that some of your competitors don't. The negative side is that the prices are much too high.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/06/2019
Good products and fast shipping across the pond.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2019
An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2019
Good selection but long shipping times (over 3 days just for the site to send my order).
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Verified Buyer
Rating: 3 out of 5
following a purchase from 08/06/2019
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Response from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
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Response from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 07/06/2019
The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/06/2019
no issues whatsoever. Happy customer.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2019
No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2019
I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 29/05/2019
Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.
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