Customer reviews of 1001hobbies

Following the loss of a parcel from the post office, 1001 maquettes undertook to replace the order within a timeframe that was a little long for my taste, as was the processing of the order, which was also a little long, taking 8 to 10 days despite the availability of items + the shipping time, which is a shame for items that are available. Apparently it's not the first time that parcels don't arrive at their destination. isn't it better, with the deplorable and catastrophic service and the repeated thefts from the post office, to ask for a delivery against signature on receipt? or better to change the method of shipment. the 2nd delivery was made by parcel relay to avoid a 2nd loss or theft from the post office. The cost of the operation, 6.90 for the shipping charges added to the 7.90 (postage) for the 1st shipment for an order of €26 ...., is a bit expensive for a parcel to be delivered 7 weeks after the order has been placed. Management of this crisis acceptable, but delivery times

Quality paint at a great price.

Easy to order. Good range of products.

Sent back a wrong canopy mask and asked... Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.

Have not received order Have not received order. Have not received an answer to my question about how long it could take to receive it.

A little too long to receive orders

For a first order I found the time a bit long between the finalization of the order and the shipment of the coli.

Sent back a wrong canopy mask and asked… Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.

Have not received order Have not received order. Have not received an answer to my question about how long it could take to receive it.

GOOD PROCESSING OF THE ORDER BUT THE PRODUCT ARRIVED LOOSE IN THE BOX AND WITHOUT A LIMITED SERIAL NUMBER THANK YOU FOR YOUR REPLY

Very happy with my purchases for my husband, who is passionate about re-enacting scenes from the 3945 war. The only downside was the delivery time (delivery scheduled between March 9 and 13, delivered on the 17th). But it was worth the wait. I recommend your

delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order

delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order

Very good products, but for the HOBBY BOSS brand, it's a shame that the assembly instructions are not translated into French.moreover, when parts are faulty or missing - always for the same brand - it takes a very long time to receive them.I've been waiting three weeks for two broken parts and one missing part.1001 maquettes, on the other hand, is very good.

very slow delivery

Thank you great service

TOO LONG Order placed and paid on 28-02-2018 Received on 12-02-2

the paints are just what i wanted and the model looks great many thanks

Delays too long compared to what is announced.impossibility to connect to the site even with the password provided.telephone contact difficult.I will seek another site for my maqu

The announced shipping times were not adhered to and the shipment of the goods notified by email actually only took place three days later. There was nothing wrong with the items delivered.

Disappointed with the size of the modelnot the one indicated on intern

Very Good Service

on the plus side I was able to find a… on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5

on the plus side I was able to find a... on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5

Although 1001 maquettes has made a good recovery (almost daily order tracking after expressing strong dissatisfaction), this score reflects their inability to offer customers the real picture of their stock... And I'm not the only one to denounce this state of affairs. The money is cashed and you can wait several weeks for the stock to be updated... This is their downside. Another complaint (in comparison with a competitor's site) is their pricing... much higher than the competition's... To be reviewed To be aligned if we want to stay in the competition. Thanks Eric

Two slightly difficult experiences with a happy ending: my orders were for items stocked by 1001 maquettes suppliers and which were out of stock. After exchanging messages with Hugo and a phone call with the same friendly Hugo, my orders were delivered. All in all, very satisfied with the products purchased and the handling of the incident. Correct delivery, perfect packaging. I still have full confidence in 1001 maquettes, which will no doubt be firmer with suppliers where a party is bound by a contract.

All OK But delivery time a bit long

Order incomplete. Delivery time very lo

The quality of the artwork is impeccable. On the other hand, the delivery time was interminable, even though I had purposely paid for an ultra-fast delivery service for a birthday. Very disappointing for the

Ordered a decal sheet for a specific model. Comes with instructions for another model little bad they are found online though....

Hello Delivery time far too long between the order and receipt 10 days some competitors for similar products deliver in 48 h Cd

- On 1301 I placed an order with 2 items + 8 paints. 1st problem: one of the 2 items was unavailable and I had to contact the after-sales service to find out! By the way, it's not easy to find an e-mail address for complaints on the site (a phone number yes, an e-mail address no). - So on 1002 I received a partial parcel with 1 item + 8 paintings. 2nd problem: the item in the parcel wasn't the one I'd ordered! So I had to contact the after-sales service again to send back the wrong item. - On 1501 I received the parcel with the item that was unavailable. No problem. - So today (1802) I'm still waiting for the parcel with the right item. Summary: for a single order 3 parcels with a return, all spread over at least 6 weeks. I would find it hard to recommend your site, even if the after-sales people are reactive.

several times I had to send proof of my transfer

Late delivery sent on the 5th and received on February 13th. Damaged package and a can of paint or

I do not understand why it should take several days between 'order and shipping otherwise everything ok

The goods were ordered a week ago and have not yet arrived, but the email in which I am asked for an evaluation has already arrived ? Where is the mistake? I assume that the goods will be ok because you can't do much wrong, but more than a week delivery time is a lot.

Products as described with top prices. It's a pity that all this is spoiled by a delivery service that is below par: 8 working days is unacceptable.

Very good product. Just a big problem with shipping. I.e.: Order on 2301 Prepare on 2401 Give to the carrier on 2601 (why wait 2 days to give the package and not the same evening) Deliver to the relay point on 2701 For me a loss of 2 days between preparation and shipment in

is sorely lacking in explanation.

Order received in a honeycombed pouch the package was flattened why don't you send the package in a cardboard box . very