1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Package conforms to order. Ordered in a very busy period, arrived after about 15 days.
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Response from 1001hobbies
Thank you for your return! We're delighted that your parcel is as ordered, and thank you for your patience during this busy period. See you soon for a new order!
M
Marc B.
Rating: 4 out of 5
following a purchase from 02/01/2025
Dommage que ce n'est pas en français tu dois amuser pour traduire
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Response from 1001hobbies
Thank you for your feedback! We understand that the lack of French instructions can be an inconvenience. We take note of your comment and will do our best to improve this in the future. If you need any help with translation, please don't hesitate to contact us!
J
Joren B.
Rating: 4 out of 5
following a purchase from 04/02/2025
Fast delivery. The packaging could be better though. The top was already half loose and I could just see the gundam box lying around.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
S
Stefano H.
Rating: 4 out of 5
following a purchase from 05/02/2025
It is good however sometimes they take a while to ship to Italy, they have a lot of stuff in preorder
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
André B.
Rating: 4 out of 5
following a purchase from 18/01/2025
Delivery takes a bit long (around 8 weeks)but everything arrived well.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
P
Pierre G.
Rating: 4 out of 5
following a purchase from 22/01/2025
The order was delayed, but at all times I was kept well informed of its progress, right up to the final delivery.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Pierre-Jean F.
Rating: 4 out of 5
following a purchase from 30/12/2024
Long delivery, no doubt due to the holidays ...
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Philippe D.
Rating: 4 out of 5
following a purchase from 22/12/2024
Delivery arrived mid-February, and conformed to our order placed at the end of December.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
F
Frank Rolf S.
Rating: 4 out of 5
following a purchase from 22/01/2025
Unfortunately the delivery took a very long time! Apparently the goods are not ordered until you have ordered them yourself. I think that's a shame. But the goods seem to be OK.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
S
Serge R.
Rating: 4 out of 5
following a purchase from 07/02/2025
Good, nothing to complain about. Would recommend.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
J
Jacky L.
Rating: 4 out of 5
following a purchase from 05/02/2025
Problem with broken Tamiya glue cap, strong smell in the package
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Pierre V.
Rating: 4 out of 5
following a purchase from 09/01/2025
nothing to complain about
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
O
Olivier Q.
Rating: 4 out of 5
following a purchase from 18/01/2025
completely satisfied with my purchase, just disappointed to have had to wait a month for a product that was supposed to be available immediately within 24 hours.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
I
Iris G.
Rating: 4 out of 5
following a purchase from 06/01/2025
Clearly arranged, many manufacturers, car brands
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Arjen S.
Rating: 4 out of 5
following a purchase from 19/01/2025
Am very satisfied
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
F
François R.
Rating: 4 out of 5
following a purchase from 01/02/2025
complete order, shipped quickly. Perfect.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
W
Willem G.
Rating: 4 out of 5
following a purchase from 26/12/2024
Satisfied.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Andreas K.
Rating: 4 out of 5
following a purchase from 28/12/2024
Everything ok; long waiting time, but this was announced
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
D
Dario F.
Rating: 4 out of 5
following a purchase from 13/01/2025
There is always a wide selection of good products you are the best company in Europe.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
W
Waschbear T.
Rating: 4 out of 5
following a purchase from 18/01/2025
It was stated with an estimated delivery time of 3-5 days. In the end it was a little over 2 weeks. But it arrived safely and that's the main thing
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
F
Florian K.
Rating: 4 out of 5
following a purchase from 05/01/2025
Delivery time as stated, goods well packed, only free shipping from €99 did not work.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
G
Gilles M.
Rating: 4 out of 5
following a purchase from 21/12/2024
Very good
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Carlo C.
Rating: 4 out of 5
following a purchase from 25/01/2025
Assortment of models good,on-time delivery,..a few more offers or discounts may attract more purchases
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Arnaud F.
Rating: 4 out of 5
following a purchase from 31/01/2025
Satisfied. Too bad the shipping costs are high.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
J
Jean Francois D.
Rating: 4 out of 5
following a purchase from 03/01/2025
I'm satisfied with the information on order preparation and the progress of the whole system. I don't have to go looking for information, it just arrives. Bravo .
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
D
Davide D.
Rating: 4 out of 5
following a purchase from 06/01/2025
Item arrived in excellent condition, in reasonable time and active and efficient customer service!
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
D
Desire L.
Rating: 4 out of 5
following a purchase from 17/01/2025
took a little too long to receive the order well delivered and well packaged
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
R
Roberto G.
Rating: 4 out of 5
following a purchase from 02/01/2025
Precise and punctual.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
W
Walter H.
Rating: 4 out of 5
following a purchase from 18/01/2025
Everything in order, delivery perhaps a little too long.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
José Miguel O.
Rating: 4 out of 5
following a purchase from 23/01/2025
All good although the model box was broken on the outside (not the shipping box) and taped with tape. The internal contents were intact.
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Response from 1001hobbies
Thank you for your comment. We're sorry to hear that the model box arrived damaged, but we're glad to hear that the contents were in perfect condition. We will work to improve the packaging to avoid these issues in the future and hope to see you soon for another purchase!
P
Philippe G.
Rating: 4 out of 5
following a purchase from 30/01/2025
Delivery was announced after 2 working days, i.e. Monday 03 Feb. I was absent on Saturday morning 1st February. When I returned in the afternoon, I was surprised to find my order... thrown over the 2.20 metre high wall!... No damage to the parcel, but a phone call could have made delivery easier and safer!...
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Response from 1001hobbies
Thank you for taking the time to share your experience. We fully understand your dissatisfaction with the way the delivery was made. This is not the norm and we will pass on your comment to the relevant departments to ensure this does not happen again. We appreciate your feedback and remain available for any further questions. Have a nice day!
L
Luisa B.
Rating: 4 out of 5
following a purchase from 19/01/2025
The packaging unfortunately arrived a little dirty, but otherwise everything was fine. I only found the website a little uncertain at the beginning but it turned out differently.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Antoinette L.
Rating: 4 out of 5
following a purchase from 27/01/2025
No problems with my order but disappointed with the delivery
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Response from 1001hobbies
Thank you for your feedback. We are pleased that your order was compliant, but we are sorry that the delivery did not meet your expectations. Please feel free to share more details if you would like us to look into this further. Have a nice day!
J
Jan V.
Rating: 4 out of 5
following a purchase from 16/01/2025
Well finished
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
E
Eric Felix K.
Rating: 4 out of 5
following a purchase from 19/01/2025
Goods arrived earlier than expected, but the boxes received a little damage during transportation. However, the contents were not damaged.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
O
Olivier L.
Rating: 4 out of 5
following a purchase from 07/01/2025
Wide range of products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
A
Alain T.
Rating: 4 out of 5
following a purchase from 22/01/2025
Delivery time and delivery ok, products a bit expensive for a very average quality!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
G
Guillaume D.
Rating: 4 out of 5
following a purchase from 21/01/2025
Ghgegu hugt
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
W
Wil P.
Rating: 4 out of 5
following a purchase from 05/01/2025
Took a bit long, without notice
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
M
Manfred M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Part of the order is missing.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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