Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Interview with customer service: quick response, delivery not on time. DéÃ
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2017
To date I still have not received my order Thank you for your feedback Cdlt
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2017
Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
price too high
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/10/2017
Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/10/2017
Took a little longer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2017
Delivery 7 days after order whereas on the order site it said within 48 hours.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2017
Hello I have already sent it. It would be good if the availability of the items mentioned on the 1001 maquettes website could be checked periodically. This would avoid orders being placed without the item(s) concerned being returned within an acceptable timeframe. Cordia
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 03/10/2017
Delivery took a very long time (more than 2 weeks) Communication and notifications were also very sparse, but everything arrived complete and correct.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 28/09/2017
Good experience I have found products that I could not find elsewhere. As the only discordant note is that it considered that for little value of merchandise shipping costs are excessive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2017
I'm not here to break 1001 maquettes but I've had bad luck with my order and I'm still waiting to receive it so for a first order it's not easy normally delivered in 48h max 20 euro delivery it's been more than 1 week that I've been waiting.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2017
Parcel arrived 4 days late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2017
quality service good product but expensive compared to the competition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2017
My paints and thinners were ordered as requested and delivered to the relay point on time. The only drawback was that the thinner jars in the delivery bag were poorly sealed (caps not screwed on all the way) and one of the jars leaked into the bag. Otherwise, there's nothing to say, it's very good, we just need to improve the choice of paint shades, some references are not always available. Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2017
1001 MAQUETTES has a large selection of models in stock at fair prices, and lots of great special offers. Orders are processed very quickly. If you order by COLISSIMO, it's fast, but they have no respect for parcels and every time it's a mess! I've seen a deliveryman crush a parcel to make it fit into the letterbox.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2017
shipping time a bit long
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/09/2017
All products delivered promptly. Contrary to the information on the homepage, we paid a high delivery fee.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 03/09/2017
very long waiting times for shipment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2017
Parcel well received but promise of delivery under 24H whereas I received my parcel more than 72h after the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2017
long delivery and small assembly problem compared to the plan. very good product i am very satisfied. i am a beginner.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2017
too often parcels are announced as arriving at a relay point but..... Nothing, so three trips of 20 km each and a significant increase in costs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2017
I am satisfied with my order and it arrived quickly but you should put more glue in the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2017
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
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Response from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/08/2017
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
Response from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2017
I am very satisfied with your service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2017
Relay point problem with difficulty logging in to change the drop-off location, knowing that the problem notice arrived rather late. On the other hand, nothing to say about the co
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2017
Parcel well received but some components are detached from their support in the pouch and are therefore loose and difficult to identify.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/07/2017
So far, so good and let's keep it that way
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2017
no sms when the parcel arrived quite disappointed i'm sorry but no i was not warned that my parcel was at the poi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2017
I modified my initial order of 2 models the next day by phone, adding a 3rd model which I also paid for. This change was not taken into account immediately because I received a message saying that a package had been sent with 2 models. I had to call and my 3rd model was sent to me in another parcel at no extra cost. Very satisfied with the very good condition of
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2017
a can of paint opened in my parcel.................. the rest is fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Please review my letter addressed to you. It's not your fault, especially, but the chain system must be working properly, otherwise it's very messy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
one parcel out of two is always blocked at customsfor lack of invoicenot later than my last parcel which I've been waiting forblocked for a weekI'm getting fed up!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2017
Shipping took a bit long, then it was impossible to order the same product several times in one order (display out of stock as soon as we put in more than 1), so shipping costs were added and in the end we had to order one item at a time... (or I don't know mea culpa) But all in all, it was fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2017
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/07/2017
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2017
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
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Response from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/06/2017
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Response from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2017
Order received promptly and compliant. I had given my husband a ""Duesenberg"" from ""Monogram"" (plastic and metal) but I had so many problems finding colors that matched the list I found with the assembly plan... Black white no problem, but for red tan brown light brown green silver what a headache! That won't stop me from coming back to you if I need products. If I'd had the chance, I'd have put in 3 Ã
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