Customer reviews of 1001hobbies

the products and assortment are great cm the customer service only problem a long waiting time .... I will definitely buy from the site again with that in mind

As far as the products are concerned, nothing to complain about. However, I had chosen express shipping (which cost me 15€ excessive more than the order itself) to have in any case a delivery after more than a week. I believe that 1001 models should better evaluate the relationship with logistics discriminating element for Customer satisfaction. Cordial greetings. Alessio Santoni

Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

Regular consumer always very satisfied but a small remark on a last order Product displayed in stock but not delivered. No further information

On the last order, a 10500 euro metal model plane, there were two miniature dents. You say they're insignificant because they're miniature, but on a silver 172 scale plane they're obvious. I refused your offer of a 5-euro reduction because that's not the problem, and I think you've understood that. When the metal is pressed, the mold must be perfectly clean of all impurities. Thanks po

Correct packaging but shipping a little slow. A mail departure on Wednesday for an order placed on Saturday morning is a bit long. Especially when you make the effort to pay for a ground parcel.

delivery too long despite colissimo article ordered on june 11 and delivered to home on june 25

For the fact that the items were delivered from Paris to Saarbrücken, they arrived surprisingly quickly. The many emails documenting every little step of the processing were sometimes annoying. The packaging for the color tins consisted only of a large bubble envelope in which the tins had a lot of space. Fortunately, only one tin opened and the good quality of the envelope prevented a bigger mess. So there is still room for improvement.

sorry but still nothing received to date. ????? what's going on? Cdl

Order placed on 280515 with confirmation of delivery between 0106 and 0306. As of date 1006 still nothing. Invoiced for Colissimo but sent by Colieco, which in terms of price and delivery time is not quite the same thing. As an indication, an order placed in the middle of the afternoon with an English site is dispatched the same day and received 3 days later at the most, with shipping costs that are hardly more expensive. Without

Share my opinion honestly? I very often receive emails from your p""gain 10% this 10% that""...I'm not in the habit of systematically buying as soon as there's this kind of promotion. Compulsive buying... But the day I need equipment, there's no more promotion, just the basic price. What's worse? The very next day I receive a no""10% on your next order"" ! It's also fair to say that your prices are well above average. Well, as I never have any special offers, I compare.... Why not if you can get people to buy. And it works because I'm a customer. But it takes a long time to receive orders. Fifteen days to receive four pots of paint and a sheet of decals that you had in stock ... For the total price is far too long! If you ask me, I don't think I'll be a customer any more. Now I finally know that this review won't last long: I've hardly read it yet!

Cans of paint in a slightly torn bubble envelope. A longer delivery time because the Colissimo option was not taken into account (Coliéco). My opinion is therefore mixed. However, the site acknowledges its errors and offers free shipping on future orders. To be continued before passing judgment on the em

Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

I merely placed an order and let's just say everything went well. It arrived a few days late and the package that contained the box was almost all sketchy besides the fact that it was left in the stairs of my apartment building without being called or notified.

I am completely satisfied with the goods, the store system and the actual ordering process. I couldn't find the goods here in Germany in such a complete form in any other store, which is why I chose this store, which was unknown to me at the time. You constantly receive status updates about your order, which is very good in principle, but sometimes also quite pointless, up to three times a day and then such meaningless information as ""will be shipped soon"". You can save yourself that if you use meaningful and sensible statuses because as a customer I am not interested in the fact that ""soon"" (when??) will be shipped and then days go by until something finally happens! As a customer, you wonder whether the parcel is already waiting in the corner somewhere. Receipt of the order - order processed - outgoing mail - that would be enough. In addition, the delivery time of 12 (!!) days for goods that were in stock was unfortunately far too slow by today's standards. I have even received goods faster from the USA and Japan. Within Germany, goods in stock should be dispatched on the next working day but no later than the day after next, i.e. they should reach the recipient in around 3 - 5 days. Anything else is simply out of date and not professional.

Very bad experience concerning my order. I waited three weeks for my parcel and it took me several emails to be informed of the progress of my order. I was given a tracking number that was totally unusable. So for the moment I don't recommend this site, but I'll try the others and compare. It's also possible that there was a problem, in which case he could have told me.

Adding miniatures when you are a model site. Slt I find ridiculous that you associate miniatures with models to assemble I am disappointed with my last purchase. I still haven't had a reply to my complaint e-mail of last week. My only positive point is the diversity of the models.

well received my parcels but the shipping to my home a little long.15 days to receive them! I received my 2 parcels at the same time although I had ordered them a week apart.

There's a real problem with our promotions. In fact, they regularly mention ""free shipping"" with a minimum purchase of 89€. The trouble is, it seems to work only for orders within France. Why not grant the same advantage to foreign orders, in proportion to the rates applied in France?

The birthday present was delivered on time, thank you very much. Unfortunately defective! The plants cannot be attached. -(( Any kind of contact by phone or email is failing which makes me unhappy. Therefore, if you can initiate it, please contact me urgently.

Items in stock but delivery in over a week ...other sites deliver with colissimo in 48h for the same price...

I have just received a RONDOMODEL model. It's a pity that there are no instructions in French. Personally, I don't have any problems with this, I'm happy with the sketches, but is this the case for everyone? As the model hasn't been assembled yet, I can't give you my opinion. First observation: a lot of burrs on the parts, which once cleaned are in good condition.

It's a good site but the delivery times are confusing. The layout has many faults, but overall it's a good site. Even if the orders ta

The site is simple and easy to use. I ordered a Lockheed AC-130H Spectre for my son but I couldn't find the list of paint cans to buy. On the site there are a lot of suggestions, but I don't know if it's for models in general or for this one in particular... D

good products good prices good times not always met relatively to what was stated

The goods were complete and in excellent condition, but unfortunately the delivery by the parcel carrier was catastrophic. We only received our parcel after repeated requests and many phone calls... :-(

GOOD PRODUCT GOOD PRICE GOOD TRANSPORT VERY BAD MANY DAYS LATE TO BENIDORM 03502 ( E )

THE + : - A very wide choice of models, including rare brands. THE -: - Poor product descriptions and scale errors. - Sloppy packaging for fragile resin-type models. - Overall high prices. - coupon code (free shipping) sent by Email qui marc

if possible, to include documents such as delivery notes on the order.

Earlier this week I bought 4 cans of model paint and I'm still waiting for delivery.

the order was processed quickly - the parcel was tracked and delivered on time - on receipt the parcel was damaged, but I scoured it anyway - on opening it turned out that one of the model's fins was broken, and I had to glue it back in place. The forwarder (colissimo) didn't take much care of the parcel, but the model's packaging was too light for this type of model (the model touches the cardboard directly, without any protection, especially on the front - this is unacceptable!) I'm quite surprised by the packaging, and you could have taken more precautions. So I have mixed feelings about this purchase. I had another purchase in mind for the same kind of model, but I'm reluctant to buy on the internet, as I'm a very good buyer.

slow prepa on the other hand ok delivery may be bad order tracking

model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

evaluation impossible parcel not received to date

I preferred it when there were pages in the figurines category at the 172nd and for the other sizes too we knew which page to go back to when we had added a box of figurines to the basket whereas now we have to click again on the category and the desired size the time to receive a parcel is perhaps a little long there are also figurines that are not in stock and that we would like to be able to buy otherwise it remains a very long delay.

good and rather fast but their product description is wrong eg I ordered a car marked scale 143 but I received the car scale 124 so be careful

I ordered two trumpeter showcases that were supposed to be in stock, and after several weeks I received one showcase. No big deal, I was given a credit note for the second display case (which was not available). I ordered it as soon as it was available, the price wasn't the same and I had to pay postage a second time. I would have liked the postage not to have been charged to me, as I was not responsible for the non-delivery when I placed the order.