Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 681 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2017
I am very satisfied with your service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2017
Relay point problem with difficulty logging in to change the drop-off location, knowing that the problem notice arrived rather late. On the other hand, nothing to say about the co
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2017
Parcel well received but some components are detached from their support in the pouch and are therefore loose and difficult to identify.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/07/2017
So far, so good and let's keep it that way
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2017
no sms when the parcel arrived quite disappointed i'm sorry but no i was not warned that my parcel was at the poi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2017
I modified my initial order of 2 models the next day by phone, adding a 3rd model which I also paid for. This change was not taken into account immediately because I received a message saying that a package had been sent with 2 models. I had to call and my 3rd model was sent to me in another parcel at no extra cost. Very satisfied with the very good condition of
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2017
a can of paint opened in my parcel.................. the rest is fine
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
Please review my letter addressed to you. It's not your fault, especially, but the chain system must be working properly, otherwise it's very messy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2017
one parcel out of two is always blocked at customsfor lack of invoicenot later than my last parcel which I've been waiting forblocked for a weekI'm getting fed up!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/07/2017
Shipping took a bit long, then it was impossible to order the same product several times in one order (display out of stock as soon as we put in more than 1), so shipping costs were added and in the end we had to order one item at a time... (or I don't know mea culpa) But all in all, it was fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2017
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/07/2017
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2017
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
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Response from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/06/2017
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Response from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2017
Order received promptly and compliant. I had given my husband a ""Duesenberg"" from ""Monogram"" (plastic and metal) but I had so many problems finding colors that matched the list I found with the assembly plan... Black white no problem, but for red tan brown light brown green silver what a headache! That won't stop me from coming back to you if I need products. If I'd had the chance, I'd have put in 3 Ã
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2017
delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Availability can be improved: when I ordered an item""in stock"" it was no longer in stock at the time of preparation, which therefore took 4 to 5 days. Otherwise, nothing to say about the information and communication provided to the customer about his order being prepared. The packaging of the parcel was absolutely perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I ordered the model but received it 1 day too late for my birthday.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2017
Very long delivery...discount code impossible to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
Well-protected order, but the delivery time can be improved. In my case 7 jou
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
product conforms to the description on the other hand to pay 6.99€ of expenses of delivery in colissimo to be delivered in 2 or 3 days and to receive its parcel only 6 days after the order whose payment was accepted in the tread I find that more
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package!
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Response from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue: [email protected] Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/06/2017
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package !
Response from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue : [email protected] Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2017
Order placed May 20, 2017 order accepted June 02, 2017 and still no delivery in sight still order in preparation display on the dashboard and the number 01.79.73.68.76 remains unreachable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2017
Customer service took into account my request for refund so ras I think may be recommend one day but only products in stock!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2017
the packaging was a little fragile and suffered some damage at the carrier""Chronopost"" but nothing is broken cd
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2017
Order finally arrived with a slight delay (acceptable). But I could do better: as soon as the parcel was dispatched, it was impossible to track it via Mondial Relay. The link on my 1001Maquette account took me to the web page... of another delivery company (DCPostal) and when I entered the tracking code, I was taken directly to the Mondial Relay page - unknown number! As a result, there was no way of tracking the shipment and no e-mail to inform me that the parcel had arrived. Finally the tracking number started to work, but only when the parcel had arrived (but still no e-mail to inform me). Otherwise satisfied, I'll order again (hoping that the""expeditiontio"" service improves).
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Verified Buyer
Rating: 3 out of 5
following a purchase from 17/05/2017
My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2017
My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
As for the caravel models, I received two straight hulls of the Santa Maria, and the Nina was not packaged, so I don't know if anything is missing. As for the rest, I'm completely satisfied, including with the delivery times. I tried to contact the service by phone to ask them to rectify their error, but I couldn't reach anyone, so I left a message. I'm waiting for a reply so that I can make a definitive decision if the necessary steps are taken, and I'll be fully satisfied with the service. I've just received the two pieces of hull, and I'm fully satisfied with the after-sales service. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2017
impeccable order but the packaging seemed a little too fragile for paint and the cardboard was damaged. Apart from that, it was delivered on time and nothing was missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2017
Bjr. The products and prices are good, but why on earth such long delivery times! The mention""produit en stock expédié sous 2"" seems to me to be a commercial argument without foundation. Products ordered on the 5th (all marked in stock etc...) received on the 13th evening (dispatched on the 13th).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
The time of reception of the parcels is a little long ...about ten days we must be able to do better ...otherwise perfect! Sincerely Daniel SAUNIE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
Products were as ordered and well packaged, but the delivery time was far too long (over 10 days, whereas most websites nowadays deliver their products within 2 to 4 days). Big point to improve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
The 1656 reference I received does not correspond to the one displayed. What's more, HO Siku miniatures take a few liberties with the 1
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
Be sure to include all the necessary documents for delivery abroad, as there is a 20-day waiting period. But otherwise, no s
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
an unfortunate experience product deliverable in 2448h when orderedcontact 15 days later reply: the product is no longer available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
the shipping time is to be reviewed! announced available sent after 3
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2017
A wide choice, no doubt about it, but delivery times can be a bit (too?) long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
Ordered three days late having taken the express mode at 45 euros I find that I am taken for a clown
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