Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, the only small flaw is that there is no painting on the model when you order it, so you have to wait. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2018
not the best in delivery!
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 15/05/2018
After 20 days I have not received anything . Only one communication after my requests with a very stupid answer that smacks of an apology . I will take legal action against these pseudo sellers Continue to publish lies . In the reply sent.a.ma it talks about a technical error on the part of your shipping department . I take legal action I do not intend to lose 75 euros .
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2018
I'm sorry that the order preparation time is so long, almost a week. What's more, the box is huge for two small boxes - huge volume = very high international shipping costs. No personal note in the box either, even though this is done almost everywhere. You can feel that the boxes have been put in the box and that's a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2018
The best thing for you to do right now is to lower all your models to 25%. I wanted to order a Bismarck, a German battleship. But looking at other sites, the same box was 10EUR less.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
Can do better as packaging In my last order (small pot color maquette) I was missing a packaging orve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
The delivery took a long time and there was no news for several days, but the quality of the product was exceptional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2018
At least wait until I have received my order for 152018 because 1252018 I am still waiting??? please consult me later for a complete opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2018
purchase orders take a long time to arrive .... I'm a bit disappointed ....
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/05/2018
As always the product without problems and well packaged. The but it has taken 2 weeks for the order to arrive since I placed it. And the price is a bit high. Even so I will continue to buy from
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2018
Delay a little long due to lack of stock.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/05/2018
Delivery is slow and expensive response… Delivery is slow and expensive response to Emails slow will not use these again.
Response from 1001hobbies
Dear customer, Your order was sent on the 27/04/18, 1 working day after you placed your order, and delivered on the 08/05/18. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2018
Delivery is slow and expensive response... Delivery is slow and expensive response to Emails slow will not use these again.
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Response from 1001hobbies
Dear customer, Your order was sent on the 27/04/18, 1 working day after you placed your order, and delivered on the 08/05/18. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
Products conform but delivery too slow in my opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2018
The kit arrived crushed in a padded... The kit arrived crushed in a padded bag. Some minor damage to the kit parts. Disappointing!
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Response from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
The kit arrived crushed in a padded… The kit arrived crushed in a padded bag. Some minor damage to the kit parts. Disappointing!
Response from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2018
Products conformed and delivery time respected, but the items were stacked one on top of the other without any protection in a cardboard-type pouch. Some of the products were made of glass, which could have been shattered if delivered in a glass container.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2018
The products arrived quickly and were... The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.
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Response from 1001hobbies
Dear customer, Thank you for your message. We try our best to keep the shipping costs as low as possible, however as we ship from France, the costs are higher than for a domestic shipping. We remind you that shipping is free for orders above £39. Best regards, Customer service 1001Modelkits
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Verified Buyer
Rating: 3 out of 5
following a purchase from 21/04/2018
The products arrived quickly and were… The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.
Response from 1001hobbies
Dear customer, Thank you for your message. We try our best to keep the shipping costs as low as possible, however as we ship from France, the costs are higher than for a domestic shipping. We remind you that shipping is free for orders above £39. Best regards, Customer service 1001Modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
bonjour pour cette premiére commnde (test)...la livraison a été trée longue la marque de cette maquette n'est pas la meilleure je suis habitué a faire mes maquettes chez d'autres marques russe et allemande 1 commande livraison trés longue....maquette mal découpé trop de barbe ....piece manquante demi-barque ....manque le pavillon russe....piece fragile cassé......I know you're not in the parcel as the box is a bit cracked it must be an old model the parcel received was well protected and well packaged neanmonis I would recommend 1001 maquettes if the models interest me thank you for the catalog I would like to specify that I model boats and submarines recent and old only cordiale
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 20/04/2018
Processing time from online order to dispatch is quite long at 6 days. Then there was another very long delivery time. I ordered online on 5.4. the shipment was sent on 11.4. and I received it on 19.4. That's definitely too long for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2018
Not the best service experience I've had There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good, but didn't solve the issue. His suggestion was to create an account and try again. I did this, successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number, but this also never happened. The kits arrived after 1 week.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience caused by this technical issue. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/04/2018
Not the best service experience I've had There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good, but didn't solve the issue. His suggestion was to create an account and try again. I did this, successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number, but this also never happened. The kits arrived after 1 week.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience caused by this technical issue. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2018
After I placed my order, I made a mistake. I had ordered glue and 3 jars of paint mix, but I received 2 jars in the first package. Following this, I replied to the satisfaction documentation, stating my problem and pressing the""I would like to contact the team; obviously it didn't work the first time. I had to contact them again to get the jar back. There seemed to be a problem with the parcel as the team did scan the 3 jars but 2 jars arrived. Otherwise a good site with plenty of choice and very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2018
A single photo of the model with two different-colored pieces on it, one blue and one yellow. A yellow one arrived. Good quality model (especially at this price) but more precise information would have been appreciated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2018
the delivery date was not met
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/04/2018
Delivery has not yet arrived
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2018
Price of models offered much higher than average: example the model I ordered the flak 36 north african scale 135 tamiya on the site 1001 maquettes costs 61 € while on Amazon which is not a site listed for models it costs 34 € is 27 € difference.I do not understand this d
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
A week's delivery seems like a long time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2018
An order placed on February 02 and delivered on March 29 could do better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
On the Internet page it is marked sold by 24 and the price is not indicated per unit. Watch out for the trap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2018
I recently ordered the items French Napoleonic Horse Line Artillery HAT8039 and French Heavy Ambulance HAT8104. Neither of these items comes with a leaflet recommending the colors to be applied. How to rem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2018
dELAY BETWEEN ORDER AND DELIVERY TOO LONG
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2018
delivery time too long. products marked as being in stock but for which I waited more than 2 weeks to receive them
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2018
Wide range of products, but order processing time far too long. Please note that you are competing with Amazon.... For some items I preferred to go through Amazon simply because of the delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2018
PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!
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Response from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/03/2018
PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!
Response from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 23/03/2018
Good processing Quality also ok. But the gears are not available individually. I only needed one but had to buy 4. The delivery time is really too long. The whole thing took 2 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
Delay too long. Expensive site after placing my order (unfortunately) I found the same items 40% cheaper.
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