1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Thank you very much for your comment! We are glad to hear that everything arrived on schedule. We work hard to meet our delivery times, and your satisfaction is our greatest reward. We hope to see you again soon!
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Toni F.
Rating: 4 out of 5
following a purchase from 20/09/2024
reliable, it arrives when they say it will arrive
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Response from 1001hobbies
Thank you for your positive feedback! We are glad that you found our service reliable and that your orders arrived on time, this motivates us to continue to provide excellent service! Don't hesitate to come back for your future purchases, see you soon!
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Bernard S.
Rating: 4 out of 5
following a purchase from 29/08/2024
As far as I'm concerned (models and figurines 1/72 World War II) very good catalog but many references are missing and are more expensive than other platforms.
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Response from 1001hobbies
Thank you for your constructive feedback! We're glad you're enjoying our catalog of 1/72 World War II models and figures. However, we understand your frustration with the missing references and prices. We're constantly working to expand our range and be competitive. Your feedback is invaluable in helping us to improve. Please let us know if you have any specific references you'd like to see!
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Joaquin A.
Rating: 4 out of 5
following a purchase from 27/09/2024
Everything perfect except the packaging. The bubbles are not enough so that the boxes do not arrive flattened. A pity.
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Response from 1001hobbies
Thank you for your comment! We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived crushed. We take your feedback very seriously and will work to improve the protection of our packaging. If you have any other concerns or suggestions, please let us know - thank you for your understanding!
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J. V.
Rating: 4 out of 5
following a purchase from 06/10/2024
Doing what they need to do
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Response from 1001hobbies
Thank you for your short and sweet feedback! We are happy to hear that everything went to your satisfaction. Your satisfaction is our priority, and we hope to serve you again in the future!
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Boy S.
Rating: 4 out of 5
following a purchase from 01/10/2024
Well clearly indicated, cheap prices only I found the Track & Trace long on "status sent" andamp; it took a week before my package arrived, after I sent an email on Sunday I got almost immediately on Monday morning an email back regarding status package, day after my package was just arrived. Website good Communication good Price low Delivery a bit on the long side Therefore I give you 4 stars! A great review but the delivery time could really be faster in my opinion.
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Response from 1001hobbies
Thank you for your comprehensive feedback! We are happy to hear that you are satisfied with our website, communication and our competitive prices. We understand that the delivery time was a little longer than expected, and we take your comments about this to heart. We are always striving to improve our service, so your input is very valuable to us. We hope to see you again soon for your next order!
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Caine T.
Rating: 4 out of 5
following a purchase from 15/08/2024
Easy to find in search bar
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Response from 1001hobbies
Great to hear that our search bar is so user-friendly! We strive to make your shopping experience as easy as possible. Until next time!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It has arrived within the indicated deadline.
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Response from 1001hobbies
Great! We're glad to hear that your order arrived within the indicated time frame. If you need anything else or have any questions, please don't hesitate to contact us, thanks for your trust!
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Koen A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Neat webside good offer
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you appreciated our website and our offerings. We hope to see you again soon for your next purchase!
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Klaus Dieter F.
Rating: 4 out of 5
following a purchase from 16/09/2024
Unfortunately long delivery time
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the delivery time was longer than expected. We will take your concerns into consideration to improve our service. If you have any further questions or concerns, please let us know!
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Janssens M.
Rating: 4 out of 5
following a purchase from 18/09/2024
despite delayed deliveries (due to aircracht) and good communication, the goods are delivered correctly.
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Response from 1001hobbies
Thank you for your understanding and patience! We are glad that communication was good and deliveries finally arrived correctly. Your support is very important to us, and we remain committed to providing you with the best service!
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Carmen C.
Rating: 4 out of 5
following a purchase from 13/08/2024
Always happy with the products chosen. Faithful reproductions of the originals with every detail.
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Response from 1001hobbies
Thank you very much for your kind words! We are glad to hear that you are happy with the products and that you value the fidelity in the reproductions and details. Your satisfaction and loyalty mean a lot to us. If there is anything else you need, don't hesitate to let us know - see you next time!
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Silvano V.
Rating: 4 out of 5
following a purchase from 06/09/2024
all okay
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Response from 1001hobbies
Thank you for your comment! We are glad that everything went well. If you need us in the future, please don't hesitate to contact us!
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Eric C.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good packaging to be improved
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you found the product well packaged, but we take note of your suggestion to further improve our packaging. Your feedback is valuable and helps us to improve. We look forward to hearing from you!
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Doug J.
Rating: 4 out of 5
following a purchase from 15/08/2024
Ordered and received item.
Response from 1001hobbies
Thank you for your message! We're glad to hear that your order was received. If you have any questions or need further assistance, feel free to reach out. Enjoy your purchase!
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Juan Miguel C.
Rating: 4 out of 5
following a purchase from 11/08/2024
The product is good, the packaging is good but they are very slow and their communication prior to sending the package is non-existent.
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Response from 1001hobbies
We are sorry to hear that you had a mixed experience with us. We appreciate your comments about the quality of the product and packaging, but we understand that the slow shipping and lack of communication is frustrating. We will work on improving our communication and shipping times. Thank you for sharing your feedback as it helps us to improve. We look forward to providing you with better service in the future.
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William H.
Rating: 4 out of 5
following a purchase from 02/09/2024
The site itself is very interesting in the sense that it offers models and photoetched solutions. That said, the material appears to be in stock with an availability of 1 to 2 weeks. Moreover, despite the annual discount linked to the subscriber card advantage, the product is more expensive than the competition.
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you like our selection of mock-ups and photoetched solutions! Regarding lead times and prices, we understand your comment. We do our utmost to offer the best possible conditions, but we take note of your feedback to continue improving. Don't hesitate to take advantage of our regular offers, and thank you for your loyalty with the subscriber card!
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Yves B.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little surprised by the delivery, bubble wrap...
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the packaging did not live up to your expectations. We take your comments into consideration to improve our services. Don't hesitate to let us know what you need, we're here to help!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It arrived on time.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that your order arrived on time. If you need anything else, don't hesitate to let us know, see you soon!
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Steven B.
Rating: 4 out of 5
following a purchase from 20/09/2024
1001 Hobbies has a very good selection of items. I think shipping is good, considering the distance. The items I ordered are packaged well. The only thing negative is the shipping costs are a little high.
Response from 1001hobbies
Thank you for your feedback! We're glad to hear that you found our selection of items to your liking and that your order was packaged well. We appreciate your thoughts on the shipping costs and will take that into consideration for the future. If you have any other suggestions or need assistance, feel free to reach out. Happy shopping!
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Louis B.
Rating: 4 out of 5
following a purchase from 24/09/2024
Everything went well except for the delivery which took place in a center and not at our home!
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that everything went well, except for the delivery. We apologize for the inconvenience. Please do not hesitate to contact us for any assistance regarding future deliveries. Your satisfaction is important to us!
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Pascal C.
Rating: 4 out of 5
following a purchase from 26/08/2024
a little expensive but reliable site.
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Response from 1001hobbies
Thank you for your feedback! We understand that you find some prices a little high, but we're delighted that you consider our site reliable. Your trust is important to us, and we strive to offer you quality products. Don't hesitate to come back for your next orders!
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Robert S.
Rating: 4 out of 5
following a purchase from 30/08/2024
The product was just as advertised and arrived with minimal damage. The model is detailed and complete. I will order again from this vendor.
Response from 1001hobbies
Thank you so much for your wonderful feedback! We're thrilled to hear that the product met your expectations and that it arrived with minimal damage. It's great to know you appreciate the detail and completeness of the model. We look forward to serving you again soon! Happy shopping!
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Francisco A.
Rating: 4 out of 5
following a purchase from 18/09/2024
It has an interesting and accessible website, the contact and the procedures are easy, a good service, perhaps the delivery time is a bit longer but overall satisfied with the company ..... The product, very good, no more and no less than I expected. Greetings!
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Response from 1001hobbies
Hello! Thank you very much for your comment. We're glad to hear that you found our website interesting and accessible, and that the contact process was easy. We appreciate your feedback on the delivery time and will work to improve it, we are happy that the product met your expectations! Thank you for trusting us, best regards and see you soon!
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Robert L.
Rating: 4 out of 5
following a purchase from 10/09/2024
Great selection, fast processing
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you appreciate our great selection and fast processing. Your satisfaction means a lot to us! We look forward to welcoming you back soon!
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Pascal A.
Rating: 4 out of 5
following a purchase from 13/09/2024
Good order tracking. But the crate containing my order was open and torn. It was too big for the contents and couldn't bear the weight of the boxes on top.... Too bad it cost you 1 star .
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Response from 1001hobbies
Thank you for taking the time to share your experience. We are delighted that the tracking of your order was up to scratch, but we are very sorry to hear that the packaging of your parcel was damaged. Your feedback is valuable and we will work to improve this to prevent it happening again. We look forward to providing you with a better experience with your next order!
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Gabriel R.
Rating: 4 out of 5
following a purchase from 19/08/2024
R.A.S ... except that everything was correct in every respect; very good.
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Response from 1001hobbies
Great feedback! We love knowing that everything was top notch for you. It's our goal to give you the perfect experience every time. Thank you for being part of our adventure! See you soon for new discoveries!
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Yanis M.
Rating: 4 out of 5
following a purchase from 03/09/2024
Good quality product, received in good condition and complete. I won't hesitate to use 1001 hobbies again.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you are satisfied with the quality of the product and the delivery. We look forward to welcoming you back for future purchases at 1001 Hobbies!
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Bram V.
Rating: 4 out of 5
following a purchase from 17/09/2024
Fast shipping
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Response from 1001hobbies
Thank you so much for your feedback! Glad to hear that shipping was fast! We hope to see you again soon!
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Marc H.
Rating: 4 out of 5
following a purchase from 19/09/2024
good
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Response from 1001hobbies
Awesome! Thank you for your feedback! We are glad that you are satisfied. We look forward to serving you again soon!
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Florian T.
Rating: 4 out of 5
following a purchase from 21/08/2024
The product range is very extensive and well sorted. The order overview provides all the necessary information at a glance. The website is available in several languages. When ordering, the telephone number is mandatory, which is why one star is deducted.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you find our product range comprehensive and well sorted and that the order overview provides you with all the information you need. We are constantly working to improve our service. Your comment about the telephone number being mandatory is valuable and we will discuss this internally. Thank you for your comment! If you have any further questions or suggestions, please do not hesitate to contact us.
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Dany C.
Rating: 4 out of 5
following a purchase from 09/09/2024
Thank you very much
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Response from 1001hobbies
Great news! We're delighted that everything arrived safely. Thank you and see you soon for your next orders!
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Cyrille L.
Rating: 4 out of 5
following a purchase from 28/08/2024
Fine
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Response from 1001hobbies
Thanks for your feedback! If you have any further suggestions or comments, please don't hesitate to share them.
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Jean I.
Rating: 4 out of 5
following a purchase from 04/09/2024
navigation on the site is pleasant on the whole... I found all the products. Too bad the delivery takes so long.
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Response from 1001hobbies
Thank you for your positive feedback on our website! We are delighted that you have found all the products you were looking for. We have taken note of your comment about delivery and are working to improve it. See you soon for your next order!
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Harald N.
Rating: 4 out of 5
following a purchase from 09/09/2024
Processing is top, only delivery (parcel service) took a little longer.
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you are satisfied with the processing. We apologize for the delay with the parcel service and are working to further improve the delivery service.
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Jean Paul B.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little long to return the order
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Response from 1001hobbies
Thank you for your feedback! We're sorry that processing your order took longer than expected. We do our best to improve our turnaround times and your experience. If you have any questions, please don't hesitate to contact us!
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Russ O.
Rating: 4 out of 5
following a purchase from 04/07/2024
You have the best variety of 1/72 aircraft kits of any site I've come across online. I normally prefer not to deal with overseas companies because of past issues elsewhere with shipping, costs, and items not showing up but decided to try 1001Hobbies. Understanding that it takes time for you to get the product from the manufacturer and process the order, I'm not sure that the 10 weeks it took for my latest purchase to arrive will be acceptable as a regular practice.
Response from 1001hobbies
Thank you for your feedback! We're delighted to hear that you appreciate our variety of 1/72 aircraft kits. We understand that shipping times can be a concern, especially for international orders. While we strive to deliver quality products, we’re continuously working to improve our shipping times. Your patience and understanding are greatly appreciated, and we hope to provide you with a smoother experience in the future. If you have any further questions or concerns, feel free to reach out!
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Marc K.
Rating: 4 out of 5
following a purchase from 08/09/2024
All is ok
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted to hear that everything is in order. If you need anything else, please let us know. We hope to see you soon!
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Jason K.
Rating: 4 out of 5
following a purchase from 20/08/2024
Large selection at good prices, descriptions of some items could be better with e.g. more detailed pictures of the items.
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Response from 1001hobbies
Thank you for your comment! We are pleased that you appreciate our selection and prices. We will endeavor to improve the item descriptions with more accurate pictures and more details to make the shopping experience even more enjoyable. Your feedback helps us to continue to provide a good service!
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Rick K.
Rating: 4 out of 5
following a purchase from 30/08/2024
Everything was well packed and as described, Did have to send a message as a reminder for shipping
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Response from 1001hobbies
We are sorry to hear that you had to send a shipping reminder. We strive to improve communication about your order. We are glad that everything arrived well packaged and as described. Thank you for your feedback!
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