Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 682 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2018
A single photo of the model with two different-colored pieces on it, one blue and one yellow. A yellow one arrived. Good quality model (especially at this price) but more precise information would have been appreciated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2018
the delivery date was not met
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/04/2018
Delivery has not yet arrived
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2018
Price of models offered much higher than average: example the model I ordered the flak 36 north african scale 135 tamiya on the site 1001 maquettes costs 61 € while on Amazon which is not a site listed for models it costs 34 € is 27 € difference.I do not understand this d
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2018
A week's delivery seems like a long time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2018
An order placed on February 02 and delivered on March 29 could do better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2018
On the Internet page it is marked sold by 24 and the price is not indicated per unit. Watch out for the trap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2018
I recently ordered the items French Napoleonic Horse Line Artillery HAT8039 and French Heavy Ambulance HAT8104. Neither of these items comes with a leaflet recommending the colors to be applied. How to rem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2018
dELAY BETWEEN ORDER AND DELIVERY TOO LONG
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2018
delivery time too long. products marked as being in stock but for which I waited more than 2 weeks to receive them
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2018
Wide range of products, but order processing time far too long. Please note that you are competing with Amazon.... For some items I preferred to go through Amazon simply because of the delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2018
PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!
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Response from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/03/2018
PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!
Response from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 23/03/2018
Good processing Quality also ok. But the gears are not available individually. I only needed one but had to buy 4. The delivery time is really too long. The whole thing took 2 weeks.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
Following the loss of a parcel from the post office, 1001 maquettes undertook to replace the order within a timeframe that was a little long for my taste, as was the processing of the order, which was also a little long, taking 8 to 10 days despite the availability of items + the shipping time, which is a shame for items that are available. Apparently it's not the first time that parcels don't arrive at their destination. isn't it better, with the deplorable and catastrophic service and the repeated thefts from the post office, to ask for a delivery against signature on receipt? or better to change the method of shipment. the 2nd delivery was made by parcel relay to avoid a 2nd loss or theft from the post office. The cost of the operation, 6.90 for the shipping charges added to the 7.90 (postage) for the 1st shipment for an order of €26 ...., is a bit expensive for a parcel to be delivered 7 weeks after the order has been placed. Management of this crisis acceptable, but delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
Delay too long. Expensive site after placing my order (unfortunately) I found the same items 40% cheaper.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 22/03/2018
Quality paint at a great price.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 22/03/2018
Easy to order. Good range of products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Sent back a wrong canopy mask and asked... Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.
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Response from 1001hobbies
Dear customer, We can't find any emails sent from you. Please send us all information about this issue by email to the following address: [email protected] Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
Have not received order Have not received order. Have not received an answer to my question about how long it could take to receive it.
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Response from 1001hobbies
Dear customer, You should receive the order very soon. Please contact us again in 5 days if you still have not received it. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
A little too long to receive orders
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2018
For a first order I found the time a bit long between the finalization of the order and the shipment of the coli.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 22/03/2018
Sent back a wrong canopy mask and asked… Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.
Response from 1001hobbies
Dear customer, We can't find any emails sent from you. Please send us all information about this issue by email to the following address: [email protected] Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 22/03/2018
Have not received order Have not received order. Have not received an answer to my question about how long it could take to receive it.
Response from 1001hobbies
Dear customer, You should receive the order very soon. Please contact us again in 5 days if you still have not received it. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2018
GOOD PROCESSING OF THE ORDER BUT THE PRODUCT ARRIVED LOOSE IN THE BOX AND WITHOUT A LIMITED SERIAL NUMBER THANK YOU FOR YOUR REPLY
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2018
Very happy with my purchases for my husband, who is passionate about re-enacting scenes from the 3945 war. The only downside was the delivery time (delivery scheduled between March 9 and 13, delivered on the 17th). But it was worth the wait. I recommend your
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2018
delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order
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Response from 1001hobbies
Dear customer, Your order was sent on the 07/03/18, 1 working day after you placed your order, and delivered on the 14/03/16. This delay corresponds to the information on our website. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 15/03/2018
delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order
Response from 1001hobbies
Dear customer, Your order was sent on the 07/03/18, 1 working day after you placed your order, and delivered on the 14/03/16. This delay corresponds to the information on our website. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Very good products, but for the HOBBY BOSS brand, it's a shame that the assembly instructions are not translated into French.moreover, when parts are faulty or missing - always for the same brand - it takes a very long time to receive them.I've been waiting three weeks for two broken parts and one missing part.1001 maquettes, on the other hand, is very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
very slow delivery
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/03/2018
Thank you great service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2018
TOO LONG Order placed and paid on 28-02-2018 Received on 12-02-2
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Verified Buyer
Rating: 3 out of 5
following a purchase from 12/03/2018
the paints are just what i wanted and the model looks great many thanks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2018
Delays too long compared to what is announced.impossibility to connect to the site even with the password provided.telephone contact difficult.I will seek another site for my maqu
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/03/2018
The announced shipping times were not adhered to and the shipment of the goods notified by email actually only took place three days later. There was nothing wrong with the items delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Disappointed with the size of the modelnot the one indicated on intern
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/03/2018
Very Good Service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/03/2018
on the plus side I was able to find a… on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5
Response from 1001hobbies
Dear customer, The product was not in stock, it was available but had to be resupplied. This is what allow us to have a very wide range of products. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2018
on the plus side I was able to find a... on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5
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Response from 1001hobbies
Dear customer, The product was not in stock, it was available but had to be resupplied. This is what allow us to have a very wide range of products. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2018
Order incomplete. Delivery time very lo
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