Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

3 star reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2017
delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Availability can be improved: when I ordered an item""in stock"" it was no longer in stock at the time of preparation, which therefore took 4 to 5 days. Otherwise, nothing to say about the information and communication provided to the customer about his order being prepared. The packaging of the parcel was absolutely perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I ordered the model but received it 1 day too late for my birthday.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/06/2017
Very long delivery...discount code impossible to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
Well-protected order, but the delivery time can be improved. In my case 7 jou
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
product conforms to the description on the other hand to pay 6.99€ of expenses of delivery in colissimo to be delivered in 2 or 3 days and to receive its parcel only 6 days after the order whose payment was accepted in the tread I find that more
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2017
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package!
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Response from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue: [email protected] Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/06/2017
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package !
Response from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue : [email protected] Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2017
Order placed May 20, 2017 order accepted June 02, 2017 and still no delivery in sight still order in preparation display on the dashboard and the number 01.79.73.68.76 remains unreachable
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2017
Customer service took into account my request for refund so ras I think may be recommend one day but only products in stock!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2017
the packaging was a little fragile and suffered some damage at the carrier""Chronopost"" but nothing is broken cd
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2017
Order finally arrived with a slight delay (acceptable). But I could do better: as soon as the parcel was dispatched, it was impossible to track it via Mondial Relay. The link on my 1001Maquette account took me to the web page... of another delivery company (DCPostal) and when I entered the tracking code, I was taken directly to the Mondial Relay page - unknown number! As a result, there was no way of tracking the shipment and no e-mail to inform me that the parcel had arrived. Finally the tracking number started to work, but only when the parcel had arrived (but still no e-mail to inform me). Otherwise satisfied, I'll order again (hoping that the""expeditiontio"" service improves).
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Verified Buyer
Rating: 3 out of 5
following a purchase from 17/05/2017
My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2017
My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
As for the caravel models, I received two straight hulls of the Santa Maria, and the Nina was not packaged, so I don't know if anything is missing. As for the rest, I'm completely satisfied, including with the delivery times. I tried to contact the service by phone to ask them to rectify their error, but I couldn't reach anyone, so I left a message. I'm waiting for a reply so that I can make a definitive decision if the necessary steps are taken, and I'll be fully satisfied with the service. I've just received the two pieces of hull, and I'm fully satisfied with the after-sales service. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2017
impeccable order but the packaging seemed a little too fragile for paint and the cardboard was damaged. Apart from that, it was delivered on time and nothing was missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2017
Bjr. The products and prices are good, but why on earth such long delivery times! The mention""produit en stock expédié sous 2"" seems to me to be a commercial argument without foundation. Products ordered on the 5th (all marked in stock etc...) received on the 13th evening (dispatched on the 13th).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
The time of reception of the parcels is a little long ...about ten days we must be able to do better ...otherwise perfect! Sincerely Daniel SAUNIE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
Products were as ordered and well packaged, but the delivery time was far too long (over 10 days, whereas most websites nowadays deliver their products within 2 to 4 days). Big point to improve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2017
The 1656 reference I received does not correspond to the one displayed. What's more, HO Siku miniatures take a few liberties with the 1
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
Be sure to include all the necessary documents for delivery abroad, as there is a 20-day waiting period. But otherwise, no s
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
an unfortunate experience product deliverable in 2448h when orderedcontact 15 days later reply: the product is no longer available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2017
the shipping time is to be reviewed! announced available sent after 3
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2017
A wide choice, no doubt about it, but delivery times can be a bit (too?) long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2017
Ordered three days late having taken the express mode at 45 euros I find that I am taken for a clown
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2017
Navigation on the site is too long for my taste
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2017
Delivery time respected but the glue received does not correspond to the photo on the site and the Tamiya instructions: Only and English and Japanes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2017
Please pay attention to transport as my brush arrived broken and was quickly replaced.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2017
Delayed deliveries. My last order was supposed to arrive between April 12 and 17! and still nothing!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2017
smooth except badly packed parcel received with boss
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/04/2017
package too large without order shimming spoils grapples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
Ordered on 02 04 17 received on 100417 ... In addition, two items do not correspond to my order. In short, I'm disappointed at the moment, I'm waiting to see what the solution to this problem is and to judge the quality of the service.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/04/2017
The product was ordered on 16 Mar 2017 … The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2017
The product was ordered on 16 Mar 2017 ... The product was ordered on 16 Mar 2017 and confirmed for shipping on 22 Mar. I would have expected the product within one week. I received the item on 8 Apr.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2017
Out of stock, even though the website says ""available"".
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2017
The royal sun and the victory (bought many years ago) are the pinnacle of plastic models. It's a pity there aren't any others of this size. I'd be interested.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 21/03/2017
... unfortunately with a very long delivery time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2017
Model sent off without a hitch. Deadline met but painting order difficult and undelivered to date. More than two weeks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2017
Nice site, lots of choice, but shipping takes too long, especially for the price you pay! 9 days when competitors ship in 3 days - you don't have to be in a hurry, and frankly it's a hindrance for others.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 14/03/2017
ordered on 26.2. and paid via PayPal arrived on 14.3. so more than 14 days delivery time goods ok what can you say about 7 pots of Humbrol colors. On the product page it says ""Goods in stock ready for shipment in 24 hours "" Sorry but that's not how it works.
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