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Rating: 3 out of 5
The order was placed on 607. Still not delivered on July 15! Should probably do a better job of letting people know the TRUE delivery time.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 679 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
3 star reviews
Reset filtersV
Rating: 3 out of 5
Shipping They have the item I'm looking for but take far to long to ship and deliver.
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Rating: 3 out of 5
Shipping They have the item I'm looking for but take far to long to ship and deliver.
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Rating: 3 out of 5
The boxes were floating in a cardboard box that was too big and had too little cushioning. The post office had put tape around the boxes because the tape was insufficient and we could have easily removed a model box. Otherwise, the selection is very interesting and the promotions sym
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Rating: 3 out of 5
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
V
Rating: 3 out of 5
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
C
Rating: 3 out of 5
All correct but there is room for improvement in the preparation and shipping of orders. 12 days in the preparation plus another 7 days of shipping total almost 20 days to receive an order with a weight of 16 kg.
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Rating: 3 out of 5
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
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Rating: 3 out of 5
it's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
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Rating: 3 out of 5
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
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V
Rating: 3 out of 5
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
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Rating: 3 out of 5
impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
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Rating: 3 out of 5
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
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Rating: 3 out of 5
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
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Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
V
Rating: 3 out of 5
#NOM?
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V
Rating: 3 out of 5
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
V
Rating: 3 out of 5
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
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Rating: 3 out of 5
You don't put something on sale that you don't have and know you won't get.
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Rating: 3 out of 5
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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V
Rating: 3 out of 5
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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Rating: 3 out of 5
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
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Rating: 3 out of 5
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
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Rating: 3 out of 5
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
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Rating: 3 out of 5
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
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V
Rating: 3 out of 5
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
C
Rating: 3 out of 5
Long delivery time
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V
Rating: 3 out of 5
I am satisfied with the delivery and the goods.
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Rating: 3 out of 5
but unfortunately the paintwork leaves something to be desired in visible places
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Rating: 3 out of 5
I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro
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Rating: 3 out of 5
Delivery time too long too bad but wide choice of models
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Rating: 3 out of 5
I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.
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Rating: 3 out of 5
no answer to questions and unreachable by phone.
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Rating: 3 out of 5
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
V
Rating: 3 out of 5
Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
A
Rating: 3 out of 5
only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products
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Rating: 3 out of 5
The products are well packaged and arrive correctly. The only problem is the deplorable delay of my delivery. 10 days is far too long. When you compare with other companies who are also from France the delivery time is 2448H maximum. For the rest I'm happy.
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Rating: 3 out of 5
Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.
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Rating: 3 out of 5
Correct choice and prices, but delivery takes far too long. I thought everything was out of stock even though it was Ok when I placed my order. No apology, no commercial gesture for this inconvenience. Too bad, because this evening seems very complete and tre
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Rating: 3 out of 5
Hello very satisfied with the choice and quality of delivery remains I think to improve the delivery time after acceptance of payment (which is very fast even by check sent the day of the order) for equipment in stock. S
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Rating: 3 out of 5
one of the bruises I ordered has expired or has been improperly stored
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