Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
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Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 29/05/2016
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2016
You don't put something on sale that you don't have and know you won't get.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/05/2016
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2016
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2016
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2016
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2016
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/05/2016
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/05/2016
Long delivery time
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/04/2016
I am satisfied with the delivery and the goods.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2016
but unfortunately the paintwork leaves something to be desired in visible places
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2016
I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2016
Delivery time too long too bad but wide choice of models
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2016
I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2016
no answer to questions and unreachable by phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2016
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/03/2016
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/03/2016
only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2016
The products are well packaged and arrive correctly. The only problem is the deplorable delay of my delivery. 10 days is far too long. When you compare with other companies who are also from France the delivery time is 2448H maximum. For the rest I'm happy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2016
Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2016
Correct choice and prices, but delivery takes far too long. I thought everything was out of stock even though it was Ok when I placed my order. No apology, no commercial gesture for this inconvenience. Too bad, because this evening seems very complete and tre
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2016
Hello very satisfied with the choice and quality of delivery remains I think to improve the delivery time after acceptance of payment (which is very fast even by check sent the day of the order) for equipment in stock. S
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2016
one of the bruises I ordered has expired or has been improperly stored
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2016
Spray paint ordered on Sunday and still nothing on Friday, even though it was sent to France. It's certainly not their fault but using colissimo these days is a heresy when you see their quality (if I may say so).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2016
Parcel received in good conditionbut inner packaging a little fragile resulting in leaks in the protective caps needles stuck in the caps big loss of
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2016
I ordered several models from 1001 maquettes and they were all delivered in good condition, no problems there. However, there were two models for which I had a problem. One took two months to arrive after we had to send several emails to customer service to point out that it still hadn't arrived, even though we'd been charged. Same problem recently (order dated January 15) and still no delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2016
The 1001 maquettes site is very good in itself, but the delivery time is too long! I'm being asked to rate the site even though I haven't received my last order yet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2016
The site should be improved to refuse orders if out of stock, rather than letting customers pay, especially with the chronopost option, which means an emergency (birthday) to warn several days later that the item is out of stock.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/02/2016
takes to long too get takes to long too get
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2016
takes to long too get takes to long too get
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 17/02/2016
Too much time elapses between the communication of ""Parcel shipped"" and the tracking number ( e.g.: shipping date 12022016 to today 17022016 I have not yet received the tracking no.). Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2016
Nothing to complain about in terms of products, packaging or communication. Everything is top-notch. But delivery times are far too long: at least 3 days before sending the goods, then a short week to receive everything, i.e. a total of more than 10 days for 3 small pots of paint.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2016
first order a product is not in stock although it was available for purchase. compensation of a purchase voucher. second order with an equivalent product but which obliges to buy a model. The order is validated (after contact?). But the post office misdirected the parcel and I'm on hold. I hope this adventure ends well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2016
I received my order but my REVELL plasto tube was chewed up and damaged in transit, which is a shame as it would have been wedged or stuck to the wall of the car.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2016
it's the 1st time I order but the model is not explained in french for the assembly and the paper had to stay in the sun or the model is old
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2016
The tubes of glue were completely empty and dry. We had to buy some .my son was
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 22/01/2016
I bought a Fieseler Storch in 1/32nd scale at a great price and the product is also first class. There is nothing to complain about! Unfortunately, however, I only received my tracking number after some time despite the fact that the goods had supposedly already been dispatched a few days ago (according to the system). I had several queries and only received a reply to a single email, which also seemed rather automated. No one is available on their hotline (Berlin area code 030) at any time and they never called me back! So the communication is in serious need of improvement!!!
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/01/2016
I buy very often onlined from Czechoslovakia for example within 1012 working days I have the goods......here since January 5 (order and payment date)they write to me that they are waiting for their supplier to deliver the kits I ordered:Other online stores have the stockand the sitealways updated. I don't doubt their good faithhave nice merchandise but ....when do I get the stuff?
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