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C
Rating: 3 out of 5
The waiting time until it arrives at the address is too long and you also have to pay shipping costs.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 681 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
3 star reviews
Reset filtersA
Rating: 3 out of 5
More attention to packaging when leaving your premises. As Colissimo is not a reference address for your business, the lack of professionalism is obvious. The recruitment method is totally unserious, and Colissimo delivery staff deserve a zÃ
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V
Rating: 3 out of 5
Deliveries are too slow
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A
Rating: 3 out of 5
Complete kit ordered but on receipt the glue was unusable. Too bad!!! Disappointed as it was a gift for m
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A
Rating: 3 out of 5
beautiful model arrived fortunately in good condition but the delivery was not made by hand as announced if the model had been damaged I had no possibility of recourse. Good speed from
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A
Rating: 3 out of 5
I think that accepting an order without having the product in stock, making the customer wait several months without warning him and waiting for him to phone (at his own expense in Paris) from Belgium to get an answer, which seems to me to be curious to say the least, is not acceptable. The least you can do is warn the customer as soon as the order is placed and let him know that he will have to wait etc... If I have understood correctly, I will receive my parcel this Monday!
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C
Rating: 3 out of 5
The shipment took much longer than it was supposed to but otherwise good treatment and the order arrived in excellent condition.
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C
Rating: 3 out of 5
Excellent service and customer service very good. In my opinion the only problem is the price. In my opinion a little high. For the rest perf
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A
Rating: 3 out of 5
Poor shipping service. I found myself having to drive an extra 5 km in a dense urban environment (I won't draw you a picture...). This spoils the impression of service.
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A
Rating: 3 out of 5
Between the order and delivery there are 10 days too long for my taste otherwise for the rest nothing to d
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C
Rating: 3 out of 5
I found the cost of transportation to be expensive.
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A
Rating: 3 out of 5
Still waiting for response in knowing if the contents of the confenzione is complete I sent attached email with photos of the contents from an initial phone call very friendly the next day I had immediately received response with attached pictures of the descriptive sheets of the model I purchased for comparison I responded with the above photos still not having received response
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A
Rating: 3 out of 5
Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c
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V
Rating: 3 out of 5
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Rating: 3 out of 5
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
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Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
A
Rating: 3 out of 5
The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.
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A
Rating: 3 out of 5
Interview with customer service: quick response, delivery not on time. DéÃ
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A
Rating: 3 out of 5
To date I still have not received my order Thank you for your feedback Cdlt
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A
Rating: 3 out of 5
Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by
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A
Rating: 3 out of 5
price too high
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V
Rating: 3 out of 5
Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture
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V
Rating: 3 out of 5
Took a little longer.
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A
Rating: 3 out of 5
Delivery 7 days after order whereas on the order site it said within 48 hours.
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A
Rating: 3 out of 5
Hello I have already sent it. It would be good if the availability of the items mentioned on the 1001 maquettes website could be checked periodically. This would avoid orders being placed without the item(s) concerned being returned within an acceptable timeframe. Cordia
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V
Rating: 3 out of 5
Delivery took a very long time (more than 2 weeks) Communication and notifications were also very sparse, but everything arrived complete and correct.
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C
Rating: 3 out of 5
Good experience I have found products that I could not find elsewhere. As the only discordant note is that it considered that for little value of merchandise shipping costs are excessive.
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A
Rating: 3 out of 5
I'm not here to break 1001 maquettes but I've had bad luck with my order and I'm still waiting to receive it so for a first order it's not easy normally delivered in 48h max 20 euro delivery it's been more than 1 week that I've been waiting.
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A
Rating: 3 out of 5
Parcel arrived 4 days late
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A
Rating: 3 out of 5
quality service good product but expensive compared to the competition.
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A
Rating: 3 out of 5
My paints and thinners were ordered as requested and delivered to the relay point on time. The only drawback was that the thinner jars in the delivery bag were poorly sealed (caps not screwed on all the way) and one of the jars leaked into the bag. Otherwise, there's nothing to say, it's very good, we just need to improve the choice of paint shades, some references are not always available. Thank you
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A
Rating: 3 out of 5
1001 MAQUETTES has a large selection of models in stock at fair prices, and lots of great special offers. Orders are processed very quickly. If you order by COLISSIMO, it's fast, but they have no respect for parcels and every time it's a mess! I've seen a deliveryman crush a parcel to make it fit into the letterbox.
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A
Rating: 3 out of 5
shipping time a bit long
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V
Rating: 3 out of 5
All products delivered promptly. Contrary to the information on the homepage, we paid a high delivery fee.
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V
Rating: 3 out of 5
very long waiting times for shipment
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A
Rating: 3 out of 5
Parcel well received but promise of delivery under 24H whereas I received my parcel more than 72h after the order.
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A
Rating: 3 out of 5
long delivery and small assembly problem compared to the plan. very good product i am very satisfied. i am a beginner.
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Rating: 3 out of 5
too often parcels are announced as arriving at a relay point but..... Nothing, so three trips of 20 km each and a significant increase in costs.
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Rating: 3 out of 5
I am satisfied with my order and it arrived quickly but you should put more glue in the package.
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Rating: 3 out of 5
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
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Response from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
V
Rating: 3 out of 5
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
Response from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team