Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 4 and 5 stars

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Valerie B.
Rating: 5 out of 5
following a purchase from 06/03/2024
Figurine that my son had and which completed a collection. Unfortunately it broke and I could only find it on 1001hobbies . Thanks
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Frédéric A.
Rating: 5 out of 5
following a purchase from 28/03/2024
Perfect. Everything's fine.
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José Luis G.
Rating: 5 out of 5
following a purchase from 28/03/2024
ALL RIGHT
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Response from 1001hobbies
Dear customer, We are in the process of clearing our backlogs to get back to normal service. If you have any problems, please contact our customer support email. We will help you as much as possible. Best regards!
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Jean philippe D.
Rating: 5 out of 5
following a purchase from 28/03/2024
attentive and on-time delivery
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gerard B.
Rating: 5 out of 5
following a purchase from 28/03/2024
fine
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Marc D.
Rating: 5 out of 5
following a purchase from 28/03/2024
Very clear site. Lots of products, precise explanations. Fast, well-protected delivery.
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Henri F.
Rating: 4 out of 5
following a purchase from 28/03/2024
Very good
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Antonino M.
Rating: 4 out of 5
following a purchase from 02/03/2024
Delivery on time. Possibility of tracking. goods arrived undamaged. Packaging to be improved. The boxes of the kits are poorly "protected" inside the package. Other online model stores ship in sturdier boxes and place material inside the box containing the kits that protects the contents.
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Response from 1001hobbies
Thank you for letting us know about your purchasing experience. We are pleased to learn that the delivery was on time and that you were able to track the package throughout its journey. However, we are sorry to learn that the packaging did not live up to expectations. We take our customers' feedback very seriously and will use your comment to improve our service. We will make sure to review our packaging process to ensure that kit boxes are better protected during transport. We understand the importance of delivering products in optimal condition and we will do our best to make sure this happens in the future. We appreciate the time you took to share your comments with us and hope to have the opportunity to serve you again in the future. Sincerely yours,
J
JEAN R.
Rating: 5 out of 5
following a purchase from 12/03/2024
ras .
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Eric D.
Rating: 5 out of 5
following a purchase from 29/02/2024
All clear.
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Miguel M.
Rating: 5 out of 5
following a purchase from 28/03/2024
Everything was perfect. Arrived on time and perfectly packaged. Informed at all times where my order was. Very satisfied.
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Response from 1001hobbies
We are very pleased to receive your message and to know that your shopping experience was satisfactory. It is very gratifying for us to know that your order arrived on time and in perfect condition thanks to our careful packaging process. In addition, we strive to keep you informed at all times about the status of your order to ensure a smooth and seamless shopping experience. Your satisfaction is our greatest reward and drives us to continue working hard to provide you with the best possible service. We sincerely appreciate your confidence in us and look forward to serving you again in the future. Please do not hesitate to contact us if you need any further assistance or have any additional questions, thank you for choosing us and for taking the time to share your feedback with us! Best regards,
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Thierry L.
Rating: 5 out of 5
following a purchase from 28/02/2024
very friendly, clear explanations.
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Christian B.
Rating: 5 out of 5
following a purchase from 21/03/2024
Excellent service. Parcel received before the stated deadline and included the entire order. Completely satisfied
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GEROME M.
Rating: 5 out of 5
following a purchase from 11/03/2024
PRODUCT CONFORMS TO DEMAND FAST DELIVERY
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DAVID B.
Rating: 4 out of 5
following a purchase from 04/03/2024
nothing to complain about except that I was originally charged delivery costs even though I had taken the premium card and my purchase was over 99 euros, but everything was resolved with a later refund, resulting in 80% satisfaction.
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Vincent L.
Rating: 5 out of 5
following a purchase from 21/02/2024
Rarely do we find model kits at -20% -30% elsewhere.
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Vincent S.
Rating: 4 out of 5
following a purchase from 29/02/2024
The products are very satisfactory and deliveries are very fast. The search filters for the choice of paints are missing. The services linked to the starter kit really need to be reviewed: I didn't get the right paints despite receiving an e-mail. If a model requires forests: highlight this information.
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Response from 1001hobbies
Thank you very much for your detailed feedback on your experience with us. We are delighted to hear that you were very happy with the products you received and that deliveries were prompt. Your feedback is invaluable to us and enables us to continually improve our services. We have taken note of your suggestions concerning the search filters for paint selection. We are currently working on improving this feature to make your shopping experience even smoother. As for the services related to the starter kit, we sincerely apologize for the inconvenience you have experienced. We will immediately review and improve our processes to ensure that every customer receives the right products in line with their expectations. With regard to models requiring drills, we will take your suggestion on board and ensure that this information is clearly highlighted to facilitate your purchases. Once again, thank you for your constructive feedback. We are committed to providing quality service and look forward to serving you again in the near future.
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Roland S.
Rating: 5 out of 5
following a purchase from 18/02/2024
Very good, attentive and careful service. I recommend it to others!
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Dan E.
Rating: 5 out of 5
following a purchase from 26/03/2024
Toppie, fast delivery🤙
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Fabrice T.
Rating: 5 out of 5
following a purchase from 21/03/2024
My order arrived intact, well packaged
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Jacques L.
Rating: 5 out of 5
following a purchase from 16/03/2024
I'm very happy with the model, very beautiful and great to build.
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Magali G.
Rating: 5 out of 5
following a purchase from 26/03/2024
1st purchase on this site that I did not know: perfect from the order to the reception! Very quick delivery. I recommend
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that your first shopping experience on our site went perfectly, from order to receipt. Customer satisfaction is our top priority, and we're pleased to see that our speedy delivery was much appreciated. Your recommendation means a lot to us. We are honored by your trust and pledge to continue to provide you with the highest quality service. Please do not hesitate to contact us if you have any further questions or requirements. We're here for you! Once again, thank you for your support and recommendation.
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Willems B.
Rating: 5 out of 5
following a purchase from 18/03/2024
No worries with 1001 hobbies. Package conforms to order, received within a reasonable time.
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Response from 1001hobbies
Thank you very much for your positive feedback on your shopping experience with 1001 hobbies! We are delighted to hear that your package was as ordered and arrived in a timely manner. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations. If you have any further questions or need further assistance, please do not hesitate to contact us at any time. We're here to provide you with exceptional service at every stage of your shopping experience. Once again, thank you for your trust and support. We look forward to serving you again in the near future!!!!
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Jorge Henrique P.
Rating: 5 out of 5
following a purchase from 23/03/2024
Everything was perfect, the package was well packed and the items were in perfect condition, I am really satisfied, I will definitely buy from this store again.
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Response from 1001hobbies
Thank you so much for your kind feedback! We are glad to hear that you were satisfied with your order and found the items to be in perfect condition. Your satisfaction is our top priority and we are happy to know that our commitment to quality and careful packaging was appreciated. We will be more than happy to welcome you back to our store in the future. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you again for your continued support and trust in our store.
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Michel O.
Rating: 5 out of 5
following a purchase from 14/03/2024
++++
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Aleksandar M.
Rating: 5 out of 5
following a purchase from 16/02/2024
You're great, keep it up and more offers and vouchers please!
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gianluca C.
Rating: 5 out of 5
following a purchase from 04/03/2024
great service, reliable and fast.
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Emre B.
Rating: 5 out of 5
following a purchase from 19/03/2024
The purchase through to delivery was simple and uncomplicated, flawless. To the article, this was super detailed and easy to assemble. 1001hobbies is highly recommended. I will be buying more models.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are pleased to hear that you were satisfied with your purchase from us and that the item was super detailed and easy to assemble. Your recommendation means a lot to us and we look forward to assisting you with other models in the future. If you have any further questions or need help, please do not hesitate to contact us. We are at your disposal! Thank you again for your trust and support. Yours sincerely,
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jeff C.
Rating: 5 out of 5
following a purchase from 18/03/2024
very good, received on time, I recommend this site.
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VICENT S.
Rating: 4 out of 5
following a purchase from 01/03/2024
I had been told that some of the models in this order were out of print. (I have been ordering them for two years...and they are not coming, so with 1001 Hobbies it has been very easy and satisfactory.
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Marcel S.
Rating: 5 out of 5
following a purchase from 22/03/2024
Fast and correct delivery, uncomplicated ordering process
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Josep R.
Rating: 4 out of 5
following a purchase from 14/03/2024
everything set correctly, highly recommended, excellent material.
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Manuel E.
Rating: 5 out of 5
following a purchase from 04/03/2024
Everything I have ordered has arrived correctly, therefore, I recommend him as a reliable seller.
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Kurt T.
Rating: 4 out of 5
following a purchase from 17/03/2024
Clear and easy navigation
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Jan J.
Rating: 4 out of 5
following a purchase from 27/02/2024
Sometimes a bit difficult to search through the extensive offerings
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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francois B.
Rating: 5 out of 5
following a purchase from 26/03/2024
impeccable fast delivery in excellent condition but my problem is that I got the wrong scale because I only scale in 1/43 or O
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Bernard J.
Rating: 5 out of 5
following a purchase from 23/03/2024
Fine
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Greet D.
Rating: 5 out of 5
following a purchase from 21/03/2024
Very satisfied with the fast delivery
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Markus L.
Rating: 5 out of 5
following a purchase from 22/03/2024
Everything is fine... Thank you
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Samuel D.
Rating: 4 out of 5
following a purchase from 17/03/2024
The material I received was high quality, but not what I expected. The website needs some work and does not give any details regarding the product and the construction. I was expecting something akin to CubicFun models, no glue, heavy cardboard, snap together, but this is sheets of paper you have to carefully cut yourself and then glue together.
Response from 1001hobbies
Samuel, Thank you for sharing your feedback with us. We're glad to hear that you found the material you received to be of high quality, but we regret that it didn't meet your expectations. Your comments regarding the website and its lack of detailed product information are noted. We understand the importance of providing clear and accurate descriptions to ensure that customers have a proper understanding of the product they are purchasing. We will certainly take your feedback into consideration as we work to improve our website and enhance the product information provided. We apologize for any confusion regarding the construction of the model. Our aim is to provide models that are easy and enjoyable to assemble, akin to CubicFun models. We're sorry to hear that the product you received did not meet this expectation. We will review our product descriptions and ensure that they accurately reflect the materials and construction process involved. If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We value your input and are committed to providing you with the best possible experience. Thank you for bringing this to our attention.