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Rating: 4 out of 5
good order processing with no particular problems
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
4 star reviews
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Rating: 4 out of 5
The search engine didn't find a Mustang 1144, but after browsing through all the Mustangs I found one. From then on, everything went wonderfully smoothly and I received it very quickly - thank you Bea!
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Rating: 4 out of 5
Very well prepared parcel the kit was intact I just found the wait a little too long
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Rating: 4 out of 5
compliant product and fairly fast delivery
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Rating: 4 out of 5
Great service Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.
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Rating: 4 out of 5
Very good, professional telephone service with the right answers. It's a pity that delivery with mondial relay is so shabby. I still haven't received my parcel and that doesn't make me want to recommend it because I could have received it faster aill
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Rating: 4 out of 5
Great service Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.
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V
Rating: 4 out of 5
Wouldn't hesitate to buy again from them! I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.
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Rating: 4 out of 5
Wouldn't hesitate to buy again from them! I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.
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Rating: 4 out of 5
everything went super smoothly except for a slight delay in delivery (compared to the time initially announced) and a major problem with the delivery point (unimaginably rude and seriously incompetent person: seriously avoid it, remove it from your order).
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Rating: 4 out of 5
delivery a little long but product top!
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Rating: 4 out of 5
very large selection great availability competitive prices it's a pity that the fluidity of the pages on the site is often slow
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Rating: 4 out of 5
A little long from order to delivery
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Rating: 4 out of 5
good source for special kits
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Rating: 4 out of 5
All good prices and fast shipping. Only downside: Slow communication by ema
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Rating: 4 out of 5
very good choice of models on your site.
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Rating: 4 out of 5
Very good site order and fast reception nevertheless high price
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Rating: 4 out of 5
Excellent experience
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Rating: 4 out of 5
The can of paint is as described but for the price I find the capacity a bit small.
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Rating: 4 out of 5
I always receive my shipments correctly, well packaged and quickly, but on this last occasion it was a little late, but to solve it they sent it to me urgently and certified, so it also arrived quickly after they informed me of the incident. I will continue
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Rating: 4 out of 5
A very good site with a wide choice of models and accessories. But shipping time a bit
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Rating: 4 out of 5
always great service and speed
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Rating: 4 out of 5
1st order. Package received in good condition. But that the delivery time is long compared to the indications initially indicated. To moderate my comment 1001 maquettes are dependent on carriers. This will not prevent me from recommending on
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Rating: 4 out of 5
pleasant store but not all brands of plastic maqette manufacturers as well as for resin decal kits. Serious about leftovers, they come back when it's available again on their website.
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Rating: 4 out of 5
Good choice of models and accessories.
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Rating: 4 out of 5
I did receive the rails in strong cardboard boxes with paper but the rails were or were fighting a duel apart from that no negative remarks and thank you I would come back Roger Duchat
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Rating: 4 out of 5
ordered on September 26, 2015 received on October 08.2015.- better than that.!!!!!
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Rating: 4 out of 5
The purchase went well. Only the receipt of the order was several days late. The website contains a lot of products. I suppose that this is why it crashes too often. Otherwise the customer service is excellent. This is the first time I have bought from you. My opinion is favorable and I will be ordering again.
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Rating: 4 out of 5
following a technical problem i had to phone customer service who immediately reassured me delivery in good time i recommend this site which is very professional
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V
Rating: 4 out of 5
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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Rating: 4 out of 5
The order arrived on time and the availability of models is very high. Excellent.
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Rating: 4 out of 5
Humbrol Paint order Did not have all the colours I required ,9 out of 10 is not bad ,the 1 colour that was missing I managed to get elsewhere . Delivery was spot-on so no complaints there either .
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Rating: 4 out of 5
good delivery service ok but more description of box contents would be welcome...
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Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
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Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
V
Rating: 4 out of 5
Delivery was good. Assembly is already underway.
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Rating: 4 out of 5
Very well packed and complete. The delivery time is a little lo
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Rating: 4 out of 5
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
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Rating: 4 out of 5
my order was what I had asked for and was in agreement with the delivery which was perfect.
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Rating: 4 out of 5
Very good product complete arrive on time small defect lack of paint in the kit too bad especially for a product worth 40
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