Customer reviews of 1001hobbies

For some time now there have been major problems on the site: the page keeps""unhooking"" (upwards or downwards) which makes it very difficult to select products by ticking the boxes with the mouse Should USERS and BUYERS notice this?

Order arrived on time but not complete

No stock level on your items on your site. Too bad all the other sites mark the stock level under each item. You sell and you take the amount without knowing if you have the article requested by the customer and if your partner doesn't have it either! what do you do? (credit note or refund) the customer is bound to be very disappointed. When we want to unsubscribe from your mailings on promotions or other it's all in Englishbravo!!!! Sincerely, I don't think I'd recommend your site to a friend. Acceptable experience but I wouldn't do it again.

Command and material set up in command excellent and very wide choice. Unfortunately, I haven't received the package yet so I can't finish the evaluation but I hope it is an inconvenience that can be resolved soon.

Ordered on 0509 delivered on 1909 for products in stock it's a bit long. Neat packaging

good offer (free shipping) reasonable prices (not always the case!) but too long delay between payment and delivery (12 days)

leaking bottle I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

leaking bottle I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

They did not send me the tracking number nor did they reply to the message I sent them through their website. Otherwise order received in the time indicated correctly packaged and without any damage.

It took a little while. I get my packages sent from the USA faster! The excuse that suppliers have trouble supplying is pathetic. When you sell online you need stock! Otherwise I received what I had ordered and in good condition (which is not always the case with some poorly designed sites). What's more, the prices are right, so overall it's a good deal.

tres bonne replique mais la poste nul a c---r j'étais absent le faccteur a donnè mon colis a un voisin ce qui et était marqué sur le papier et....... c'était le numero 15 et moi le 13 je l'a recuperè 1 semaine apres j'ai eu du bol de recuperer sinon perdu de

a little long to receive my parcel but nothing else to say

Around 80 euros for a wooden bridge that the letter carrier has to abuse to get it into your letterbox... Perhaps in future it would be wise for the site to mention the fragility of the parcel and above all for it to be rigid enough to prevent folding. Thank you and see you soon.

I was happy to find a product that was almost impossible to find on your site. Unfortunately, the description turned out to be wrong and in the end it's the same as everywhere else, which is a pity. Delivery times are relatively long compared with the competition, but the site remains relatively secure.

I ordered varnish and decals and everything arrived in an envelope with bubbles. ...the decals have suffered (folding, damage to a decal ...) the least I could do would be to slide the decal board between 2 sheets of cardboard, which would avoid, in my opinion, the deterioration of these somewhat sensitive boards.

First buying experience on 1001 models unfortunately not entirely satisfactory. The order placed (and paid for) on Sunday, July 6 arrived on Friday, July 25 despite the fact that all of the products ordered were marked as available except for 1 listed as in stock and shippable in 4-6 days. After about 10 days of waiting an email informed me that such product first delayed and then unavailable would be cancelled from the order its cost was returned to me in the form of a voucher for a later purchase (would have been more welcome the money back but so be it). Finally on the 17th the package is shipped the tracking number I receive only on the 24th (it tells me that on the 23rd the package left France was taken over by a courier) but by now it is of no use since it arrived on the 25th and mysteriously also contains the product unavailable! Just as well even though by now I had ordered it and received it (in three days!) from England. Positive sides: - lots of products that can be ordered - with sales you can find nice models at good prices. Negative sides: - standard shipping and delivery times too long even unnerving in case of temporary hiccups - though not the company's fault - in the delivery of the products - automatic communications via site account or via email unclear and often late - packaging definitely improvable considering the fragile and expensive nature of the goods handled.

Much too long delivery time even as a regular customer delivery only against prepayment .

delivery conformed to order but with a 13-day delay between order and delivery ....2 out of 3 items offered were not available from suppliers. This should be indicated when ordering from the online catalog.

Price a little expensive delivery well protected but a se mine of delay on the other hand super ch

this is the first order I've placed with you because I usually buy from oupsmodels. The difference with them is that in 2 days I have the equipment and the prices overall are 2x cheaper, so it's up to you to decide, Cordia.

Order received perfect! However, shipping time too long (3 weeks instead of 9 days).

Hello, I still haven't received my order, which left FRANCE TO FRANCE 4 days ago, whereas I ordered other model airplanes in South Korea and received them in 3 days. What's wrong?

The products and packaging are perfect. However, the delivery time is really long (10 days). This point needs to be improved.

I will definitely make more purchases in the future hoping to avoid some misunderstandings that have arisen over payments

It doesn't seem normal to me that they take a week to prepare an order for an object and then add to that the week it takes to ship it. And I needed it for a gift.

Good but delivery times a little too long

Two weeks to receive the order. Little or no information during the process. There is no way of knowing if the product is in stock or not, so you buy blindly, since at no time do they inform you, I guess so that you don't refuse. There is also no tracking of the shipment by the courier company. In short, there is room for improvement at all levels.

Hello I made an initial purchase from you in complete confidence. On arrival I have a broken item, so I'm disappointed. I think that some fragile items should be more protected. Otherwise the rest is fine. Cord

There's no doubt that n1001 Maquettes offers a wide choice of products, from hardware models to various products (paints, glues, etc.). However, order processing could be improved. For example, for a payment accepted on 2305, I received a message the same day announcing that the order had been processed, then three messages on the 29th and 31st announcing that the order had still not been dispatched due to a product backlog. It was only on 0206 that I received the dispatch message. At no time was I told what the missing product was, what the expected delay was, nor was it suggested that I give it up or replace it with something else. In short, a beautiful catal

Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

I find that the delivery time is not respected the package arrived opened fortunately that the objects were not damaged ...... on the other hand the models were in conformity with what I had

EXCELLENT NAVIGATION OF THE SITEFACILITY OF CHOICE EDI CONFRONTORIPETOTEMPI WAITING TIMES A BIT LONG

Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but... I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal's resolution center. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them......

Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but… I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……

good site but needs improvement in speed

I placed an order with them and a week ago I received a different material at my home than the one I had purchased. In the last week I have sent them two emails explaining the incident and they have not even answered me.

THE PROBLEM WITH ""CHRONOPOST"" IN COMPARISON WITH THEIR CONCURENT IS THAT CHRONOPOST DOES NOT CALL THE CUSTOMER AT ALL??? I WAS AT HOME THE DAY AND TIME CHRONOPOST CAME BUT THE DRIVER ONLY PUT THE NOTICE IN MY MAILBOX!!!!

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.