Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Thank you for your feedback. We take note of your suggestion to improve the packaging of our parcels. Your feedback helps us to constantly improve. See you soon and thank you for your confidence!
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Daniel D.
Rating: 4 out of 5
following a purchase from 15/06/2024
good follow-up. Just a duplicate pot of color.... but no problem; we'll work it out.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted to hear that you're happy with your order. Regarding the duplicate color pot, we apologize for this incident. If you need a solution, please don't hesitate to contact us, and we'll be happy to find an arrangement that works for you.
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Pascal A.
Rating: 4 out of 5
following a purchase from 21/05/2024
Very good service. Order as expected.
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Response from 1001hobbies
Thank you very much for your positive feedback! We're delighted that you were satisfied with our service and that your order met your expectations. See you soon!
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Eric C.
Rating: 4 out of 5
following a purchase from 03/05/2024
Well the prices of some models have been corrected
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Response from 1001hobbies
We constantly strive to adjust our prices to offer the best deals to our customers. We hope this helps make your shopping experience even more enjoyable. Thank you for your support and see you soon on our site!
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Olivier C.
Rating: 4 out of 5
following a purchase from 10/05/2024
The order was incomplete and 1001 Hobbies did not warn me. I had to report it afterwards to get compensation.
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Response from 1001hobbies
Thank you for your understanding and for letting us know. We are working on improving our processes to serve you better in the future.
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michel D.
Rating: 4 out of 5
following a purchase from 17/05/2024
ras everything is top notch thank you
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Response from 1001hobbies
Thank you for your feedback! Glad to know that everything is top notch. Thank you very much!
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Owen V.
Rating: 4 out of 5
following a purchase from 06/05/2024
Clear
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Response from 1001hobbies
🥰
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 17/04/2024
Ok all good
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Response from 1001hobbies
🥰
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Jeffrey C.
Rating: 4 out of 5
following a purchase from 21/05/2024
initial Delivery date was not communicated right away but all went very well after
Response from 1001hobbies
We apologize for any initial confusion regarding the delivery date, but we're glad to hear that everything went well afterward. Thank you for your understanding and feedback!
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Bruno H.
Rating: 4 out of 5
following a purchase from 03/06/2024
No problem
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Response from 1001hobbies
Thank you so much for your feedback! It's great to know that everything went well.
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David W.
Rating: 4 out of 5
following a purchase from 09/03/2024
The decals that I had ordered were on back order. After several months I gotten an email saying they were shipped.
In the meantime I already acquired another sheet from someplace else.
So now I have two sheets of decals on the same issue.
Orders that are back ordered should have an email sent to be sure the customer still wants the item. But, probably my fault for not keeping track.
Response from 1001hobbies
We apologize for the inconvenience caused by the back-order situation with the decals. We understand your frustration and will take your feedback into account to improve our service. In the future, we'll ensure to send emails confirming back-ordered items before shipping. Thank you for bringing this to our attention, and we appreciate your understanding.
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jean francois D.
Rating: 4 out of 5
following a purchase from 16/05/2024
Thank you for remaining available and efficient to all my orders. Satisfied with all your team congratulations to all beautiful work soon ...
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Olivera A.
Rating: 4 out of 5
following a purchase from 30/05/2024
Great quality, delivery could be faster though
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Response from 1001hobbies
Thank you for your feedback! We're glad you liked the quality. We'll work on speeding up our delivery for an even better experience!
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Cesar Ignacio G.
Rating: 4 out of 5
following a purchase from 10/05/2024
It didn't take long to ship. Satisfied.
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Response from 1001hobbies
We're glad to hear that the shipment was fast and that you're satisfied! Thank you for your positive feedback!
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Quentin G.
Rating: 4 out of 5
following a purchase from 09/05/2024
Fast shipment, still a lack of protection inside the box (cardboard rag is a start but not enough, however small film around the product foam taped is already a plus), conclusion fast package (quite damaged from the trip), we should review the protection inside the package to actually protect the product which is basically in perfect condition (bubble wrap or inflated plastic would be necessary, I think you have the means to do this), please put this in place - the cost and implementation of this is necessary and would cost next to nothing, and afterwards you'd be assured of the state of arrival of the product, which is frankly appreciated by all customers, as well as saving you from more annoying problems - in short, a "must have" which is something rather basic in the end (thank you" good continuation)
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Henri R.
Rating: 4 out of 5
following a purchase from 06/06/2024
The staff reacted quickly and the delivery "post"went off without a hitch this time. Order form a little complicated to fill in. Initial payment not usable as desired
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that you appreciated our team's quick response and that the delivery went smoothly this time. Your feedback is vital in helping us improve our service. We're sorry to hear that you found the order form a little complicated to complete and that the initial payment was not usable as desired. Your feedback is valuable, and we will work on these points to simplify the process and improve your experience. Thank you again for your trust and understanding. See you soon at 1001 Hobbies!
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Peter R.
Rating: 4 out of 5
following a purchase from 22/05/2024
Top prices, great delivery, but long delivery times. Nevertheless, I will continue to order from 1001! Any time again.
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Response from 1001hobbies
I'm glad you're happy with the top prices and the great delivery! It's just a shame about the long delivery times, but nice to hear that you will still be ordering from 1001Hobbies. Any time again!
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Rafael F.
Rating: 4 out of 5
following a purchase from 25/04/2024
All good, communication, packaging, etc. The part, however, could have more moving parts, such as shock absorbers.
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Response from 1001hobbies
Your comments are very valuable to us and we will pass them on to our product development team for future improvements. Thank you for choosing us and for contributing to our continuous improvement process. If you would like more information, please do not hesitate to contact us.
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Marc R.
Rating: 4 out of 5
following a purchase from 18/05/2024
Top navigation. Delivery very good. On the other hand, once again a box with a crushed corner, that wouldn't have been serious, but there were 2 damaged figs (hat 8061).Pegasus 870 ordered in 1/72 delivered in 1/144? The packaging was too small for the contents! I almost forgot 2 boxes were particularly dusty? I'll still give you a 4 for the quantity of items available.
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Response from 1001hobbies
We are delighted that you enjoyed browsing our site and that delivery went smoothly for most of your items. However, we are deeply sorry for the inconvenience caused by the condition of some of your products. We take note of your comments. Your feedback is invaluable in helping us to improve and offer an ever better service. Thank you for your understanding and support. Should you require any further assistance, please do not hesitate to contact us.
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Geoffrey B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Fast delivery and top-notch after-sales service, I recommend it!
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Response from 1001hobbies
Thank you so much for your positive feedback! We're delighted. Your recommendation means a lot to us, and we are grateful for your trust. Don't hesitate to come back to us if you need anything. We hope to see you soon!
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Julien D.
Rating: 4 out of 5
following a purchase from 28/05/2024
order arrived quite quickly. nevertheless, i ordered paint pots and a sticker in french was stuck on the reference... too bad for me who had to peel off the stickers. otherwise very good
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Response from 1001hobbies
We're delighted that your order arrived quickly! However, we apologize for the inconvenience with the French sticker on the paint cans. We will pass this information on to our logistics team to prevent this from happening again in the future. We hope that despite this minor inconvenience, you are satisfied with your products. Thank you for your feedback and understanding.
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DAVID B.
Rating: 4 out of 5
following a purchase from 30/05/2024
The only drawback is to know the state of stocks, I had to repeat my order 15 times because I didn't know what was in stock, whereas 2 days later I was able to order what I wanted to have in the first place.
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Response from 1001hobbies
We apologize for any inconvenience you may have experienced due to inventory management. Thank you for your patience and understanding, and we look forward to a smoother experience with your next order.
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Jean-Marc D.
Rating: 4 out of 5
following a purchase from 23/05/2024
Fast replenishment for a fast delivery as well, in accordance with the order.
Good note also to the packaging which corresponded to the volume to be transported and was not oversized.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our replenishment and delivery was fast and in accordance with your order. It's great to know that the packaging was perfectly adapted to the volume transported. Your satisfaction is our priority! We look forward to serving you again.
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Neil H.
Rating: 4 out of 5
following a purchase from 11/05/2024
Got it fast
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Francisco G.
Rating: 4 out of 5
following a purchase from 21/05/2024
They work well, the product is as requested and there have been no surprises.
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Marc B.
Rating: 4 out of 5
following a purchase from 28/04/2024
No specific comments
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giorgio G.
Rating: 4 out of 5
following a purchase from 12/05/2024
positive
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Stefano T.
Rating: 4 out of 5
following a purchase from 24/05/2024
Good products slow delivery
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Unai B.
Rating: 4 out of 5
following a purchase from 13/05/2024
All good
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Sasha D.
Rating: 4 out of 5
following a purchase from 19/05/2024
Fast delivery my order was very well packed and arrived intact.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Jean-Jacques G.
Rating: 4 out of 5
following a purchase from 22/05/2024
Order confirmed on 02/02/24, delivery in May in two instalments.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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bernard D.
Rating: 4 out of 5
following a purchase from 02/05/2024
Roger
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Martien F.
Rating: 4 out of 5
following a purchase from 30/04/2024
Finally found what I was looking for, couldn't find it here in the Netherlands. Many beautiful things for my hobby. Happy with this site.
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serge R.
Rating: 4 out of 5
following a purchase from 12/05/2024
satisfied with my order, but how is it that for the same model that I'm going to buy, you're more expensive than three of your competitors, there's even a difference of up to 12 euros?
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Carlos S.
Rating: 4 out of 5
following a purchase from 05/05/2024
The experience is good, it could be improved a little in the delivery tracking or rather in the delivery messages, but overall good, happy with the material purchased.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Loic C.
Rating: 4 out of 5
following a purchase from 27/04/2024
no comment
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marco S.
Rating: 4 out of 5
following a purchase from 09/04/2024
If you don't have a product in stock to ship within the given timeframe let the customer know right away or write it in the item description to let them know that the timeframe might be longer. Good at responding quickly and thoroughly to emails though.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Eric C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Plenty of choice, attention to price and packaging.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Simon K.
Rating: 4 out of 5
following a purchase from 23/04/2024
Great site. Fast delivery.
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Olivier B.
Rating: 4 out of 5
following a purchase from 05/05/2024
Communication out of sync with colissimo delivery.
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