Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
There's nothing wrong with the paints, but for the brushes "Penseel Dominos" the site displays a set of 12 brushes, whereas the advertised price of 7.39 € corresponds to just one brush. It would be a good idea to modify your site. I am nevertheless entirely satisfied with your services (order tracking, communication and shipping).
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markus S.
Rating: 4 out of 5
following a purchase from 04/12/2024
good - but not the fastest
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Anthony J M.
Rating: 4 out of 5
following a purchase from 11/12/2024
Was delivered later than stated but still in time for Christmas
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Maurizio Z.
Rating: 4 out of 5
following a purchase from 13/12/2024
Good
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Ralph J.
Rating: 4 out of 5
following a purchase from 30/11/2024
Goods top, had to wait a long time!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jean Louis et Monique B.
Rating: 4 out of 5
following a purchase from 17/12/2024
as described.high shipping price.
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Jean claude L.
Rating: 4 out of 5
following a purchase from 12/12/2024
Very good
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Gaelle H.
Rating: 4 out of 5
following a purchase from 19/12/2024
Fast delivery and in good condition, especially as it's Christmas time. The message I wrote as a note was not sent, so I'm a bit disappointed in that respect.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the delivery was fast and in good condition, despite the Christmas period. We apologize for forgetting your note and will pass on the information to prevent this from happening again. Thank you for your understanding and see you soon!
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Bettina F.
Rating: 4 out of 5
following a purchase from 15/12/2024
I give it four stars because the alarm clock does not have a rechargeable battery and therefore always has to be plugged in. Otherwise it is a must for Marvel fans. The alarm sound in particular is great.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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jorge H.
Rating: 4 out of 5
following a purchase from 24/11/2024
Overall good. The order has not yet reached me Todó as it has been decided in two
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Response from 1001hobbies
Thank you for your comments. We understand the situation and apologize for the inconvenience. It appears that your order was shipped in multiple packages. We advise you to check the tracking information to follow the progress of your order. If you need further assistance, please feel free to contact us at [email protected].
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MAURICE L.
Rating: 4 out of 5
following a purchase from 30/11/2024
Untidy parcel
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the packaging of your parcel was not up to your expectations. We will pass on your comment to our logistics team to improve this point. Thank you for your understanding and see you soon!
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CLARISSE V.
Rating: 4 out of 5
following a purchase from 18/12/2024
Very very light packaging, unsuitable cardboard goods visible to the naked eye
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the packaging was not up to your expectations. The safety of our products during transport is a priority, and we will pass on your comment to improve our packaging. Thank you for your understanding and see you soon!
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Patrick V.
Rating: 4 out of 5
following a purchase from 17/12/2024
Fine
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Response from 1001hobbies
Thank you for your feedback! We're glad everything went well. See you soon for new orders!
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paul B.
Rating: 4 out of 5
following a purchase from 08/12/2024
More than happy with service when look for out of ordinary tools
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Tineke R.
Rating: 4 out of 5
following a purchase from 05/12/2024
It took a while for me to receive the order but customer service responded nicely and immediately. After that, the order arrived quickly.
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patrick G.
Rating: 4 out of 5
following a purchase from 28/11/2024
Despite my 1st incomplete delivery (1 parcel out of 2), I am satisfied with your site thanks to your communication concerning my 2nd parcel which I have just received. I also like the large catalog of 12th motorcycle models. Keep up the good work!
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our communication and that you have finally received your 2nd parcel. We also appreciate your feedback on our 12th motorcycle model catalog, and will continue to offer you a wide selection of products. Thank you for your patience and trust, and see you soon for your next orders!
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Solange L.
Rating: 4 out of 5
following a purchase from 28/10/2024
Quickly ordered and delivered.Just a shame that stickers are put on the anime figure box.... a disaster for collectors. It can be gotten off after a lot of effort, but of course you can see it
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dennie K.
Rating: 4 out of 5
following a purchase from 13/12/2024
everything went well came on the day of delivery date only improvement is it was only in bubble plastic and could easily see through what the product was in a box with bubble plastic would be a better option
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Frank H.
Rating: 4 out of 5
following a purchase from 27/11/2024
On the whole, I am very satisfied. However, I think it's a shame that a German website has its warehouse abroad (in this case in France). Otherwise, as I said, I am very happy with it.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Philippe C.
Rating: 4 out of 5
following a purchase from 11/12/2024
Good choice , good prices . Packaging of the package a little limited (poorly taped), I guess it's because of the Christmas period?
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Response from 1001hobbies
Thank you for your feedback! We're delighted you like our selection and prices. Regarding the packaging, you're probably right - the Christmas period is particularly busy. We'll pass on your comment to our logistics team to avoid this kind of inconvenience in future. Thank you for your understanding and see you soon!
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Claude C.
Rating: 4 out of 5
following a purchase from 03/12/2024
Good but delivery late
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery took longer than expected. We do our best to meet deadlines and improve our service. Thank you for your understanding and see you soon for new orders!
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Benjamin B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Lots of items on the site, fast delivery.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the diversity of our offer and the speed of delivery. See you soon for new orders!
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Jérémie A.
Rating: 4 out of 5
following a purchase from 15/12/2024
Good availability and delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you're happy with the availability and delivery. See you soon for new orders!
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claudio giuseppe C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Shipment with deadline met, outer packaging partially damaged but product intact
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Wim L.
Rating: 4 out of 5
following a purchase from 27/11/2024
Order is OK. However, between ordering and delivery is a long time ( about a month). This may be much shorter.
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 04/11/2024
As always, very good and undamaged delivery.
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Gabriel G.
Rating: 4 out of 5
following a purchase from 02/12/2024
Very good quality
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the quality of our products. See you soon for new orders!
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PHILIPPE M.
Rating: 4 out of 5
following a purchase from 10/12/2024
Not very fast, too bad
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Response from 1001hobbies
We are sorry that the delivery time did not meet your expectations. We are working with our carriers to improve the speed of shipments. If you have any questions or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding.
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rene M.
Rating: 4 out of 5
following a purchase from 01/12/2024
always perfect...
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted to know that you are satisfied. See you soon for your next orders!
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Eva D.
Rating: 4 out of 5
following a purchase from 29/11/2024
Very nice figure unfortunately box arrive damaged
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Response from 1001hobbies
We're sorry to hear that your box has arrived damaged. For this kind of situation, please contact us directly at [email protected] so that we can find a solution. Thank you for your understanding and see you soon!
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francesco D.
Rating: 4 out of 5
following a purchase from 22/11/2024
Perfect goods even though delivered after several weeks
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J. B.
Rating: 4 out of 5
following a purchase from 19/11/2024
Neat delivery.
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Luigi R.
Rating: 4 out of 5
following a purchase from 11/11/2024
Good service, inefficient in issuing credit notes
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aldo P.
Rating: 4 out of 5
following a purchase from 05/12/2024
all okay
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Marco C.
Rating: 4 out of 5
following a purchase from 25/11/2024
.....riguardo to shipping times, sometimes you have to be......encouraged.... when asked when you would ship the Nakajima Kate in 1/48 from Hasegawa, I was told that the kit was very difficult to find and that it would take time and patience....Then after 36 h scarce, it turned out..... 2 explanations: either it was a lie and you had forgotten about the Kate and there and then no other valid excuse was found or given the Christmas holiday period, a.......miracle had happened....????..... To me the doubt remained..... Always my respects.....
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Adolfo M.
Rating: 4 out of 5
following a purchase from 23/11/2024
It has been satisfactory, although it took a while to receive some of the units requested from the origin.
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Response from 1001hobbies
Thank you for sharing your experience! We are pleased to hear that, although there was a small delay in the origin of some units, the transportation logistics were smooth. We are constantly working to improve and provide the best possible service, and we hope your next orders will be even faster and more satisfactory!
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Nick C.
Rating: 4 out of 5
following a purchase from 02/12/2024
Given the busy end-of-year period, I had to wait 7 days for my package, but t was ok
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Paul R.
Rating: 4 out of 5
following a purchase from 10/12/2024
Functional site, easy checkout, fast delivery but package arrived broken.
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Response from 1001hobbies
We are sorry to hear that your parcel has arrived damaged. We make every effort to ensure that our deliveries are in good condition. To resolve this problem, please contact our customer service department at [email protected]. We will help you find the best solution. Thank you for your understanding.
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jocelyne D.
Rating: 4 out of 5
following a purchase from 06/12/2024
Why, I simply find the shipping costs a little high for delivery to a relay point.
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Response from 1001hobbies
Thank you for your feedback! We understand your point of view regarding shipping costs. We strive to offer delivery options that guarantee the quality and security of our shipments, but we take your feedback into account so that we can continue to improve our services. If you have any further questions or suggestions, please let us know!
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JORGE B.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good disposition for delivery time and item condition
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the delivery time and the condition of the item. If you need anything else, feel free to contact us, we hope to see you again soon!
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